Enjoy the freedom to work where and when you’re most productive with our flexible working options.

Flexible Working

We offer a competitive salary and benefits package to ensure you feel valued for your contributions.

Competitive Package

Take the time you need to recharge with our generous annual leave allowance

Healthy Annual Leave Package

Stay covered with comprehensive medical insurance for you and your loved ones.

Strong Medical Insurance

We support working parents with a child leave policy designed to help you balance work and family life.

Competitive Child Leave Policy

Access professional support whenever you need it through our dedicated Employee Assistance Program.

Employee Assistance

Swift Support Services Malaysia

<p>Swift is the way the world moves value. We do this every single instant of every single day, right across the world. No other organisation can address the scale, precision, pace and trust that this demands.</p>
<p></p>
<p>Swift is unique. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We have constantly evolved in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem.</p>
<p></p>
<p>Today, goods and services move more quickly and across greater distances than ever before, so value needs to move further and faster too. Our vision is for a world in which payments are not only trusted but instant. We innovate tirelessly, test exhaustively, then implement fast. In a connected and challenging era, our approach has never been more relevant. There’s no other organisation like us anywhere in the world. Without us the world would be a very different place. We’re trusted every instant.</p>
<p></p>
<p>Source: <a href="https://www.swift.com/about-us/discover-swift" target="_self">Swift Website</a></p>

Who We Are

<p><strong>Ethics </strong></p>
<p>We believe in treating people with respect, fairness and equality. All our decisions are based on the highest ethical standards, so we work together for the wellbeing of the company and our people.&nbsp;</p>
<p></p>
<p><strong>Integrity</strong></p>
<p>We avoid placing ourselves in a situation where there is a conflict of interest or where we might be influenced by financial, or other private obligations to outsiders.</p>
<p></p>
<p><strong>Trust </strong></p>
<p>We empower our employees. Trust is key to ensuring the highest levels of employee wellbeing and motivation. This ensures security, confidentiality and reliability.</p>
<p></p>
<p>Source: <a href="https://www.swift.com/about-us/vision_mission-values#:~:text=Swift%20conducts%20its%20business%20on,our%20Swift%20Speak%20Up%20channel." target="_self">Swift Website</a></p>

Our Values

<p><h1><b>About the Role</b></h1>As a member of the Customer Data Enabler team within Customer Success organisation, you will:<br>• Ensure that Swift customer contact information is kept up to date to effectively engage the right persons for business driven purposes, in collaboration with customer facing teams<br>• Contribute, under guidance of more senior team members, to provide data insights allowing to improve overall data experience.<p></p><p></p><h3><b>What to expect: </b></h3><h3>As a member of the Customer Data Enabler team within Customer Success organisation, you will:</h3><ul><li><h3>Ensure that Swift customer contact information is kept up to date to effectively engage the right persons for business driven purposes, in collaboration with customer facing teams</h3></li><li><h3>Contribute, under guidance of more senior team members, to:</h3><ul><li><h3>Analyze complex datasets to derive actionable insights and support decision-making processes.</h3></li><li><h3>Develop and implement data collection systems and other strategies to optimize statistical efficiency and data quality.</h3></li><li><h3>Develop reports and dashboards that effectively communicate findings to customers.</h3></li><li><h3>Collaborate with cross-functional teams to determine data needs and successfully implement data-driven solutions.</h3></li><li><h3>Identify trends, patterns, and anomalies in data to inform business strategies and improvements.</h3></li><li><h3>Ensure data integrity and maintain up-to-date documentation of data processes.</h3></li></ul></li></ul><h3></h3><h3></h3><h3><b>What will make you successful?</b></h3><ul><li><h3>University degree in Computer Science, electronic engineering or equivalent. Post-graduate in Marketing / MBA or equivalent is an asset</h3></li><li><h3>Typically requires 0 to 3 years experience, preferably in similar roles and/or industries</h3></li></ul><h3></h3><h3><b>Domains</b></h3><h3></h3><h3>Data Systems / Commercial Solutions</h3><h3><br><b>Competency Profile</b></h3><h3></h3><h3><b>01. Takes Accountab. for Delivering Results</b><br>Makes choices and decisions based on established practices and precedents; delivers results by overcoming a range of obstacles and issues and where timing may be critical.</h3><h3><b>02. Demonstrates Operational Excellence</b><br>Delivers work to agreed specifications of timeliness and quality; seeks to improve ways of doing things; sets and meets high standards for own work; demonstrates commitment to security policy</h3><h3><b>03. Expands knowledge</b><br>Expands own specialist knowledge and skills by taking ownership of own development; encourages colleagues to bring forward and share new ideas and alternative solutions; demonstrates openness to utilise new approaches.</h3><h3><b>04. Bus Understanding and Commercial Sense</b><br>Applies understanding of how own division adds value to the business; uses knowledge of financial and business principles to deliver cost-effective solutions; adapts quickly to changes in the market, the industry and the organisation while upholding standards.</h3><h3><b>05. Builds and reinforces cust relationships</b><br>Fosters effective relationships by listening actively and taking steps to identify and meet customer needs; demonstrates customer focus and friendliness in all activities and actions.</h3><h3><b>06. Leads with a team focus</b><br>Initiates effective co-operation and team working with others; provides support to new team members; appreciates style and background differences; demonstrates commitment to SWIFT values.</h3><h3><b>07. Communicates effectively</b><br>Communicates effectively across a range of practical and operational issues; adjusts personal communication style to fit intended audience; listens to and respects other people's points of view.</h3><p><span><span style="word-break: break-word; word-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto; -webkit-hyphens:auto; -ms-hyphens: auto; -moz-hyphens: auto;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span></span></p><p><span><span style="word-break: break-word; word-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto; -webkit-hyphens:auto; -ms-hyphens: auto; -moz-hyphens: auto;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span></span></p><h1><b>What we offer</b></h1><p></p><p><a rel="noopener noreferrer" target="_blank" href="http://www.swift.com/swift-resource/233771/download">We put you in control of career</a></p><p><a rel="noopener noreferrer" target="_blank" href="https://www.swift.com/swift-resource/233771/download">We give you a competitive package</a></p><p><a rel="noopener noreferrer" target="_blank" href="https://www.swift.com/swift-resource/233771/download">We help you perform at your best</a></p><p><a rel="noopener noreferrer" target="_blank" href="https://www.swift.com/swift-resource/233771/download">We help you make a difference</a></p><p><a rel="noopener noreferrer" target="_blank" href="https://www.swift.com/swift-resource/233771/download">We give you the freedom to be yourself</a></p><p><span><span style="word-break: break-word; word-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto; -webkit-hyphens:auto; -ms-hyphens: auto; -moz-hyphens: auto;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span></span></p><p><b><i>We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. An environment in which everyone’s voice counts and where you can reach your full potential regardless of</i></b> <b><i>age, background, culture, colour, disability, gender, nationality, race, religion</i></b><b><i>, or veteran/military status.</i></b></p></p>

This job is for a Customer Data Analyst role at Swift, where you&#x27;ll manage customer data and provide insights. You might like this job because it offers opportunities to work with cross-functional teams and utilize data for business improvement.

About the RoleAs a member of the Customer Data Enabler team within Customer Success organisation, you will:
• Ensure that Swift customer contact information is kept up to date to effectively engage the right persons for business driven purposes, in collaboration with customer facing teams
• Contribute, under guidance of more senior team members, to provide data insights allowing to improve overall data experience.What to expect: As a member of the Customer Data Enabler team within Customer ...

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