Job Description

Role Summary

The Sales Support Executive plays a crucial role in supporting the Sales Operation Assistance Manager in overseeing sales operations while assisting the Sales Team (including AMs or RSMs) in managing customer requests, ensuring smooth order processing, and executing sales strategies. This role involves coordinating sales activities, monitoring promotions, preparing reports, and handling pricing or claim-related tasks to enhance sales efficiency and customer satisfaction. The ideal candidate is detail-oriented, proactive, and skilled in communication and analysis, with the ability to work cross-functionally to drive efficiency.

Key Responsibilities

1. Customer Support & Operation

• Assist the Sales Operation Assistance Manager in ensuring efficient sales operations and process improvements.
• Work closely with AMs and RSMs to coordinate and provide operational support for customer sales activities, including enquiries, delivery, claims, and other related requests.
• Coordinate with internal teams (e.g., Sales Admin, Quality, Marketing, and Logistics) to ensure smooth order processing, deliveries, and after-sales service.

2. Pricing & Quotation Management

• Prepare price proposals and quotations based on customer requirements.
• Maintain pricing records and ensure alignment with sales strategy and approval guidelines.

3. Sales Strategy & Promotion Management

• Support the execution, tracking and monitoring of sales strategies and promotional campaigns, ensuring alignment with business objectives. 
• Gather and analyse sales data to identify trends, performance insights, and improvement areas. 
• Prepare reports on promotional impact and provide feedback to the sales team.
• Coordinate across departments to ensure alignment with business objectives

4. Claims Management

• Collaborate with the Quality Assurance (QA) and Sales Administration teams to manage and resolve customer claims, ensuring smooth and efficient processing.
• Ensure that the claims management process meets both the company’s standards and the customer’s expectations.

5. Reporting & Tools

• Prepare and maintain detailed sales activity reports, providing insights into account performance and opportunities for growth (Quarterly Business Review, Pipeline Review, etc.)
• Support ad-hoc reporting and sales analysis to assist management in decision-making.
• Ensure accurate documentation and sharing of internal and external reports with relevant teams

6. Key Competencies

• Customer-Focused Mindset
  Ability to understand client needs, build strong relationships, and provide solutions that maximize customer value.
• Communication Skills
  Strong verbal and written communication abilities in English, with proficiency in additional languages (e.g., Mandarin, Japanese, etc.) considered an advantage.
• Problem Solving
  Skilled at resolving customer issues efficiently, involving relevant internal departments when needed, while maintaining customer satisfaction.
• Collaboration
  Ability to work effectively in a team, coordinating with internal departments like QA, Sales Admin, Marketing, and Product Development to deliver exceptional service.
• Adaptability
  Ability to manage diverse tasks and adjust to changing customer needs and market dynamics.
• Analytical Thinking
  Competent in analyzing sales data and trends to inform strategies and improve customer outcomes.

Job Requirements

Requirements

1. Education

• Bachelor’s degree in Engineering / Business / Marketing, or any related field.

2. Experience

• 1-2 years of working experience in a sales role, preferably within a customer-focused environment.
• Prior experience in account management or sales support roles is an advantage.
• Ability to converse and write in Mandarin Chinese will have an added advantage

Skills