Enjoy the freedom to work where and when you’re most productive with our flexible working options.

Flexible Working

We offer a competitive salary and benefits package to ensure you feel valued for your contributions.

Competitive Package

Take the time you need to recharge with our generous annual leave allowance

Healthy Annual Leave Package

Stay covered with comprehensive medical insurance for you and your loved ones.

Strong Medical Insurance

We support working parents with a child leave policy designed to help you balance work and family life.

Competitive Child Leave Policy

Access professional support whenever you need it through our dedicated Employee Assistance Program.

Employee Assistance

Swift Support Services Malaysia

Swift is the way the world moves value. We do this every single instant of every single day, right across the world. No other organisation can address the scale, precision, pace and trust that this demands.

Swift is unique. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We have constantly evolved in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem.

Today, goods and services move more quickly and across greater distances than ever before, so value needs to move further and faster too. Our vision is for a world in which payments are not only trusted but instant. We innovate tirelessly, test exhaustively, then implement fast. In a connected and challenging era, our approach has never been more relevant. There’s no other organisation like us anywhere in the world. Without us the world would be a very different place. We’re trusted every instant.

Source: <a href="https://www.swift.com/about-us/discover-swift" target="_self">Swift Website</a>

Who We Are

Ethics 
We believe in treating people with respect, fairness and equality. All our decisions are based on the highest ethical standards, so we work together for the wellbeing of the company and our people.&nbsp;

Integrity
We avoid placing ourselves in a situation where there is a conflict of interest or where we might be influenced by financial, or other private obligations to outsiders.

Trust 
We empower our employees. Trust is key to ensuring the highest levels of employee wellbeing and motivation. This ensures security, confidentiality and reliability.

Source: <a href="https://www.swift.com/about-us/vision_mission-values#:~:text=Swift%20conducts%20its%20business%20on,our%20Swift%20Speak%20Up%20channel." target="_self">Swift Website</a>

Our Values

<div class="css-ey7qxc"><div data-automation-id="jobPostingDescription" class="css-1ag3yor"><div>ABOUT USWe’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.&nbsp;We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.&nbsp;&nbsp;&nbsp;</div><h1>About the Role</h1>We are seeking a highly experienced and analytical professional to support and enhance our global Resource &amp; Partner Management operations. As a senior subject matter expert, you will play a key role in strengthening partner governance, improving operational efficiency, supporting risk and compliance activities, and driving process improvement initiatives across regions. Working closely with Solutions &amp; Professional Services, Finance, Business Development, and global stakeholders, you will provide operational expertise, insights, and guidance to help ensure consistent execution, effective partner engagement, and high-quality business outcomes.&nbsp;<h1>What You'll Do</h1>Partner Governance &amp; Management<ul><li>Support the effective management of the services partner ecosystem through established governance, quality, and compliance practices.</li><li>Monitor partner performance, operational metrics, forecasting activities, and billing processes, identifying areas for improvement.</li><li>Contribute to partner quality reviews, issue resolution, and escalation management processes.</li><li>Drive partner enablement through onboarding, training, certification, and operational readiness initiatives.</li><li>Serve as a trusted advisor to internal stakeholders on partner-related operational matters and best practices.&nbsp;</li></ul>Operational Excellence &amp; Continuous Improvement<ul><li>Identify opportunities to streamline processes, improve efficiency, and enhance operational consistency across global partnership.</li><li>Support automation, reporting, and process improvement initiatives that drive scalable and sustainable outcomes.</li><li>Develop and maintain operational documentation, standards, and governance processes.</li><li>Leverage data and insights to identify trends, risks, and improvement opportunities.</li><li>Promote knowledge sharing and best-practice adoption across teams and regions.</li></ul>Risk, Controls &amp; Process Governance<ul><li>Support governance and control activities across Resource &amp; Partner Management processes.</li><li>Contribute to audit readiness through accurate documentation, process compliance, and quality reviews.</li><li>Drive standardisation of processes, controls, and operating procedures across regions.</li><li>Participate in quality assurance reviews, issue tracking, and remediation efforts.</li><li>Help maintain a strong control environment through ongoing monitoring and continuous improvement.&nbsp;</li></ul><h1>What We're Looking For</h1>Experience<ul><li>Bachelor's degree in Business, Operations Management, Finance, or a related discipline.</li><li>7+ years of experience in operations management, professional services, partner management, resource management, consulting operations, or a related field.</li><li>Experience working in a global, matrixed environment with diverse stakeholder groups.</li><li>Proven track record leading operational transformation, governance, or process improvement initiatives.</li><li>Experience managing external partners, suppliers, or strategic delivery ecosystems is highly desirable.</li></ul>Skills &amp; Competencies<ul><li>Strong analytical and problem-solving skills, with advanced proficiency in Excel, reporting tools, and data analysis.</li><li>Ability to translate operational data into actionable insights and strategic recommendations.</li><li>Strong financial and operational acumen with attention to detail and accuracy.</li><li>Excellent communication and stakeholder management capabilities across senior leadership, regional teams, and external partners.</li><li>Demonstrated ability to independently drive alignment across diverse and geographically distributed teams.</li><li>Passion for simplifying processes, driving automation, and improving operational effectiveness.</li><li>Comfortable navigating ambiguity while maintaining focus on outcomes and execution excellence.</li></ul><h1>What Success Looks Like</h1>Within this role, you will:<ul><li>Contribute to consistent and effective partner governance, financial management, and partner performance accountability</li><li>Build strong working relationships with partners and stakeholders to support business objectives.</li><li>Provide valuable insights and recommendations that support operational and financial decision-making.</li><li>Drive measurable efficiency gains through automation, standardisation, and process optimisation.</li><li>Support a strong control and compliance environment through effective governance and process discipline.</li><li>Be recognized as a trusted subject matter expert within the Resource &amp; Partner Management function.</li></ul>What we offerWe give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential. We are committed to an inclusive and accessible recruitment process. If you require a reasonable accommodation related to accessibility during your application or interview, please contact <a href="mailto:accessibility-Sysgroup@swift.com" target="_blank" rel="noopener noreferrer">accessibility-Sysgroup@swift.com</a> or indicate this in your application.Please note that this mailbox is not monitored for general recruitment enquiries and should only be used for accessibility or accommodation-related requests (for example related to vision, hearing or neurodiversity).All requests are confidential and will not affect your candidacy.Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.</div></div>

• Own partner ops: governance, performance tracking, onboarding and automation.
• Join the global leader in secure financial messaging, serving 12,000+ banks.
• Lead transformation, drive measurable efficiency gains and be the go-to SME!

• Kukuhkan tadbir rakan kongsi: pantau prestasi, urus onboarding, selesaikan isu, optimakan proses.
• Organisasi global: jejak 200+ negara, 12,000+ institusi.
• Jadi pakar operasi, pacu automasi &amp; transformasi global, mohon sekarang!

ABOUT USWe’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy._We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community c...

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Company Profile

Swift Support Services Malaysia