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This job is a blend of admin tasks and customer service support, making sure everything runs smoothly daily. You might like this job because you get to interact with people and help them while keeping things organized behind the scenes!
Job Description
Responsible for ensuring smooth day-to-day operations while being the main point of contact for customers. This role combines administrative tasks with customer-facing support to keep internal processes organised and customers satisfied.
Responsibilities
- Manage front desk operations and handle incoming enquiries
- Respond to member, participant, and public enquiries via email, phone, and WhatsApp
- Upsell and cross-sell offerings and follow up on enquiries through to closure
- Update and maintain accurate records in the CRM system
- Set up and administer Zoom sessions and online training programmes
- Support training, events, and certification administration (registrations, attendance, documentation)
- Prepare correspondence, reports, and maintain records
- Coordinate with internal teams, trainer and external stakeholders
- Provide general administrative and office support
Job Requirements
Requirements
- Diploma or Degree in Business Administration or related field
- 1–2 years experience in admin or customer service (fresh grads welcome)
- Good communication and organisational skills
- Proficient in Microsoft Office / Google Workspace
- Customer-focused and detail-oriented
Skills
Company Benefits
Walking Distance to MRT Station
Skip the traffic and enjoy the convenience of commuting. Our office is located just a short walk from the MRT station.
Company-Sponsored Vacation & Training
Enjoy company-sponsored vacation as a reward for your dedication, to unwind and recharge. We provide training programs designed to enhance your skills
Personal Accident and Medical Insurance
Your health and safety come first. We provide comprehensive personal accident and medical insurance coverage to protect you and your loved ones.
Modern & Spacious Office
Work in a space that inspires you! Our office is modern, spacious, and equipped with all the amenities to ensure comfort and productivity.
Performance Bonus
Your hard work deserves recognition! We offer performance bonuses to reward exceptional achievements and contributions.
EPF & SOCSO Contributions
Secure your future with us! We ensure timely and full contributions to your EPF and SOCSO, safeguarding your financial and social security.
Additional Info
Company Profile
