We prepare commissions, bonuses, and increments for those high-performing employees. You will get the rewards if you achieve company targets!

Great Remuneration Package

We give portability and convenient office tools to help every employee work smoothly.

Apple MacBooks for Everyone

Yes! We may serve some delicious snacks during the high-tea time.

Free Snacks！

Coffee machines are provided in the office, you can make the preference of your coffee (free) anytime just like a cafe barista, isn't it fun?

Energy Booster

Our KL office is situated 1km from MidValley and near our Penang office you can find Zus Coffee, Family Mart and many more！

Good Foods Nearby

We value the growth of employees, so we support continuous learning in developing your skills and ability here! 

Unlimited Career Development Opportunities

Wealth Mastery Academy (WMA)

<p><strong>Wealth Mastery Academy (WMA)</strong> empowers individuals with practical financial education and skills not taught in schools. We provide hands-on, actionable training designed to help people create multiple income streams. Through a strong network of expert trainers and industry specialists, we bring the best market opportunities to our learners.</p>
<p><strong>Vision</strong><br>To be a global leader in wealth mastery education and opportunities.</p>
<p><strong>Mission</strong><br>To empower people to achieve lasting financial growth and a fulfilling lifestyle.</p>

About Us

<ul>
<li>Creative and young work environment</li>
<li>Freedom to learn and grow</li>
<li>We learn, do, teach for better personal growth</li>
<li>Fun &amp; Friendly Working Culture</li>
</ul>
<p><br><br></p>

Our Culture

<h4>1. <strong>Handling Customer Inquiries:</strong></h4>
<ul>
<li>Respond to customer inquiries via phone, email, or live chat.</li>
<li>Provide information about products, services, policies, and procedures.</li>
<li>Address customer questions, concerns, or issues promptly and professionally.</li>
<li>Help customers place orders, track shipments, and handle returns or exchanges.</li>
</ul>
<h4>2. <strong>Problem Resolution:</strong></h4>
<ul>
<li>Assist in resolving customer complaints or issues, ensuring a positive experience.</li>
<li>Escalate unresolved issues to senior customer service representatives or managers.</li>
<li>Document customer interactions and feedback for future reference.</li>
</ul>
<h4>3. <strong>Data Entry and Documentation:</strong></h4>
<ul>
<li>Accurately record customer interactions and any actions taken in the company’s CRM (Customer Relationship Management) system.</li>
<li>Update customer records and ensure that all interactions are logged with relevant details.</li>
<li>Maintain accurate and up-to-date customer profiles to help with future interactions.</li>
</ul>
<h4>4. <strong>Customer Support via Social Media:</strong></h4>
<ul>
<li>Assist in responding to customer messages or comments on company social media platforms (e.g., Facebook, Instagram, Twitter).</li>
<li>Engage with customers in a friendly, professional manner, upholding the brand’s voice and values.</li>
<li>Help manage online reviews and feedback on third-party review sites or forums.</li>
</ul>
<h4>5. <strong>Order Processing and Support:</strong></h4>
<ul>
<li>Help customers with order status inquiries, cancellations, or modifications.</li>
<li>Assist in processing returns, exchanges, or refunds based on company policies.</li>
<li>Ensure that customers receive accurate and timely information regarding their purchases.</li>
</ul>
<h4>6. <strong>Supporting Customer Success:</strong></h4>
<ul>
<li>Work alongside the customer success or support team to ensure customers’ long-term satisfaction.</li>
<li>Assist with onboarding new customers and guide them through product usage.</li>
<li>Proactively follow up with customers to ensure satisfaction after their inquiries are resolved.</li>
</ul>
<h4>7. <strong>Collaboration and Teamwork:</strong></h4>
<ul>
<li>Work closely with other departments (e.g., sales, marketing, technical support) to ensure customers are provided with the best service.</li>
<li>Participate in training and team meetings to stay updated on new products, policies, or customer service protocols.</li>
</ul>
<h4>8. <strong>Customer Feedback and Insights:</strong></h4>
<ul>
<li>Collect feedback from customers about their experiences and suggest improvements to senior staff.</li>
<li>Help track customer satisfaction metrics (e.g., NPS, CSAT) and assist with reporting and analysis.</li>
<li>Provide insights based on customer feedback to help improve processes or product offerings.</li>
</ul>

This job is a Customer Service Internship where you&#x27;ll handle inquiries, resolve issues, assist with social media support, and collaborate with various teams. You might like this job because it offers a diverse range of tasks to enhance your customer service skills.

Marketing

Digital Marketing

1. Handling Customer Inquiries:



-Respond to customer inquiries via phone, email, or live chat.


-Provide information about products, services, policies, and procedures.


-Address customer questions, concerns, or issues promptly and professionally.


-Help customers place orders, track shipments, and handle returns or exchanges.

2. Problem Resolution:



-Assist in resolving customer complaints or issues, ensuring a positive experience.


-Escalate unresolved issues to senior...

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Company Profile

Wealth Mastery Academy (WMA)