Job Description

You will be the first point of contact for prospective clients, providing comprehensive information about our training services and ensuring a professional and positive experience. Your role is pivotal in converting inquiries into loyal clients through exceptional customer service and operational support. 

Responsibilities:

• Set up prospect profiles in the CRM system.     
• ⁠Build rapport and strong professional relationships with interested prospects, acting on any sales opportunities.     
• Handle incoming inquiries and manage client bookings and consultation appointments.  
• Keep clients updated and in touch through all relationship-building checkpoints within the KD Trainer Training System.     
• Respond to and handle incoming client feedback alongside the team.    
• ⁠Liaise with clients regarding payments and general inquiries.     
• Update the Client Results wall, achievement board, and other relevant updates to keep the team and clients informed.     
• Organise client testimonials and marketing content.     
• Collaborate with other departments to organise social events for trainers and clients.  
• Build, enhance, and maintain the client experience with KD Trainer professionally.  
• Perform billing and administrative duties.     
• Execute departmental checklists.     
• Handle the opening and closing of the workplace.

Job Requirements

• Strong communication and interpersonal skills.
• Sales-oriented with the ability to work towards goals.
• Organized and efficient in handling multiple tasks.
• Time Management

Skills