As long as you are working on that day, lunch is on us ! 

Staffs can claim their free lunch at the canteen ! 

Free Lunch

Happy and healthy employee is our main priority. 



Insurance & Outpatient

Annual Leave

Have a burning question on your mind? ask away ! 

Open Communication

HPMT Industries Sdn. Bhd.

HPMT Industries is a high precision solid carbide cutting tools manufacturer with over 30 years of experience and a global network of distributors in more than 35 countries including Europe and Asia.&nbsp;

Who We Are

HPMT Industries logo is inspired by the heart of the crude diamond. The Diamond is known as the world's hardest natural material and most valuable commodity, symbolizing prosperity and sustainability, which are the principles at the core of our philosophy.
Prosperity and sustainability can be achieved by offering high-quality products. The precision of all the angles and of the diamond are our inspiration to produce high-precision and high-performance machining tools.

Like the diamond requires cutting and polishing from different experts to be turned from rough to finished, we believe that we cannot achieve sustainability and prosperity alone.

Only working closely with all our partners in our eco-system, we can all build businesses as bright and as long lasting as diamonds.

Our Philosophy 

Role Summary
The Sales Support Executive plays a crucial role in supporting the Sales Operation Assistance Manager in overseeing sales operations while assisting the Sales Team (including AMs or RSMs) in managing customer requests, ensuring smooth order processing, and executing sales strategies. This role involves coordinating sales activities, monitoring promotions, preparing reports, and handling pricing or claim-related tasks to enhance sales efficiency and customer satisfaction. The ideal candidate is detail-oriented, proactive, and skilled in communication and analysis, with the ability to work cross-functionally to drive efficiency.
Key Responsibilities
<ol>
<li>Customer Support &amp; Operation</li>
</ol>
<ul>
<li>Assist the Sales Operation Assistance Manager in ensuring efficient sales operations and process improvements.</li>
<li>Work closely with AMs and RSMs to coordinate and provide operational support for customer sales activities, including enquiries, delivery, claims, and other related requests.</li>
<li>Coordinate with internal teams (e.g., Sales Admin, Quality, Marketing, and Logistics) to ensure smooth order processing, deliveries, and after-sales service.</li>
</ul>
2. Pricing &amp; Quotation Management
<ul>
<li>Prepare price proposals and quotations based on customer requirements.</li>
<li>Maintain pricing records and ensure alignment with sales strategy and approval guidelines.</li>
</ul>
3. Sales Strategy &amp; Promotion Management
<ul>
<li>Support the execution, tracking and monitoring of sales strategies and promotional campaigns, ensuring alignment with business objectives. </li>
<li>Gather and analyse sales data to identify trends, performance insights, and improvement areas. </li>
<li>Prepare reports on promotional impact and provide feedback to the sales team.</li>
<li>Coordinate across departments to ensure alignment with business objectives</li>
</ul>
4. Claims Management
<ul>
<li>Collaborate with the Quality Assurance (QA) and Sales Administration teams to manage and resolve customer claims, ensuring smooth and efficient processing.</li>
<li>Ensure that the claims management process meets both the company’s standards and the customer’s expectations.</li>
</ul>
5. Reporting &amp; Tools
<ul>
<li>Prepare and maintain detailed sales activity reports, providing insights into account performance and opportunities for growth (Quarterly Business Review, Pipeline Review, etc.)</li>
<li>Support ad-hoc reporting and sales analysis to assist management in decision-making.</li>
<li>Ensure accurate documentation and sharing of internal and external reports with relevant teams</li>
</ul>
6. Key Competencies
<ul>
<li>Customer-Focused Mindset Ability to understand client needs, build strong relationships, and provide solutions that maximize customer value.</li>
<li>Communication Skills Strong verbal and written communication abilities in English, with proficiency in additional languages (e.g., Mandarin, Japanese, etc.) considered an advantage.</li>
<li>Problem Solving Skilled at resolving customer issues efficiently, involving relevant internal departments when needed, while maintaining customer satisfaction.</li>
<li>Collaboration Ability to work effectively in a team, coordinating with internal departments like QA, Sales Admin, Marketing, and Product Development to deliver exceptional service.</li>
<li>Adaptability Ability to manage diverse tasks and adjust to changing customer needs and market dynamics.</li>
<li>Analytical Thinking Competent in analyzing sales data and trends to inform strategies and improve customer outcomes.</li>
</ul>

This job is a Sales Support Executive, where you&#x27;ll help the sales team manage customer requests and improve order processing. You might like this job because you enjoy problem-solving, teamwork, and making customers happy while analyzing data to boost sales.

Kerja ini adalah sebagai Sales Support Executive yang membantu memastikan operasi jualan berjalan lancar. Anda mungkin berminat dengan kerja ini kerana ia melibatkan interaksi dengan pelanggan serta penyelesaian masalah, dan memberi peluang untuk menganalisis data untuk meningkatkan strategi jualan.

Microsoft Office

Microsoft Outlook

Data Analysis

Role Summary
The Sales Support Executive plays a crucial role in supporting the Sales Operation Assistance Manager in overseeing sales operations while assisting the Sales Team (including AMs or RSMs) in managing customer requests, ensuring smooth order processing, and executing sales strategies. This role involves coordinating sales activities, monitoring promotions, preparing reports, and handling pricing or claim-related tasks to enhance sales efficiency and customer satisfaction. The idea...

Sales Support Executive

HPMT Industries Sdn. Bhd.

Marketing Support Executive

Silverlake Innovation Partners Sdn Bhd

Sales Admin Executive

Helipro Enterprise Sdn Bhd

Sales Admin

Weng Seng Engineering Corporation

Operations Executive

Blaupunkt Car Entertainment APAC

Executive (Commercial)

Hiredly X

Sales Support Admin Officer/Executive

De Perle Sdn Bhd

Sales Support Executive Assistant (Business development management training)

Unseen Matters

Sales Executive

E-Document Solution Sdn Bhd

Sales Executive

YHPL Marketing Sdn Bhd

Company Profile

HPMT Industries Sdn. Bhd.