Access to internal career opportunities and continuous development through global learning programs.

Career Development Opportunities

Flexible work arrangements, including options to work from various offices or remotely, promoting work-life balance.

Inclusive Work Environment

Attractive salary packages and performance-based incentives.

Competitive Compensation

Tmf Regional Delivery Centre Sdn. Bhd.

TMF Group is a leading provider of administrative services, helping clients invest and operate safely around the world. With over 11,000 colleagues in more than 125 offices across 87 jurisdictions, they offer a comprehensive range of services including accounting and tax, payroll and HR, and global entity management. Their clients include the majority of the Fortune Global 500 and FTSE 100 companies.&nbsp;

Source: <a href="https://www.tmf-group.com/en/" target="_self"><ins>https://www.tmf-group.com/en/</ins></a>

About Us

TMF Group fosters a collaborative and inclusive work environment, emphasizing teamwork, client care, and integrity. They invest in talent development and encourage a strong feedback culture to build an engaging workplace.&nbsp;

Source: <a href="https://www.tmf-group.com/en/" target="_self"><ins>https://www.tmf-group.com/en/</ins></a>

Our Culture

<p style="margin: 0px 0px 0px 0.25in;padding: 0px;border: 0px;color: rgb(65, 65, 65);font-family: sans-serif;font-size: 14px;font-style: normal;font-weight: 400;text-align: left;text-transform: none;text-indent: -0.25in;" data-pasted="true">§ &nbsp;Establish and maintain strong operational and commercial relationships with complex clients to ensure contractual revenue delivery and long-term partnership. Accountable for overseeing service delivery<p style="margin: 0px 0px 0px 0.25in;padding: 0px;border: 0px;color: rgb(65, 65, 65);font-family: sans-serif;font-size: 14px;font-style: normal;font-weight: 400;text-align: left;text-transform: none;text-indent: -0.25in;">§ &nbsp;Manage the client contact strategy across TMF to support effective communication and governance<p style="margin: 0px 0px 0px 0.25in;padding: 0px;border: 0px;color: rgb(65, 65, 65);font-family: sans-serif;font-size: 14px;font-style: normal;font-weight: 400;text-align: left;text-transform: none;text-indent: -0.25in;">§ &nbsp;Monitor trends and share insights with internal stakeholders to identify opportunities for service improvement and growth&nbsp;<p style="margin: 0px 0px 0px 0.25in;padding: 0px;border: 0px;color: rgb(65, 65, 65);font-family: sans-serif;font-size: 14px;font-style: normal;font-weight: 400;text-align: left;text-transform: none;text-indent: -0.25in;">§ &nbsp;Implement ongoing improvement initiatives informed by survey data, performance metrics, and client feedback; maintain a structured Client Service Plan detailing actions, priorities, and progress updates<p style="margin: 0px 0px 0px 0.25in;padding: 0px;border: 0px;color: rgb(65, 65, 65);font-family: sans-serif;font-size: 14px;font-style: normal;font-weight: 400;text-align: left;text-transform: none;text-indent: -0.25in;">§ &nbsp;Maintain a detailed understanding of client contracts and ensure compliance with agreed scope and SLAs&nbsp;<p style="margin: 0px 0px 0px 0.25in;padding: 0px;border: 0px;color: rgb(65, 65, 65);font-family: sans-serif;font-size: 14px;font-style: normal;font-weight: 400;text-align: left;text-transform: none;text-indent: -0.25in;">§ &nbsp;Ensure high-quality service delivery in line with contractual obligations and performance standards. Responsible for the preparation of Quarterly and Monthly business/service reviews in collaboration with Client Service Directors (CSD) and Relationship Directors (RD)<p style="margin: 0px 0px 0px 0.25in;padding: 0px;border: 0px;color: rgb(65, 65, 65);font-family: sans-serif;font-size: 14px;font-style: normal;font-weight: 400;text-align: left;text-transform: none;text-indent: -0.25in;">§ &nbsp;Identify and resolve persistent delivery issues by coordinating corrective actions with local offices&nbsp;<p style="margin: 0px 0px 0px 0.25in;padding: 0px;border: 0px;color: rgb(65, 65, 65);font-family: sans-serif;font-size: 14px;font-style: normal;font-weight: 400;text-align: left;text-transform: none;text-indent: -0.25in;">§ &nbsp;Keep documentation accurate and up to date during client transitions and process changes&nbsp;<p style="margin: 0px 0px 0px 0.25in;padding: 0px;border: 0px;color: rgb(65, 65, 65);font-family: sans-serif;font-size: 14px;font-style: normal;font-weight: 400;text-align: left;text-transform: none;text-indent: -0.25in;">§ &nbsp;Establish reporting frameworks for monthly operational performance reviews with clients&nbsp;<p style="margin: 0px 0px 0px 0.25in;padding: 0px;border: 0px;color: rgb(65, 65, 65);font-family: sans-serif;font-size: 14px;font-style: normal;font-weight: 400;text-align: left;text-transform: none;text-indent: -0.25in;">§ &nbsp;Track and analyze contract performance, recommending actions where deviations occur&nbsp;<p style="margin: 0px 0px 0px 0.25in;padding: 0px;border: 0px;color: rgb(65, 65, 65);font-family: sans-serif;font-size: 14px;font-style: normal;font-weight: 400;text-align: left;text-transform: none;text-indent: -0.25in;">§ &nbsp;Manage scope changes, including defining, pricing, and negotiating adjustments; ensure all changes are documented and agreed&nbsp;<p style="margin: 0px 0px 0px 0.25in;padding: 0px;border: 0px;color: rgb(65, 65, 65);font-family: sans-serif;font-size: 14px;font-style: normal;font-weight: 400;text-align: left;text-transform: none;text-indent: -0.25in;">§ &nbsp;Drive initiatives to improve client satisfaction based on survey feedback and maintain a Client Service Plan outlining improvement actions&nbsp;<p style="margin: 0px 0px 0px 0.25in;padding: 0px;border: 0px;color: rgb(65, 65, 65);font-family: sans-serif;font-size: 14px;font-style: normal;font-weight: 400;text-align: left;text-transform: none;text-indent: -0.25in;">§ &nbsp;Conduct regular business reviews to ensure alignment with client expectations and deliver high Net Promoter Score (NPS) results&nbsp;<p style="margin: 0px 0px 0px 0.25in;padding: 0px;border: 0px;color: rgb(65, 65, 65);font-family: sans-serif;font-size: 14px;font-style: normal;font-weight: 400;text-align: left;text-transform: none;text-indent: -0.25in;">§ &nbsp;Oversee annual contract reviews to confirm relevance of scope, volume, and pricing; ensure timely renewals and operational readiness (if applicable)<p style="margin: 0px 0px 0px 0.25in;padding: 0px;border: 0px;color: rgb(65, 65, 65);font-family: sans-serif;font-size: 14px;font-style: normal;font-weight: 400;text-align: left;text-transform: none;text-indent: -0.25in;">Skills &amp; Competencies:<p style="margin: 0px 0px 0px 0.25in;padding: 0px;border: 0px;color: rgb(65, 65, 65);font-family: sans-serif;font-size: 14px;font-style: normal;font-weight: 400;text-align: left;text-transform: none;text-indent: -0.25in;">Relationship Management: Ability to build and maintain strong, trust-based relationships with clients and internal stakeholders, ensuring exceptional service delivery with a strong commitment to client satisfaction, acting with integrity<p style="margin: 6pt 0in 6pt 0.5pt;padding: 0px;border: 0px;color: rgb(65, 65, 65);font-family: sans-serif;font-size: 14px;font-style: normal;font-weight: 400;text-indent: 0px;text-transform: none;text-align: justify;line-height: 14.7px;vertical-align: middle;">Contract and Service Governance: Skilled in understanding and managing contractual obligations, including SLAs, scope changes, and pricing, while ensuring operational excellence<p style="margin: 6pt 0in 6pt 0.5pt;padding: 0px;border: 0px;color: rgb(65, 65, 65);font-family: sans-serif;font-size: 14px;font-style: normal;font-weight: 400;text-indent: 0px;text-transform: none;text-align: justify;line-height: 14.7px;vertical-align: middle;">Strategic and Analytical Thinking: Capable of identifying issues, analyzing root causes, and implementing proactive solutions. Strong ability to interpret financial data, monitor forecasts and billing performance, and optimize revenue achievement<p style="margin: 6pt 0in 6pt 0.5pt;padding: 0px;border: 0px;color: rgb(65, 65, 65);font-family: sans-serif;font-size: 14px;font-style: normal;font-weight: 400;text-indent: 0px;text-transform: none;text-align: justify;line-height: 14.7px;vertical-align: middle;">Communication and Stakeholder Engagement: Excellent verbal and written communication skills, able to convey complex ideas clearly and persuasively across diverse audiences. Adept at tailoring messages and managing expectations effectively<p style="margin: 6pt 0in 6pt 0.5pt;padding: 0px;border: 0px;color: rgb(65, 65, 65);font-family: sans-serif;font-size: 14px;font-style: normal;font-weight: 400;text-indent: 0px;text-transform: none;text-align: justify;line-height: 14.7px;vertical-align: middle;">Technical Knowledge: Solid understanding of processes, systems, and compliance requirements relevant to the assigned service line, with the ability to collaborate effectively with operational teams<p style="margin: 6pt 0in 6pt 0.5pt;padding: 0px;border: 0px;color: rgb(65, 65, 65);font-family: sans-serif;font-size: 14px;font-style: normal;font-weight: 400;text-indent: 0px;text-transform: none;text-align: justify;line-height: 14.7px;vertical-align: middle;">Change Leadership and Adaptability: Embraces change and drives improvements through collaboration and influence, fostering innovation and continuous improvement&nbsp;

This job is about being a Senior Client Service Manager, where you create strong partnerships with complex clients to ensure they get great service. You might like this job because you get to drive improvements and make clients happy!

Kerja ini adalah sebagai Pengurus Perkhidmatan Klien Senior yang bertanggungjawab untuk membina dan mengekalkan hubungan baik dengan pelanggan yang kompleks. Anda mungkin berminat dengan kerja ini kerana ia memberi peluang untuk mengurus dan meningkatkan kepuasan pelanggan serta memantau prestasi perkhidmatan secara keseluruhan.

§ _Establish and maintain strong operational and commercial relationships with complex clients to ensure contractual revenue delivery and long-term partnership. Accountable for overseeing service delivery§ _Manage the client contact strategy across TMF to support effective communication and governance§ _Monitor trends and share insights with internal stakeholders to identify opportunities for service improvement and growth_§ _Implement ongoing improvement initiatives informed by survey data, ...

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Company Profile

Tmf Regional Delivery Centre Sdn. Bhd.