Job Description

The Business and Customer Development Executive will be responsible for generating leads, identifying new business opportunities, managing client relationships, and driving sales across the group of companies of our interior furnishing products (wallpapers, carpet tiles, rugs, décor pieces) and end-to-end interior solutions (design, build, and renovation projects). This role combines and balance of sales acumen, consultative selling with project-based business development, requiring both product knowledge and basic understanding of interior design principles.

Key Responsibilities 

• Identify and pursue new business opportunities in both B2C (homeowners) and B2B (offices, developers, designers) segments.
• Promote and sell interior furnishing products and turnkey renovation services.
• To cross / up-sell products meeting interior furnishing needs.
• Conduct client meetings, site visits, and presentations to understand requirements and offer suitable solutions.
• Achieve or exceed monthly and quarterly sales targets.
• Maintain a pipeline of qualified leads through networking, referrals, and digital channels.
• Converting inquiries into confirmed projects or product sales.
• Build, nurture and maintain strong, short / long-term client relationship. 
• Follow-up on quotation confirmation, proposals, on-hand projects, payment terms.
• Ensure customer satisfaction through proactive communication and after-sales support. 
• Stay up to date with design trends, materials and product specifications.
• Understand market landscape, competitor offerings and market pricing. 
• Feedback and sharing to management team on market trends and customer preferences. 
• Collaborate with design, project and business development team, ensuring customers’ requirements are met in a timely manner. 
• Prepare and submit weekly sales reports.
• Weekly updates on project progress.
• Maintain accurate records of inquiries, quotations, payment, customer interaction in working platform (Odoo)

Job Requirements

Hard Skills (Technical Skills)

• At least 2–3 years of experience in sales, business development, client relationship management, or a related domain (ideally within interior, furnishings, construction, renovation, or B2B sectors) 
• Demonstrated success in generating leads, prospecting, and transforming leads into sales opportunities 
• Strong understanding of sales methodologies, pipeline oversight, and sales analytics 
• Experience working with B2B customers, corporate entities, designers, contractors, developers, or project-oriented clients 
• Fundamental knowledge of interior design principles, spatial arrangement, materials, finishes, and furnishing options 
• Capability to create sales proposals, quotes, presentations, and engage in commercial negotiations 
• Proficient in CRM software, Microsoft Office Suite (Excel, PowerPoint, Word), and digital sales applications 
• Skillful in conducting market research, analyzing competitors, and discovering new business opportunities 
• Basic project coordination abilities to collaborate with design, procurement, installation, and operational teams 
• Capability to comprehend client needs and convert them into appropriate interior solutions 
• Must possess personal transportation and be willing to travel for client meetings/site inspections (if necessary) 

Soft Skills (Behavioural Skills)

• Strong communication and interpersonal abilities to foster relationships with clients 
• Excellent consultative selling abilities – adept at identifying customer needs and proposing solutions 
• Strong negotiation and persuasion skills 
• Client-centric approach with a commitment to providing exceptional customer experiences 
• Proactive, self-sufficient, and results-driven with a strong sense of ownership 
• Solid problem-solving abilities and capacity to address client issues professionally 
• Effective presentation skills and confidence in engaging with decision-makers 
• Adept at managing multiple clients, projects, and priorities concurrently 
• Collaborative approach and strong teamwork skills with internal departments 
• Flexible and eager to learn new products, trends, and market demands 
• Positive mindset with the resilience needed to meet sales goals 

Skills