Employees have access to claim for prescription glasses and contact lenses.

Optical coverage

Employees have access to employee assistance on challenges related to work, family, relationships and finances.

Employee assistance program

Employees can enjoy the benefits of comprehensive health screening at any clinic of their choice.

Health screening program

Our bonus programs reward our people for their achievements and their contributions to our business.

Bonuses

Our recognition program involves both monetary and non-monetary awards which can be endorsed by fellow colleagues.

Recognition awards

Our leadership equity grants are awarded to recognize exceptional performance or a significant career milestone.

Performance equity

Accenture Malaysia

Reinvent what your business could be
Our wide range of capabilities, ecosystem partnerships and unmatched industry expertise can help your business become the next best version of itself.
Accenture can drive a "One Ecosystem" approach via collaboration across multiple organizations with common objectives and driving completely new sources of value.
We help our clients advance their environmental, social and governance goals by connecting sustainability to their transformations; operate our business with a strong commitment to the environment, ethics and human rights; and work to create value in communities around the world.
Source: <a href="https://www.accenture.com/my-en/about/company-index" target="_self">accenture.com</a>

Who We Are

360° value is at the heart of our business.&nbsp;
Financial
Meeting financial expectations and outcomes for resilience and growth.
Experience
Creating better experiences for people using technology, data, creativity and innovation.&nbsp;
Sustainability
Embedding environmental and social responsibility from the beginning.
Talent
Attracting talent, upskilling people and unlocking potential for a resilient workforce.
Inclusion &amp; Diversity
Accelerating equality to unleash innovation and drive business results.&nbsp;
Custom
Personalizing value with a custom dimension to measure client-specific priorities. We use these same six dimensions to measure ourselves, and Accenture's Custom dimension is always Client.
Source: <a href="https://www.accenture.com/my-en/about/company-index" target="_self">accenture.com</a>

Our Values

Practice Overview:&nbsp; Global Network SONG functional team is aligned to the Strategy &amp; Consulting &gt; Global Network division of Accenture and works with clients across its marketing, commerce, sales, and services department. The team provides transformation services across three key offerings:&nbsp;Marketing Transformation, Commerce &amp; Sales and Services. These services help our clients become living businesses by optimizing strategies towards reducing cost to serve, improving revenue per customer, and enhancing customer experiences.The team is comprised of individuals who have an in-depth understanding of marketing, sales and services functions and experience across various industries like Communications, High Tech, Banking, Insurance, Energy, Utilities and Retail.&nbsp;We are looking for passionate and driven individuals who will help define sales, marketing and services strategies, design and implement loyalty solutions and create better customer engagements and experiences. Individuals must have good communication skills, knowledge in relevant technologies, innovative thinking, and commitment to quality.&nbsp;Key Responsibilities:<ul><li>Responsible for designing, developing, and implementing contact center transformations on platforms led solutions across Cloud Contact Center transformation.</li><li>Manage proposals in response to client requests / RFPs across multiple market units to ensure a continuous pipeline of opportunities / projects.</li><li>Market Unit Development: Connect and work with market unit leads to identify and understand the demand in the market in terms of both skill and scale required.</li><li>Project Delivery: Engage with the client and implementation team for conducting design sessions, requirement gathering and grooming, give regular working demos to all stakeholders, solution design and implementation activities.</li><li>Provide best practices guidance and implement approach based on industry or process benchmarks.</li><li>Develop innovative, fact-based, and achievable strategies and operating models after evaluation of multiple strategic options.</li></ul><ul><li>Lead practice-specific initiatives including creating points of view, creating reusable assets in contact center space, performing analysis on industry research and market trends, and bringing in innovative solutions, etc.</li></ul>Bring your best skills forward to excel at the role:<ul><li>Seasoned techno-functional professional with significant experience working on a large-scale business / operational transformation project.</li><li>Good understanding of contact center technology landscape.</li><li>An understanding of AWS Cloud platform and services with Solution architect skills.</li><li>Deep expertise on Amazon Connect product features and contact center related AWS services like Lex, Pinpoint, Transcribe, Comprehend etc</li><li>Deep functional and technical understanding of APIs and related integration experience</li><li>Functional and technical understanding of building API-based integrations with Salesforce, Service Now and Bot platforms</li><li>Ability to understand customer challenges and requirements, ability to address these challenges/requirements in a differentiated manner.</li><li>Ability to help the team to implement the solution, sell, deliver cloud contact center solutions to clients.</li><li>Excellent communications skills</li><li>Strong program management / people management skills</li></ul>

This job is for an AWS Connect Analyst at Accenture. You&#x27;ll design and implement contact center transformations on cloud platforms, work with clients on projects, and lead practice-specific initiatives. You might like this job because it offers the opportunity to work with cutting-edge AWS technology and make a real impact on customer experiences.

Practice Overview: 
Global Network SONG functional team is aligned to the Strategy and Consulting &gt; Global Network division of Accenture and works with clients across its marketing, commerce, sales, and services department. The team provides transformation services across three key offerings: Marketing Transformation, Commerce and Sales and Services. These services help our clients become living businesses by optimizing strategies towards reducing cost to serve, improving revenue per cust...

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