Job Description

 Job Responsibilities

• Greet and welcome customers with a friendly and professional attitude.
• Present menus, explain menu items, and provide recommendations when needed.
• Take accurate food and beverage orders and relay them to the kitchen or bar promptly.
• Serve food and drinks efficiently while ensuring excellent customer service.
• Check on customers during their meal to ensure satisfaction and respond to any requests.
• Handle customer inquiries, feedback, and complaints professionally, escalating issues when necessary.
• Prepare and set up dining tables before service and clear tables after customers leave.
• Maintain cleanliness and hygiene standards in the dining area, service stations, and work areas.
• Process bills and handle cash, card, or digital payments accurately.
• Assist with opening and closing duties, including stock replenishment and basic cleaning tasks.
• Work closely with kitchen and service team members to ensure smooth daily operations.
• Follow company SOPs, food safety, and health regulations at all times.

Job Requirements

Job Requirements

• Minimum SPM or equivalent qualification.
• Fresh graduates and candidates without experience are encouraged to apply. Training will be provided.
• Previous experience as a waiter, waitress, or in customer service is an added advantage.
• Friendly, positive, and customer-oriented personality.
• Good communication and interpersonal skills.
• Able to work in a fast-paced environment and under pressure.
• Willing to work on weekends, public holidays, and shift rotations.
• Team player with a strong sense of responsibility and punctuality.
• Basic proficiency in English and Bahasa Malaysia. Ability to communicate in Mandarin and/or Cantonese is an added advantage.
• Physically fit and able to stand or walk for extended periods.

Preferred Skills

• Excellent customer service and hospitality mindset.
• Good time management and multitasking abilities.
• Attention to detail and accuracy.
• Problem-solving skills and ability to remain calm under pressure.
• Positive attitude with a willingness to learn.

Skills