Access a variety of flexible work arrangements to manage your work and life with greater ease.

Flexi-work arrangements

Enjoy banking privileges designed to support your life goals.

Banking

Our insurance plans can help you to ride out challenging times and unforeseen circumstances.

Insurance

We offer a wide variety of leave schemes to help you make time for people and events that matter to you.

Leave entitlement

Access a range of resources to stay fit and healthy as you build your life and career.

Health & wellness

United Overseas Bank (UOB)

<p><strong>We’re here to do Right By You. </strong></p>
<p>UOB is rated as one of the world's top banks, ranked 'Aa1' by Moody's Investors Service and 'AA-' by both S&amp;P Global and Fitch Ratings. With a global network of 500 branches and offices across 19 countries in Asia Pacific, Europe and North America.</p>
<p>In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices throughout the region.</p>
<p>We draw on our time-tested values in building a sustainable future of ASEAN. Our responsibility stems from our commitment to doing what is right by our customers, colleagues and communities.&nbsp;</p>
<p><em>Source: </em><a href="https://www.uobgroup.com/uobgroup/about/index.page" target="_self"><em>uobgroup.com</em></a></p>

Who We Are

<p><strong>Honourable</strong></p>
<p>We act prudently to fuel your success, maintaining the highest professional and moral standards. We do what is right for you through discipline, clarity, and courage.&nbsp;</p>
<p><strong>Enterprising</strong></p>
<p>We were built with an enterprising spirit, demonstrated through thought leadership, keen insight and a forward-looking mindset.&nbsp;</p>
<p><strong>United</strong></p>
<p>We work as a team to achieve individual and corporate goals with cooperation, mutual respect and loyalty.&nbsp;</p>
<p><strong>Committed</strong></p>
<p>We are committed to build a better tomorrow. We ensure that UOB is a trusted source of stability, security and strength.&nbsp;</p>
<p><em>Source: </em><a href="https://www.uobgroup.com/uobgroup/about/index.page" target="_self"><em>uobgroup.com</em></a></p>

Our Values

<p><span xml:lang="en-GB" lang="en-GB" itemprop="description" data-careersite-propertyid="description" class="rtltextaligneligible"> <span class="jobdescription"><div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>About UOB</b></h2> </div><div><p>United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.</p> <p>Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.</p> <p>UOB Innovation Hub 2 (InnoHub 2) is a newly set up technology centre located in Kuala Lumpur as part of UOB Group Technology and Operations to deliver&nbsp;innovative financial technology solutions that enable business growth and technology transformation.&nbsp;</p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>About the Department</b></h2> </div><div><p>The <b>Technology and Operations</b> function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches.</p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>Job Responsibilities</b></h2> </div><div><ul> <li>Provide application support to various business users. &nbsp;</li> <li>Attend to business queries and business requests promptly.</li> <li>Follow through the business requests to a proper closure</li> <li>Work on timely resolution for reported incidents so as to meet service level targets. Incidents include failures &amp; queries reported by business users and technical staff; event alerts automatically detected and reported by event monitoring tool</li> <li>Perform root cause analysis to identify permanent solution so as to prevent recurring incidents and to minimize the impact of incidents that cannot be prevented</li> <li>Ensure all incidents and problems are proactively managed – Prioritizing numerous issues of varying severity and escalate issues as appropriate to necessary teams and management&nbsp;</li> <li>Collaborate with the development team in identifying resolutions and transitioning of releases into production environment</li> <li>Adopt standard Incident and Problem Management workflow and processes, i.e timely ticket, defect and incidents loggings including proper change management processes and quality issue/impacts emails</li> <li>Participate in DR/BCM activities or infrastructure related upgrade</li> <li>Responsible of capacity management. &nbsp;To monitor &amp; analyse current performance and capacity data and forecast the capacity required by the applications ahead</li> <li>Aside from day-to-day support duties, there will be requirements to undertake other responsibilities &nbsp;such as management reporting &amp; other centrally driven project initiatives as needed</li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>Job Requirements</b></h2> </div><div><ul> <li>Bachelor’s degree of Computer Science or Engineering</li> <li>Minimum 5 years of experience working in IT industry with relevant experience in technology solution or support service delivery in the banking/financial industry</li> <li>Sound Understanding of ITIL, SDLC</li> <li>Good and assertive communicator in speaking &amp; writing</li> <li>Good analytic and problem-solving skills</li> <li>Able to work in a fast-paced, team-oriented environment and weekends or off business hours</li> <li>Experience in L2 or L3 production support</li> <li>Business knowledge background of either Core Banking or Cards</li> <li>Technology knowledge background of either Open System or AS400</li> <li>Willing to work on Shifts</li> </ul> <p>&nbsp;</p> <p>Good to Have:</p> <ul> <li>Knowledge on enterprise tools, i.e. MQ, Connect Direct, Control M etc</li> <li>Knowledge on monitoring, log analytics, automation tools, i.e. Geneos, Splunk, Ansible, Grafana, Elastic Search etc</li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>Be a part of UOB Family</b></h2> </div><div><p>UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.</p> <p>Apply now and make a difference.</p> </div></div></div> </span> </span></p>

This job is a Core &amp; Cards Support Team Lead at UOB, where you&#x27;ll solve tech problems and assist users daily. You might like this job because it combines leadership with technology in a fast-paced banking environment, helping drive innovation!

 About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Commi...

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United Overseas Bank (UOB)