TDCX

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel &amp; hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Who is TDCX?

<ul>
<li>· Attractive remuneration, great perks, and performance incentives</li>
<li>· Comprehensive medical, insurance, or social security coverage</li>
<li>· World-class workspaces</li>
<li>· Engaging activities and recognition programs</li>
<li>· Strong learning and development plans for your career growth · Positive work culture that enables your future</li>
<li>· Easy to locate area with direct access to public transport</li>
<li>· Flexible working arrangements</li>
<li>· Be coached and mentored by experts in your field</li>
<li>· Join a global company, winner of hundreds of industry awards</li>
</ul>

Top Reasons to work with TDCX

We've rebranded to TDCX!

<ul>
<li>Provide excellent support experience to customers via all relevant communication channels.</li>
<li>Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.</li>
<li>Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.</li>
<li>Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.</li>
<li>Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures</li>
<li>Build sustainable relationships and engage customers by taking the extra mile</li>
<li>Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.</li>
</ul>

This job is about helping customers have a great experience! You might like this job because it involves solving challenges, building relationships, and providing top-notch support across various communication channels.

Kerja ini adalah untuk menjadi Pegawai Perkhidmatan Pelanggan yang menyediakan pengalaman sokongan yang cemerlang kepada pelanggan melalui pelbagai saluran komunikasi. Anda mungkin berminat dengan kerja ini kerana ia melibatkan menyelesaikan masalah pelanggan, membina hubungan baik, dan memberi maklum balas untuk memperbaiki perkhidmatan.

Guest Relations




-Provide excellent support experience to customers via all relevant communication channels.


-Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.


-Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.


-Provide constructive feedback on...

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Company Profile

TDCX