Job Description

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Ensure proper credit, check-in, check-out and cash handling
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Assist in Front office operation
• Demonstrate a high level of customer service at all times
• To greet all guests in warm and friendly manner
• Response to any phone calls from guests in a polite manner

Benefits:

• EPF & SOCSO
• Medical benefits
• Training provided
• Meal Allowance provided
• Monthly Incentive provided

Job Requirements

• Applicants must be willing to work on shift (include perform night audit works), weekends and public holidays
• Positive attitude, initiative, multitasking, non-calculative and work with minimal supervision
• Good command of spoken English is essential
• Ability to communicate in Mandarin will be an advantage
• Strong disciplines, commitments, and self-initiative
• Able to work independently and as a team
• Good communication and interpersonal skill
• Hardworking, committed and responsible
• Pleasant personality with a friendly approach
• Required to have own transport

Skills