UPPER HOUSE HOTELS SDN BHD

<ul>
<li>Perform all check-in and check-out tasks</li>
<li>Manage online and phone reservations</li>
<li>Ensure proper credit, check-in, check-out and cash handling</li>
<li>Register guests collecting necessary information (like contact details and exact dates of their stay)</li>
<li>Welcome guests upon their arrival and assign rooms</li>
<li>Provide information about our hotel, available rooms, rates and amenities</li>
<li>Respond to clients’ complaints in a timely and professional manner</li>
<li>Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs</li>
<li>Assist in Front office operation</li>
<li>Demonstrate a high level of customer service at all times</li>
<li>To greet all guests in warm and friendly manner</li>
<li>Response to any phone calls from guests in a polite manner</li>
</ul>
Benefits:
<ul>
<li>EPF &amp; SOCSO</li>
<li>Medical benefits</li>
<li>Training provided</li>
<li>Meal Allowance provided</li>
<li>Monthly Incentive provided</li>
<li></li>
<li></li>
</ul>

This job is about being the friendly face at a hotel’s front desk. You’ll help guests check in and out, handle reservations, and ensure rooms are ready. You might like this job because you enjoy meeting new people and providing great service!

Customer Service

Front Office

Hospitality





-Perform all check-in and check-out tasks


-Manage online and phone reservations


-Ensure proper credit, check-in, check-out and cash handling


-Register guests collecting necessary information (like contact details and exact dates of their stay)


-Welcome guests upon their arrival and assign rooms


-Provide information about our hotel, available rooms, rates and amenities


-Respond to clients’ complaints in a timely and professional manner


-Liaise with our houseke...

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UPPER HOUSE HOTELS SDN BHD