Job Description

About the role

Are you a detail-oriented tech enthusiast looking to build a career in system support? We are seeking a Junior System Support Engineer who is ready to start a journey into the IT world with hands-on experience. If you're passionate about technology, eager to learn, and have an eye for troubleshooting, this role is an excellent opportunity to grow while making a meaningful impact on our client solutions.

Responsibilities

• Solution Delivery: Work collaboratively to deliver effective technology solutions that align with project specifications, with guidance from the engineering team.
• First-Level Support: Address technical support calls from customers and provide first-level support for reported issues, ensuring timely responses.
• System Troubleshooting: Diagnose customer system issues and deliver solutions or recommendations to resolve them.
• Case Management: Maintain a log, track progress, and provide status updates to customers, ensuring efficient follow-up and resolution.
• Knowledge Documentation: Record issue resolutions to build a reference database for future use.
• Continuous Learning: Stay informed about technology trends, working with the project team to incorporate innovative solutions where relevant.
• Issue Ownership: Take full responsibility for resolving issues within the allocated time, budget, and quality expectations to achieve high customer satisfaction.
• Professional Development: Participate in certification exams and self-improvement activities to enhance your skills.
• Communication Skills: Employ effective communication, analytical, and troubleshooting skills to address customer needs efficiently.
• Customer Relations: Foster positive client relationships by delivering exceptional service and support.
• Adaptability: Work independently, manage priorities, and thrive in a dynamic, fast-paced environment.

Job Requirements

Candidate requirements

• Educational Background: Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, or equivalent in Computer Science, IT, or a related field.
• Customer Service Skills: Prior experience in customer service is an advantage.
• Languages: Proficiency in Bahasa Malaysia, English, and/or Mandarin.
• Experience: At least 1 year of experience in a related field preferred; fresh graduates are welcome to apply.
• Technical Specialization: Preferred candidates will have some experience in IT/Computer System Administration or a similar specialization.
• Shift Flexibility: Willingness to work in shifts to ensure around-the-clock support for our clients.

Join Us!

Unlock an opportunity to work with industry trailblazers, offering competitive compensation, professional growth avenues, and an environment that fosters innovation. If you're ready to ensure our clients' systems are running at their best and start your career as a key player in our journey, we want to hear from you.

Apply now and let your enthusiasm drive a symphony of innovation and impact.

Skills