Job Description

Customer Service Specialist (Mandarin Speaker only)

Duties & Responsibilities:

❖ Customer interaction: Interacting with customers via various channels (chat, Jira ticket and email) to

address inquiries, provide information and offer assistance in a friendly and professional manner.

❖ Issue resolution: Resolving customer concerns, problems, and complaints by actively understanding,

analyzing situations and providing suitable solutions.

❖ Product knowledge: Developing a deep understanding of the company’s products or services to

effectively assist customers with their queries and needs.

❖ Problem solving: Employing critical thinking and resourcefulness to troubleshoot and find solutions

to customer challenges.

❖ Communication: Communicating effectively and empathetically with customers to ensure clear

understanding and build rapport.

❖ Time management: Efficiently managing multiple customer inquiries and tasks to meet service level

agreements and standard operating procedures.

❖ Customer satisfaction: Striving to exceed customer expectations and contribute to overall customer

satisfaction.

❖ Continuous learning: Staying updated on product knowledge and customer service best practices.

❖ Cultural sensitivity: Adapting communication style and approach to accommodate diverse customer

backgrounds and needs.

❖ Team collaboration: Collaborating with colleagues, supervisors and other departments to address

customer concerns and improve service quality.

Job Requirements

Job Requirements:

✓ Ability to communicate (verbal & written) in BOTH English and Mandarin.

✓ Applicants must be willing to perform 24 hours shift work, able to work on public holidays and

weekends (on rotation basis).

✓ Fresh graduates are encourage to apply. On the job training will be provided.

✓ Preferably Junior Executives specializing in Call Center, Helpdesk support or equivalent.

✓ Good in stress tolerance and able to learn independently.

✓ Preferably candidate can multi-tasking and eager to learn.

Skills