We put your career growth first. We offer a variety of learning opportunities to help you advance, including training programs and mentorship.

Career Growth and Development

Our modern workspaces are designed to support productivity and ensure a comfortable and engaging work environment

Modern and Comfortable Workspaces:

Your hard work and achievements don’t go unnoticed. We celebrate successes and milestones.

Recognition and Rewards:

With colleagues mix of local and expatriate team members, you’ll experience a rich, inclusive culture that values different perspectives and idea

Inclusive and Diverse Work Environment:

Utilize the latest technology and tools to enhance your productivity and streamline your work processes, 

Cutting-Edge Technology

Participate in regular team-building activities, social events, and company-sponsored gatherings that promote a fun and engaging work environment.

Employee Engagement Activities

SRG Asia Pacific Sdn Bhd

Welcome to SRG AP – Where Exceptional Service Meets Innovation! 🚀
About Us: SRG AP, a proud subsidiary of PGSBPO Pte. Ltd., made its debut in Malaysia with a mission to elevate customer management through top-notch back-office processing. Since 1996, we’ve been at the forefront of delivering stellar communication services, thanks to the vision of industry pioneers.
Why We’re Awesome:
<ul>
<li>Global Reach: Headquartered in the vibrant KL Sentral, Kuala Lumpur, we’re strategically positioned to stay connected globally—both physically and technologically.</li>
<li>Experience &amp; Impact: We’ve successfully handled over 500 projects across various industries and currently support up to 700 seats in our centers.</li>
<li>Diverse Team: Our team of 800 locals and expatriates brings together expertise in 15 languages, ensuring a rich, diverse, and proficient service experience.</li>
</ul>
Join Us: Be part of a dynamic company that’s continuously growing and innovating in the world of customer service and back-office excellence. At SRG AP, your skills and ideas make a real difference!

Welcome to SRG AP – Where Exceptional Service Meets Innovation! 🚀

Discover the SRG AP Experience – Where Work Meets Inspiration! 🌟
Our Culture: At SRG AP, we believe that work should be more than just a job—it should be an experience that inspires and motivates. Our culture is built on collaboration, innovation, and a commitment to excellence. Here’s what you can expect when you join our team:
<ul>
<li>Supportive Environment: We foster a team-oriented atmosphere where everyone’s voice is heard. Our open-door policy means you’ll always have access to support and guidance from colleagues and leaders alike.</li>
<li>Growth Opportunities: We’re dedicated to your professional development. Whether it’s through training programs, mentorship, or career advancement opportunities, we invest in your growth and success.</li>
<li>Diverse and Inclusive: Our team is a vibrant mix of locals and expatriates proficient in 15 languages. We celebrate diversity and believe that a variety of perspectives drives innovation and creativity.</li>
<li>Dynamic Workspaces: With our headquarters in KL Sentral, Kuala Lumpur, our modern facilities are designed to foster productivity and comfort. Enjoy a workspace that’s equipped with the latest technology and amenities.</li>
<li>Work-Life Balance: We understand the importance of balancing work and personal life. Our flexible work schedules and supportive policies are designed to help you thrive both in and out of the office.</li>
</ul>
What You’ll Experience:
<ul>
<li>Innovative Projects: Work on exciting projects for a range of industries and clients, making a tangible impact with your contributions.</li>
<li>Collaborative Teams: Engage with passionate and driven colleagues who are committed to delivering exceptional service and achieving shared goals.</li>
<li>Recognition and Reward: We celebrate successes and milestones, ensuring that hard work and achievements are recognized and rewarded.</li>
</ul>
At SRG AP, we’re more than just a workplace—we’re a community of professionals dedicated to excellence, innovation, and growth. Join us and be a part of something exceptional!

Discover the SRG AP Experience – Where Work Meets Inspiration! 🌟

SRG Asia Pacific, is one of Malaysia’s leading Business Process Outsources (BPO), specializing in Customer Relationship Management (CRM) and Contact Centre

&nbsp;POSITION SUMMARY:
Are you a recent graduate with a passion for helping others and a keen interest in providing exceptional customer service? We are looking for a Customer Service Representative to join our dynamic team. As a fresh graduate, this is an excellent opportunity for you to start your career in customer service and develop your skills in a fast-paced and customer-focused environment.
In this role, you will be the voice of our company, engaging with customers to assist them with inquiries, resolve issues, and provide information about our products or services. If you’re eager to learn, enjoy interacting with people, and have strong communication skills, we want to hear from you!
<h3>Key Responsibilities:</h3>
<ul>
<li>Customer Interaction: Assist customers through phone, email, and live chat, ensuring a positive experience in every interaction.</li>
<li>Issue Resolution: Identify and resolve customer issues in a timely manner while maintaining a professional, friendly, and helpful demeanor.</li>
<li>Product Knowledge: Learn and stay updated on the company’s products, services, and policies to provide accurate and relevant information to customers.</li>
<li>Account Management: Assist customers with account-related inquiries, including billing questions, payments, and updates.</li>
<li>Customer Feedback: Gather and document feedback from customers and share with the team to improve service and customer satisfaction.</li>
<li>Record Keeping: Accurately log all customer interactions and update customer records in the CRM system.</li>
<li>Team Collaboration: Work closely with team members and other departments to ensure issues are addressed and resolved effectively.</li>
<li>Learning and Development: Participate in training sessions and workshops to enhance your skills and knowledge of customer service best practices.</li>
</ul>
<h3>Core Skills and Qualifications:</h3>
<ul>
<li>Excellent Communication Skills: Strong written and verbal communication skills in English and Bahasa.&nbsp;</li>
<li>Problem-Solving: Ability to think critically and resolve customer issues efficiently.</li>
<li>Customer-Centric: Passionate about delivering exceptional customer service and ensuring customer satisfaction.</li>
<li>Team Player: Ability to collaborate with colleagues and other departments to deliver the best outcomes for customers.</li>
<li>Adaptability: Willingness to learn new tools, technologies, and processes, and adapt to a dynamic work environment.</li>
<li>Attention to Detail: Ensuring all information is recorded accurately and service standards are met.</li>
</ul>
<h3></h3>

This job is for a Customer Service Representative (Fresh Graduate). You might like this job because it offers a great entry point into the customer service field with training and growth opportunities.

Inbound Sales

 POSITION SUMMARY:
Are you a recent graduate with a passion for helping others and a keen interest in providing exceptional customer service? We are looking for a Customer Service Representative to join our dynamic team. As a fresh graduate, this is an excellent opportunity for you to start your career in customer service and develop your skills in a fast-paced and customer-focused environment.
In this role, you will be the voice of our company, engaging with customers to assist them with inq...

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