The Cigna Group offers a reasonable amount of paid time off and many other benefit programs that allow you to take time away.

Rewards & time away

We offer five core medical plan options that cover in-network preventive care, which includes well child visits, physicals, and more!

Medical benefit

We offer dental and vision plan options for employees to choose from. Both options cover preventive care at no cost.

Dental & vision

We have an Educational Development Program that supports employees in their professional development and growth.

Financial support

The Cigna Group

The Cigna Group℠ is a global health company committed to improving health and vitality. We relentlessly challenge ourselves to partner and innovate solutions for better health. Our global workforce of more than 70,000 colleagues work through Cigna Healthcare℠ and Evernorth Health Services® to fulfill our mission to improve the health and vitality of the more than 178 million customer relationships we serve in more than 30 countries and jurisdictions.
We are guided by our mission–to improve the health and vitality of those we serve. To deliver on this, we know we must continually strengthen and evolve our capabilities and it’s why we put innovation at the heart of everything we do at The Cigna Group. Across Evernorth Health Services and Cigna Healthcare, we are driving new solutions, improving patient outcomes, and delivering for those we serve.
Source: <a href="https://www.thecignagroup.com/about-us/" target="_self">thecignagroup.com</a>

Who We Are

Our values guide how we work together; serve our customers, patients, clients, and communities; and deliver on our mission.
<ul>
<li>We care deeply about our customers, patients, and coworkers.&nbsp;</li>
<li>We partner, collaborate, and keep our promises.</li>
<li>We create a better future together.</li>
<li>We act with speed and purpose.</li>
<li>We innovate and adapt.</li>
</ul>
Source: <a href="https://www.thecignagroup.com/about-us/" target="_self">thecignagroup.com</a>

Our Values

<ul><li>Providing customer services for international claims for the reimbursement of medical expenses for the unit’s dedicated contracts.</li><li>Rsponding to incoming queries to the Communication System in an appropriate and timely manner. Appropriate responses may require in-depth analysis and involve expert advice (Medical Consultant, Account Manager, Network Manager, Legal Advisor etc). An appropriate response is correct, clear, concise and customer-friendly.</li><li>Answering incoming overflow calls from the COCE for dedicated contracts, or those escalated by the COCE for expert advice.</li><li>Taking ownership of difficult or high-value files.</li><li>Responding via the most efficient channel (e.g. phone, e-mail, letter, etc).</li><li>Following up on the individual workload and taking appropriate action when agreed targets are not met.</li><li>Pro-actively optimising the unit’s workflows to achieve set targets.</li><li>Providing accurate file information to internal employees where required.</li><li>Tracking procedural irregularities and raising these with the Team Leader.</li><li>Raising problems or difficult issues with the Head.</li><li>Actively working to maintain a co-operative and friendly working environment.</li></ul><ul><li>You have a &nbsp;master degree or equal through experience.</li><li>You have good knowledge of English (both spoken and written), additional languages such as (Thai, Mandarin &amp; Spanish) are required.</li><li>Medical terminology</li><li>Use of necessary reference works</li><li>Knowledge of Microsoft Office and proprietary IT applications</li><li>Written skills: conveys messages in clear language, paying attention to accent/circumstances</li><li>and appropriate style.</li><li>Customer-focused: communicates empathically.</li><li>Skilled decision-maker: takes the right action on allocated files based on the information available.</li><li>Accurate: works accurately by giving complete and correct answers</li><li>Responsible: ensures that assigned contracts are followed up in a diligent, timely and accurate manner.</li><li>Disciplined: follows procedures, agreements and document flows correctly.</li><li>Efficient: able to strike the right balance between quality and quantity.</li><li>Team-player: enjoys working as part of a team.</li><li>Computer-literate: quick to learn current office applications and Cigna International in-house systems..</li><li>Discrete: exercises utmost discretion when dealing with confidential (medical) information.</li></ul>About The Cigna Group Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

This job is for a Customer Service Representative who speaks Spanish. You might like this job because you help people navigate medical claims, solve problems, and work in a friendly team environment while using your language skills.



-Providing customer services for international claims for the reimbursement of medical expenses for the unit’s dedicated contracts.

-Rsponding to incoming queries to the Communication System in an appropriate and timely manner. Appropriate responses may require in-depth analysis and involve expert advice (Medical Consultant, Account Manager, Network Manager, Legal Advisor etc). An appropriate response is correct, clear, concise and customer-friendly.

-Answering incoming overflow cal...

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