ShopBack

ABOUT US

The ShopBack Group is Asia-Pacific’s leading shopping, rewards, and payments platform, serving over 40 million shoppers across 11 markets. In 2023, the Group expanded its offerings into Germany, signaling its entry into the European market.
Driven by the vision to be the world's most rewarding way to shop, ShopBack is dedicated to saving members money and time, while delivering delightful experiences with every purchase. The platform also enables merchants and brands to engage with their members in a cost-effective manner.
Founded in 2014, ShopBack now powers over US$4 billion in annual sales for over 20,000 online and in-store partners. Facilitating upwards of half a million transactions daily, ShopBack continues to provide value to both members and merchants through its innovative offerings. Notably, its payment solution, ShopBack Pay, offers members a convenient and rewarding payment option at checkout.
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ShopBack CashBack Sdn Bhd

&nbsp;ShopBack Malaysia, a key regional hub, offers a unique platform for career growth, innovation, and collaboration with regional opportunities across Finance, Operations, Creative Design, Marketing, and Sales.
Join a team that values collaborative culture embracing diversity, creativity, and cross-cultural experiences and the opportunity to work with markets including Singapore, Australia, Hong Kong, Germany and more!

<div>Responsibilities:</div><ul><li>The first point of contact in addressing queries promptly and effectively.</li><li>Managing our onsite feedback form.</li><li>Listen to feedback, process the information, and deliberate a best-response in line with the team’s business objectives.</li><li>Assist the rest of the local operations team in fulfillment, business process optimization, due diligence, and strategic partnerships.</li></ul>

We address every issue promptly and effectively to ensure every customer is satisfied and their feedback is heard.

Responsibilities:

-The first point of contact in addressing queries promptly and effectively.

-Managing our onsite feedback form.

-Listen to feedback, process the information, and deliberate a best-response in line with the team’s business objectives.

-Assist the rest of the local operations team in fulfillment, business process optimization, due diligence, and strategic partnerships.

Customer Service Executive (6-months contract)

ShopBack

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Company Profile

ShopBack