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Best Momentum sdn bhd

We offer the full spectrum of IT services to help your organization work better. We can combine any of our IT products and services to create a package that’s tailored to your business. This removes the complexity and unnecessary cost of getting you where you want to be – whatever your starting point.

What We Do

Create, Distribute and Scale.
We create products for the world, deliver them to every market and empower SMEs and innovations to rise on the global stage.

Group Mission

Customer Service Specialist (Mandarin Speaker only)

Duties &amp; Responsibilities:
❖ Customer interaction: Interacting with customers via various channels (chat, Jira ticket and email) to
address inquiries, provide information and offer assistance in a friendly and professional manner.
❖ Issue resolution: Resolving customer concerns, problems, and complaints by actively understanding,
analyzing situations and providing suitable solutions.
❖ Product knowledge: Developing a deep understanding of the company’s products or services to
effectively assist customers with their queries and needs.
❖ Problem solving: Employing critical thinking and resourcefulness to troubleshoot and find solutions
to customer challenges.
❖ Communication: Communicating effectively and empathetically with customers to ensure clear
understanding and build rapport.
❖ Time management: Efficiently managing multiple customer inquiries and tasks to meet service level
agreements and standard operating procedures.
❖ Customer satisfaction: Striving to exceed customer expectations and contribute to overall customer
satisfaction.
❖ Continuous learning: Staying updated on product knowledge and customer service best practices.
❖ Cultural sensitivity: Adapting communication style and approach to accommodate diverse customer
backgrounds and needs.
❖ Team collaboration: Collaborating with colleagues, supervisors and other departments to address
customer concerns and improve service quality.

This job is a Customer Service Representative for Mandarin speakers. You might like this job because you’ll help people by solving their problems, sharing product knowledge, and building connections—all while working in a friendly team!

Kerja ini adalah sebagai Wakil Perkhidmatan Pelanggan yang berbahasa Mandarin. Anda mungkin berminat dengan kerja ini kerana anda akan membantu pelanggan melalui chat, email, dan tiket, menyelesaikan masalah mereka dengan komunikasi empatik. Selain itu, anda akan belajar tentang produk syarikat dan bekerjasama dalam pasukan untuk meningkatkan kualiti perkhidmatan.

Mandarin Chinese

Communication

Microsoft Office

Customer Service Specialist (Mandarin Speaker only)

Duties and Responsibilities:
❖ Customer interaction: Interacting with customers via various channels (chat, Jira ticket and email) to
address inquiries, provide information and offer assistance in a friendly and professional manner.
❖ Issue resolution: Resolving customer concerns, problems, and complaints by actively understanding,
analyzing situations and providing suitable solutions.
❖ Product knowledge: Developing a deep understanding of...

Customer Service Representative (Mandarin Speaker only)

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Best Momentum sdn bhd