Education

• A University degree in business management/administration or equivalent work experience.

Experience

• At least 3-5 years of relevant experience in a multinational environment, or at least 1 year within Swift with exposure to customer interactions.

Key Responsibilities

01 . Process, schedule and conduct E2E reviews and assessments on the contact and business data including business orders and assistance request received thru emails and salesforce based on standard operating procedures to ensure completion and compliance.

02 . Analyse, oversee and validate customer requests both internal and external around contact data management and business data updates.

03 . Act as the point of escalation for internal and external customers, providing support to process daily BAU activities in own area of expertise, where appropriate and/or to customers directly.

04 . Participation in an ad hoc enhancements and identifying CIs in daily BAU activities.

05 . Engagement with internal stakeholders (ex: Legal, Finance, Int Compliance) and external partners (ex: Nubilaria) to ensure compliance in the delivery of contact and business data updates.

06 . Leverage and master the processes and SOP and collaborate with other team members to identify corrective measures if any in order to increase efficiency and quality of contact and business data.

07 . Acquire and maintain product knowledge (Salesforce) to fulfill the need of internal customers in regards to business reporting extraction and analysis.

08 . Review and analyze processes according to research, investigation and evaluation with the adaption of new tool (ProAct), identify improvement and enhancement for better and new way or working.

09 . Take ownership of projects within own area, including executing project components and leading small to medium sized projects/initiatives from inception to completion.

Competency Profile

01. Takes Accountability for Delivering Results
Makes choices and decisions based on established practices and precedents; delivers results by overcoming a range of obstacles and issues and where timing may be critical.

02. Demonstrates Operational Excellence
Delivers work to agreed specifications of timeliness and quality; seeks to improve ways of doing things; sets and meets high standards for own work; demonstrates commitment to security policy

03. Expands knowledge
Expands own specialist knowledge and skills by taking ownership of own development; encourages colleagues to bring forward and share new ideas and alternative solutions; demonstrates openness to utilise new approaches.

04. Business Understanding and Commercial Sense
Applies understanding of how own division adds value to the business; uses knowledge of financial and business principles to deliver cost-effective solutions; adapts quickly to changes in the market, the industry and the organisation while upholding standards.

05. Builds and reinforces customer relationships
Fosters effective relationships by listening actively and taking steps to identify and meet customer needs; demonstrates customer focus and friendliness in all activities and actions.

06. Leads with a team focus
Initiates effective co-operation and team working with others; provides support to new team members; appreciates style and background differences; demonstrates commitment to Swift values.

07. Communicates effectively
Communicates effectively across a range of practical and operational issues; adjusts personal communication style to fit intended audience; listens to and respects other people's points of view.