Job Description

Platform Management

• Oversee daily operations on e-commerce platforms such as Shopee, Lazada, Tik Tok, Insta and brand-specific websites.
• Ensure product listings are accurate, up-to-date, and optimized for search visibility.

Order Fulfillment & Customer Service

• Monitor and manage online orders, coordinating with logistics teams to ensure timely delivery.
• Address customer inquiries and resolve issues promptly to maintain high satisfaction levels.

Content Creation & Marketing

• Develop engaging product descriptions, promotional banners, and multimedia content to enhance product appeal.
• Collaborate with marketing teams to plan and execute online campaigns, including seasonal promotions and flash sales.
• Create video content.
   

Analytics & Performance Reporting

• Utilize analytics tools to track sales performance, customer behavior, and campaign effectiveness.
• Generate regular reports to inform strategic decisions and identify areas for improvement.
   

Inventory & Pricing Management

• Monitor stock levels and coordinate with supply chain teams to prevent stockouts or overstock situations.
• Adjust pricing strategies based on market trends and competitor analysis.

Job Requirements

1. Knowledge at E-commerce platform such as Lazada and Shopee.
2. Skill in Canva, Adobe Photoshop, video editing apps.
3.  Google Analytics, Facebook Ads Manager, SEO tools etc.
4. Knowledge of online sales strategies and customer journey optimization
5. Understanding of online payment systems and logistics processes. 
6. Familiarity with content creation for social media and e-commerce use 

Skills