Enjoy the freedom to work where and when you’re most productive with our flexible working options.

Flexible Working

We offer a competitive salary and benefits package to ensure you feel valued for your contributions.

Competitive Package

Take the time you need to recharge with our generous annual leave allowance

Healthy Annual Leave Package

Stay covered with comprehensive medical insurance for you and your loved ones.

Strong Medical Insurance

We support working parents with a child leave policy designed to help you balance work and family life.

Competitive Child Leave Policy

Access professional support whenever you need it through our dedicated Employee Assistance Program.

Employee Assistance

Swift Support Services Malaysia

Swift is the way the world moves value. We do this every single instant of every single day, right across the world. No other organisation can address the scale, precision, pace and trust that this demands.

Swift is unique. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We have constantly evolved in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem.

Today, goods and services move more quickly and across greater distances than ever before, so value needs to move further and faster too. Our vision is for a world in which payments are not only trusted but instant. We innovate tirelessly, test exhaustively, then implement fast. In a connected and challenging era, our approach has never been more relevant. There’s no other organisation like us anywhere in the world. Without us the world would be a very different place. We’re trusted every instant.

Source: <a href="https://www.swift.com/about-us/discover-swift" target="_self">Swift Website</a>

Who We Are

Ethics 
We believe in treating people with respect, fairness and equality. All our decisions are based on the highest ethical standards, so we work together for the wellbeing of the company and our people.&nbsp;

Integrity
We avoid placing ourselves in a situation where there is a conflict of interest or where we might be influenced by financial, or other private obligations to outsiders.

Trust 
We empower our employees. Trust is key to ensuring the highest levels of employee wellbeing and motivation. This ensures security, confidentiality and reliability.

Source: <a href="https://www.swift.com/about-us/vision_mission-values#:~:text=Swift%20conducts%20its%20business%20on,our%20Swift%20Speak%20Up%20channel." target="_self">Swift Website</a>

Our Values

<div class="css-ey7qxc"><div data-automation-id="jobPostingDescription" class="css-di7p1k"><div>ABOUT USWe’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.&nbsp;We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.&nbsp;&nbsp;&nbsp;</div>1. Key Responsibilities/What to Expect<ul><li>Service Offering Enablement: Own the operational enablement of global services offerings end‑to‑end, ensuring services are structured, priced, risk‑assessed, approved, and available through e‑ordering and quotation tools.</li><li>Operational Infrastructure &amp; Tooling: Oversee the services operational backbone (e.g., Conga Configure, Price, Quote (CPQ), Contract Lifecycle Management (CLM), e‑order forms, proposal libraries, Confluence), ensuring tools, templates, and processes are efficient, compliant, and easy to use.</li><li>Portfolio, Marketing &amp; Communications: Maintain and optimize the services portfolio and related content, including Confluence offering pages and proposal templates. Coordinate internal communications and marketing enablement to drive visibility and adoption of services.</li><li>Training Operations Coordination: Lead and coordinate end‑to‑end training operations across virtual, onsite, and private formats, ensuring training offerings are published, scheduled, governed, and delivered effectively.</li><li>Data Operations: Own or coordinate services by ensuring reliable reporting and insights, strong master‑data governance, and well‑designed templates that support accurate decision‑making and operational scalability.</li><li>Cross‑Functional Coordination: Act as a central point of coordination across Business Development, Services Engineering, Delivery, Product, Finance, Legal, Procurement, Marketing, and Customer Engagement teams to ensure seamless service execution.</li><li>Continuous Improvement &amp; Sustainability: Drive simplification, standardization, and cross‑coverage across services operations to improve scalability and resiliency.</li></ul><div></div>2. What You Need to Be Successful:<ul><li>Education: Bachelor’s degree in Business, Operations, Finance, Data or related field.</li><li>Experience:<ul><li>3-5 years in service operations, process management, or Professional Services roles.</li><li>Proven experience managing complex operational processes and tools.</li></ul></li><li>Skills:<ul><li>Strong organizational and coordination skills with ability to manage multiple priorities.</li><li>Deep understanding of service pricing models, risk frameworks, and operational governance.</li><li>Proficiency with Salesforce, CPQ, CLM, Confluence, Cvent, and Excel/Power BI (or equivalent) for reporting and insights.</li><li>Excellent communication and stakeholder management skills.</li><li>Ability to identify process gaps and implement improvements.</li></ul></li></ul><div></div>3. Success Metrics<ul><li>Accurate and timely availability and communication of service offerings, reporting/insights support.</li><li>Improved efficiency and accuracy of processes and tools.</li><li>Positive feedback from stakeholders on coordination and support.</li><li>Compliance with pricing and risk models across all service offerings.</li></ul><div>What we offer<a href="http://www.swift.com/swift-resource/233771/download" target="_blank" rel="noopener noreferrer">We put you in control of career</a><a href="https://www.swift.com/swift-resource/233771/download" target="_blank" rel="noopener noreferrer">We give you a competitive package</a><a href="https://www.swift.com/swift-resource/233771/download" target="_blank" rel="noopener noreferrer">We help you perform at your best</a><a href="https://www.swift.com/swift-resource/233771/download" target="_blank" rel="noopener noreferrer">We help you make a difference</a><a href="https://www.swift.com/swift-resource/233771/download" target="_blank" rel="noopener noreferrer">We give you the freedom to be yourself</a>We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential.If you believe you require a reasonable accommodation to participate in the job application or interview process, please contact us to request accommodation.Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.</div></div></div>

This job is for a Services Operations Specialist at a leading financial messaging company. You might like this job because you’ll streamline services, improve processes, and collaborate across teams, all while working in a global, innovative environment!

ABOUT USWe’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy._We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community c...

Services Operations Specialist

Swift Support Services Malaysia

Service Delivery Manager

Crossroad Solutions Sdn Bhd

Supply Chain & Planning Executive

Hiredly X

Specialist, Customer Operations

ZUS COFFEE

Operations & Systems Executive (RevOps)

HaruPlate

Performance Marketing Specialist

TheBlackSheep

Ops-Tech Pre-Sales

Cloudify.Asia

Client Success Executive

Hiredly X

Operations Executive

Creative In Action International Sdn Bhd

Solution Engineer (Network, Security & Cloud Solutions)

Dynamic Link Solutions Sdn Bhd

Company Profile

Swift Support Services Malaysia