Enjoy the freedom to work where and when you’re most productive with our flexible working options.

Flexible Working

We offer a competitive salary and benefits package to ensure you feel valued for your contributions.

Competitive Package

Take the time you need to recharge with our generous annual leave allowance

Healthy Annual Leave Package

Stay covered with comprehensive medical insurance for you and your loved ones.

Strong Medical Insurance

We support working parents with a child leave policy designed to help you balance work and family life.

Competitive Child Leave Policy

Access professional support whenever you need it through our dedicated Employee Assistance Program.

Employee Assistance

Swift Support Services Malaysia

Swift is the way the world moves value. We do this every single instant of every single day, right across the world. No other organisation can address the scale, precision, pace and trust that this demands.

Swift is unique. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We have constantly evolved in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem.

Today, goods and services move more quickly and across greater distances than ever before, so value needs to move further and faster too. Our vision is for a world in which payments are not only trusted but instant. We innovate tirelessly, test exhaustively, then implement fast. In a connected and challenging era, our approach has never been more relevant. There’s no other organisation like us anywhere in the world. Without us the world would be a very different place. We’re trusted every instant.

Source: <a href="https://www.swift.com/about-us/discover-swift" target="_self">Swift Website</a>

Who We Are

Ethics 
We believe in treating people with respect, fairness and equality. All our decisions are based on the highest ethical standards, so we work together for the wellbeing of the company and our people.&nbsp;

Integrity
We avoid placing ourselves in a situation where there is a conflict of interest or where we might be influenced by financial, or other private obligations to outsiders.

Trust 
We empower our employees. Trust is key to ensuring the highest levels of employee wellbeing and motivation. This ensures security, confidentiality and reliability.

Source: <a href="https://www.swift.com/about-us/vision_mission-values#:~:text=Swift%20conducts%20its%20business%20on,our%20Swift%20Speak%20Up%20channel." target="_self">Swift Website</a>

Our Values

<div class="css-ey7qxc"><div data-automation-id="jobPostingDescription" class="css-di7p1k"><div>ABOUT USWe’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.&nbsp;We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.&nbsp;&nbsp;&nbsp;</div>Education<ul><li>A University degree in business management/administration or equivalent work experience.</li></ul>Experience<ul><li>At least 3-5 years of relevant experience in a multinational environment, or at least 1 year within Swift with exposure to customer interactions.</li></ul>Key Responsibilities01 . Process, schedule and conduct E2E reviews and assessments on the contact and business data including business orders and assistance request received thru emails and salesforce based on standard operating procedures to ensure completion and compliance.02 . Analyse, oversee and validate customer requests both internal and external around contact data management and business data updates.03 . Act as the point of escalation for internal and external customers, providing support to process daily BAU activities in own area of expertise, where appropriate and/or to customers directly.04 . Participation in an ad hoc enhancements and identifying CIs in daily BAU activities.05 . Engagement with internal stakeholders (ex: Legal, Finance, Int Compliance) and external partners (ex: Nubilaria) to ensure compliance in the delivery of contact and business data updates.06 . Leverage and master the processes and SOP and collaborate with other team members to identify corrective measures if any in order to increase efficiency and quality of contact and business data.07 . Acquire and maintain product knowledge (Salesforce) to fulfill the need of internal customers in regards to business reporting extraction and analysis.08 . Review and analyze processes according to research, investigation and evaluation with the adaption of new tool (ProAct), identify improvement and enhancement for better and new way or working.09 . Take ownership of projects within own area, including executing project components and leading small to medium sized projects/initiatives from inception to completion.Competency Profile01. Takes Accountability for Delivering Results Makes choices and decisions based on established practices and precedents; delivers results by overcoming a range of obstacles and issues and where timing may be critical.02. Demonstrates Operational Excellence Delivers work to agreed specifications of timeliness and quality; seeks to improve ways of doing things; sets and meets high standards for own work; demonstrates commitment to security policy03. Expands knowledge Expands own specialist knowledge and skills by taking ownership of own development; encourages colleagues to bring forward and share new ideas and alternative solutions; demonstrates openness to utilise new approaches.04. Business Understanding and Commercial Sense Applies understanding of how own division adds value to the business; uses knowledge of financial and business principles to deliver cost-effective solutions; adapts quickly to changes in the market, the industry and the organisation while upholding standards.05. Builds and reinforces customer relationships Fosters effective relationships by listening actively and taking steps to identify and meet customer needs; demonstrates customer focus and friendliness in all activities and actions.06. Leads with a team focus Initiates effective co-operation and team working with others; provides support to new team members; appreciates style and background differences; demonstrates commitment to Swift values.07. Communicates effectively Communicates effectively across a range of practical and operational issues; adjusts personal communication style to fit intended audience; listens to and respects other people's points of view.<div>What we offer<a href="http://www.swift.com/swift-resource/233771/download" target="_blank" rel="noopener noreferrer">We put you in control of career</a><a href="https://www.swift.com/swift-resource/233771/download" target="_blank" rel="noopener noreferrer">We give you a competitive package</a><a href="https://www.swift.com/swift-resource/233771/download" target="_blank" rel="noopener noreferrer">We help you perform at your best</a><a href="https://www.swift.com/swift-resource/233771/download" target="_blank" rel="noopener noreferrer">We help you make a difference</a><a href="https://www.swift.com/swift-resource/233771/download" target="_blank" rel="noopener noreferrer">We give you the freedom to be yourself</a>We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential.If you believe you require a reasonable accommodation to participate in the job application or interview process, please contact us to request accommodation.Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.</div></div></div>

This job is for an Associate Data Management Specialist at a top financial messaging company. You might like this job because it involves working with data to help global banks, ensuring smooth operations and customer satisfaction in a diverse, inclusive environment.

ABOUT USWe’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy. We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community c...

Associate Data Management Specialist

Swift Support Services Malaysia

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Company Profile

Swift Support Services Malaysia