Job Description

 Role and Responsibilities

• Oversee a team of product management, providing mentorship, performance evaluations, and guidance to achieve product objectives.
• Act as the primary point of escalation for complex product or transaction issues.
• Work closely with business, technical, and operations teams to align product functionality with organizational needs.
• Liaise with customer support, marketing, and sales teams to gather feedback and ensure cohesive product messaging and delivery.
• Act as the primary liaison between the organization and key suppliers to enhance collaboration, improve service-level agreements (SLAs), and resolve critical issues.
• Drive product enhancements and innovation by identifying emerging trends, customer needs, and competitive market dynamics.
• Demonstrate strong troubleshooting skills and a deep understanding of how a transaction flow works to ensure successful integration.
• Ability to conduct product training for internal stakeholders.
• Propose and implement strategies to enhance product features, user experience, and operational workflows.

Job Requirements

 Requirements

• Bachelor’s degree in Computer Science, Information Technology, Engineering, Data Science, Data Analytics, or a related field.
• At least 6–8 years of experience in product management, product operations, or a related field, with at least 2–3 years in a leadership or team management role. 2–5 years of experience in the digital/tech industry.
• Proven track record of successfully managing product roadmaps, workflows, and cross- functional collaborations.
• Strong analytical skills with a data-driven mindset.
• Self-motivated and capable of working effectively within a team and across the organization with minimal supervision, independently driving results toward agreed goals.
• Understanding of the development, testing, and deployment life cycle.
• Experience in Financial Services (Remittance) is a plus.
• Familiarity with APIs, system integrations, and transaction workflows is a plus.
• Basic knowledge of SQL and log tracking is an advantage.
• Strong diagnostic skills to resolve complex product issues effectively.

Skills