Job Description

 Key Responsibilities:

• Manage customer enquiries in a professional, accurate, and timely manner across multiple communication channels.
• Engage with both potential and existing customers to promote services and enhance customer retention.
• Monitor customer activity levels, gather feedback, and provide insights to improve engagement strategies and overall customer experience.
• Maintain accurate records of customer interactions and ensure high levels of customer satisfaction are consistently achieved.
• Identify recurring customer issues and propose process improvements to enhance overall efficiency.
• Support onboarding of new customers by providing guidance on products, services, or platforms.
• Ensure compliance with company policies, procedures, and service standards in all customer interactions.

Job Requirements

 Qualifications & Requirements:

• Strong communication skills in both Mandarin and English due to targetted market audiences.
• A proactive problem solver with the ability to work independently while contributing as part of a team.
• Proven ability to multitask, prioritize responsibilities, and manage time effectively in a fast-paced environment.
• Comfortable interacting with diverse customer groups and building ongoing relationships.
• Candidates will be required to relocate to the company’s headquarters upon confirmation of employment. 

Preferred Attributes:

• Customer-focused mindset with strong interpersonal skills.
• Detail-oriented with good organizational capabilities.
• Adaptable and able to handle challenging situations professionally.
• Sales-driven mindset and relevant experience will be considered a strong advantage.

Skills