Employees have access to claim for prescription glasses and contact lenses.

Optical coverage

Employees have access to employee assistance on challenges related to work, family, relationships and finances.

Employee assistance program

Employees can enjoy the benefits of comprehensive health screening at any clinic of their choice.

Health screening program

Our bonus programs reward our people for their achievements and their contributions to our business.

Bonuses

Our recognition program involves both monetary and non-monetary awards which can be endorsed by fellow colleagues.

Recognition awards

Our leadership equity grants are awarded to recognize exceptional performance or a significant career milestone.

Performance equity

Accenture Malaysia

Reinvent what your business could be
Our wide range of capabilities, ecosystem partnerships and unmatched industry expertise can help your business become the next best version of itself.
Accenture can drive a "One Ecosystem" approach via collaboration across multiple organizations with common objectives and driving completely new sources of value.
We help our clients advance their environmental, social and governance goals by connecting sustainability to their transformations; operate our business with a strong commitment to the environment, ethics and human rights; and work to create value in communities around the world.
Source: <a href="https://www.accenture.com/my-en/about/company-index" target="_self">accenture.com</a>

Who We Are

360° value is at the heart of our business.&nbsp;
Financial
Meeting financial expectations and outcomes for resilience and growth.
Experience
Creating better experiences for people using technology, data, creativity and innovation.&nbsp;
Sustainability
Embedding environmental and social responsibility from the beginning.
Talent
Attracting talent, upskilling people and unlocking potential for a resilient workforce.
Inclusion &amp; Diversity
Accelerating equality to unleash innovation and drive business results.&nbsp;
Custom
Personalizing value with a custom dimension to measure client-specific priorities. We use these same six dimensions to measure ourselves, and Accenture's Custom dimension is always Client.
Source: <a href="https://www.accenture.com/my-en/about/company-index" target="_self">accenture.com</a>

Our Values

Summary: The Escalations Management specialist is responsible for ensuring customer support excellence by taking end-to-end ownership of escalated issues. This role requires a detail-oriented and quick-thinking individual who can make decisions under pressure and serve as the central point of escalation and coordination.Key Responsibilities:<ul><li>Escalation Handling: Act as the primary point of contact for escalated issues, ensuring timely and effective end to end resolution or proper hand off, if necessary. Perform root cause analysis of escalated cases, if necessary.</li><li>Perform/handle outbound or inbound customer and/or client communications.</li><li>Update applicable Program Database accurately.</li><li>Collaborate with various teams maintaining the focus on deescalate initiatives ensuring service on time delivery. Always provide seamless coordination and resolution of escalated cases.</li><li>Provide clear, focused and consistent communication in a positive and patient manner to all parties involved.</li><li>Provide timely updates to internal/external stakeholders on all proactive measures taken towards resolution of each case, showing full ownership.</li><li>Customer Support Excellence: Maintain high standards of customer service, ensuring a positive experience for all stakeholders.</li><li>Conduct thorough investigations to identify the root causes of issues and suggest corrective actions to the respective team managers.</li><li>Proactive Approach: Based on expertise and case/process observations, anticipate potential issues and take proactive measures to prevent escalations.</li></ul>

This job is for an Escalations Management Specialist focusing on the Mandarin market. You might like this job because it involves solving customer issues directly and requires quick thinking. You&#x27;ll coordinate with teams to ensure smooth resolutions and improve service quality!

Kerja ini adalah untuk seorang pakar pengurusan eskalasi yang fokus pada pasaran Mandarin. Anda mungkin berminat dengan kerja ini kerana anda akan berperanan mengatasi masalah pelanggan secara menyeluruh, memastikan komunikasi yang lancar, dan memberikan pengalaman yang positif kepada semua pihak terlibat.

Summary:
The Escalations Management specialist is responsible for ensuring customer support excellence by taking end-to-end ownership of escalated issues. This role requires a detail-oriented and quick-thinking individual who can make decisions under pressure and serve as the central point of escalation and coordination.Key Responsibilities:

-Escalation Handling: Act as the primary point of contact for escalated issues, ensuring timely and effective end to end resolution or proper hand of...

Escalations Management specialist (Mandarin market)

Accenture Malaysia

Client Success Specialist - Mandarin Speaker (KL / Pen / JB)

Agensi Pekerjaan Right Recruit

Customer Service Specialist (Mandarin Speaker)

TDCX

Senior Customer Service - Mandarin Speaker

ENVO BPO SERVICES SDN BHD

Customer Service Representative (Mandarin Speaker only)

Best Momentum sdn bhd

Senior Customer Service - Cantonese Speaker

ENVO BPO SERVICES SDN BHD

Events & Marketing Executive (Mandarin Speaker)

Des Prix Infinitus Media PLT

Sales and Business Development Executive (Mandarin Speaking)

Wealth Mastery Academy (WMA)

Customer Service Associate (Relocation)

AGENSI PEKERJAAN STAR GLOBAL SDN BHD

Business Support Executive (Customer Care) | Mandarin Speaker

CADVision Systems Sdn Bhd

Company Profile

Accenture Malaysia