We offer our team opportunities to grow their skills and gain valuable experience in the fitness industry.

Professional Training & Development

We offer complimentary gym memberships to our staff and one companion.

Free Gym Membership

The company covers contributions to EPF, SOCSO, EIS, and HRDF.

EPF, SOCSO, EIS & HRDF

Triadz Fitness Sdn Bhd

At TRIAD, we believe that fitness is more than a workout — it’s a lifestyle, a mindset, and a community.&nbsp;
As a modern fitness facility located in the heart of KL City, we offer a holistic approach to health and performance through a unique blend of open gym access, dynamic group classes, and expert coaching. Our mission is to empower individuals from all walks of life to become the strongest, most confident version of themselves — physically and mentally.
We’re not just a gym. We’re a movement built on accountability, community, and growth. Our space is inclusive, supportive, and driven by results. Whether you’re walking in for your very first workout or looking to take your fitness to the next level, TRIAD is where your transformation begins.

Company Overview

As part of the TRIAD team, you’ll play a key role in shaping an exceptional member experience. We value personal development, team collaboration, and high standards of service. You’ll be part of a fast-growing startup environment that celebrates initiative, ownership, and a strong work ethic.
If you’re passionate about fitness, love working with people, and thrive in a high-energy, team-oriented culture — we’d love to meet you.

Why Join Us?

We are looking for an enthusiastic and proactive Customer Service Representative (CSR) to become a part of our team. The ideal candidate should have a strong enthusiasm for fitness and wellness, coupled with outstanding customer service abilities. The CSR plays a crucial role in providing top-notch customer support and building positive relationships with both members and visitors of the fitness center.&nbsp;

Primary Responsibilities:
<ul>
<li>Welcome and assist members and guests with warmth and professionalism.</li>
<li>Respond to customer inquiries through phone calls, emails, and face-to-face interactions.</li>
<li>Effectively address complaints and resolve issues to guarantee member satisfaction.</li>
<li>Encourage and sell membership packages, personal training sessions, and fitness programs.</li>
<li>Keep an updated record of current members and potential clients.</li>
<li>Provide details about fitness center amenities, classes, and events.</li>
<li>Assist with the onboarding, renewal, and cancellation of memberships.</li>
<li>Follow up with both new and existing members to promote engagement and retention.</li>
<li>Work alongside the marketing team to implement promotional initiatives.</li>
<li>Collect customer feedback and recommend enhancements to improve service quality.</li>
<li>Oversee the cleanliness and functionality of front desk and lounge areas.</li>
<li>Ensure adherence to health and safety standards.</li>
</ul>

This job is all about being the friendly voice at a fitness center, helping members and visitors with their needs. You might like this job because if you love fitness and enjoy helping others, it’s a perfect fit! You’ll engage with customers, resolve issues, and promote wellness programs.

Customer Service

Customer Support

Greeting Customers

Customer Inquiries

Customer Complaint Resolution

Customer Retention

Customer Relationship Management

Sales

Sales Prospecting

Public Relations

We are looking for an enthusiastic and proactive Customer Service Representative (CSR) to become a part of our team. The ideal candidate should have a strong enthusiasm for fitness and wellness, coupled with outstanding customer service abilities. The CSR plays a crucial role in providing top-notch customer support and building positive relationships with both members and visitors of the fitness center. 

Primary Responsibilities:



-Welcome and assist members and guests with warmth and pr...

Customer Service Representative

Triadz Fitness Sdn Bhd

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Company Profile

Triadz Fitness Sdn Bhd