Job Description

Position Responsibilities:

1. Plan and schedule outlet audit in meeting company requirement, execute improvement plan for effective and efficient outlet audit program.
2. Conduct internal audits to outlets to ensure compliance with food safety, hygiene practices, product quality and regulatory requirements in accordance with the established standards as per planned schedule. 
3. Review, verify and follow up on the corrective actions by the relevant stakeholders are effectively implemented in a timely manner. 
4. Effectively communicate the best practices, food safety protocols, and quality standards to retail outlet teams to ensure consistent implementation and awareness.
5. Monitor and analyze on the outlet audit performance, identify on the gap analysis, and implement continuous improvement initiatives to enhance overall quality and compliance.
6. Maintain the relevant documentation, update and revise when required.
7. Lead and guide team members to ensure the successful achievement of assigned project deliverables, fostering collaboration and maintaining high standards throughout the process.
8. Perform and collaborate with any relatable stakeholders in other special project/ task assigned by superior/ management.
9. Support the development of QA program improvements. Lead projects to develop or improve systems, standards, processes, and/or procedures.
10. Support in executing Supplier Quality Management program, evaluate current supplier base and identify opportunities for improvement.
11. Manage, coordinate and analyze product incidents by root cause analysis and facilitating incident resolution.
12. Supports in the establishment and maintenance of HACCP system and practice compliance and ensures that all necessary corrective actions are identified and resolved

Job Requirements

Qualifications & Experiences

• Bachelor’s Degree in Food Science and Technology, Engineering or other related disciplines.
•  Formal background or training in technical areas relevant to product safety standards (HACCP / GFSI) 
•  At least 5 years of working experience in quality control and quality assurance management in F&B chain industry restaurant. 
• Fluent in English and Malay (spoken and written); proficiency in additional languages is an added advantage.
• Knowledge of food safety standards, quality assurance terminology, implementations, methods and tools.
• Technical knowledge and hands on experience in handling certification audit such as HACCP is preferred. 
• Able to articulate new information quickly and react positively to new and challenging opportunities.
• Able to communicate effectively with team members, internal colleagues, operational peers and suppliers.
• Attention to details and accuracy, meticulous with good problem-solving skills.
• Confident, proactive, able to work under pressure and meet tight timelines.
• Possess own transport and wiling to travel. 

a Necessity, not a Luxury

Skills