Employees have access to claim for prescription glasses and contact lenses.

Optical coverage

Employees have access to employee assistance on challenges related to work, family, relationships and finances.

Employee assistance program

Employees can enjoy the benefits of comprehensive health screening at any clinic of their choice.

Health screening program

Our bonus programs reward our people for their achievements and their contributions to our business.

Bonuses

Our recognition program involves both monetary and non-monetary awards which can be endorsed by fellow colleagues.

Recognition awards

Our leadership equity grants are awarded to recognize exceptional performance or a significant career milestone.

Performance equity

Accenture Malaysia

Reinvent what your business could be
Our wide range of capabilities, ecosystem partnerships and unmatched industry expertise can help your business become the next best version of itself.
Accenture can drive a "One Ecosystem" approach via collaboration across multiple organizations with common objectives and driving completely new sources of value.
We help our clients advance their environmental, social and governance goals by connecting sustainability to their transformations; operate our business with a strong commitment to the environment, ethics and human rights; and work to create value in communities around the world.
Source: <a href="https://www.accenture.com/my-en/about/company-index" target="_self">accenture.com</a>

Who We Are

360° value is at the heart of our business.&nbsp;
Financial
Meeting financial expectations and outcomes for resilience and growth.
Experience
Creating better experiences for people using technology, data, creativity and innovation.&nbsp;
Sustainability
Embedding environmental and social responsibility from the beginning.
Talent
Attracting talent, upskilling people and unlocking potential for a resilient workforce.
Inclusion &amp; Diversity
Accelerating equality to unleash innovation and drive business results.&nbsp;
Custom
Personalizing value with a custom dimension to measure client-specific priorities. We use these same six dimensions to measure ourselves, and Accenture's Custom dimension is always Client.
Source: <a href="https://www.accenture.com/my-en/about/company-index" target="_self">accenture.com</a>

Our Values

<div>Summary:&nbsp;The operations team lead supports the general operation of a program’s functioning. He/She is responsible for general supervision and performance of a designated team, and aids the management of the client relationship. He/She also determines daily workload requirements and distribution, performs daily database maintenance and troubleshooting, supports logistics service representatives to achieve process adherence, productivity and quality goals through training and mentoring. Additionally, to provide proactive communication both to and from Clients and OnProcess Management.<div><div>Responsibilities:&nbsp;<ul><li>Demonstrate&nbsp;and&nbsp;adhere&nbsp;to&nbsp;company’s&nbsp;values.&nbsp;</li><li>Support&nbsp;their&nbsp;colleagues&nbsp;and&nbsp;is&nbsp;cooperative&nbsp;with&nbsp;the&nbsp;client.&nbsp;</li><li>Assist&nbsp;in&nbsp;tracking&nbsp;and&nbsp;controlling&nbsp;the&nbsp;key&nbsp;performance&nbsp;standards.&nbsp;Provides&nbsp;feedback&nbsp;to&nbsp;agents&nbsp;through&nbsp;monthly&nbsp;meetings&nbsp;to&nbsp;effectively&nbsp;improve&nbsp;their&nbsp;knowledge,&nbsp;skills,&nbsp;attitudes&nbsp;and&nbsp;overall&nbsp;presentation.&nbsp;</li><li>Track&nbsp;and&nbsp;monitor&nbsp;the&nbsp;agents’work,&nbsp;namely&nbsp;the&nbsp;fulfillment&nbsp;of&nbsp;company&nbsp;and&nbsp;client&nbsp;requirements, in&nbsp;order&nbsp;to&nbsp;maximize&nbsp;the&nbsp;achievement&nbsp;of&nbsp;daily&nbsp;goals.&nbsp;</li><li>Distribute&nbsp;the&nbsp;daily&nbsp;work&nbsp;of&nbsp;the team.&nbsp;</li><li>Escalate&nbsp;database&nbsp;issues.&nbsp;</li><li>Responsible&nbsp;for&nbsp;reporting&nbsp;on&nbsp;various&nbsp;activities:&nbsp;create&nbsp;and&nbsp;analyze&nbsp;Tier&nbsp;I &amp;&nbsp;Tier&nbsp;II&nbsp;client&nbsp;reports&nbsp;(eg&nbsp;escalation&nbsp;files,&nbsp;logistic&nbsp;requests).&nbsp;</li><li>Communicate&nbsp;with&nbsp;both&nbsp;internal&nbsp;and&nbsp;external&nbsp;clients.&nbsp;</li><li>Act&nbsp;as&nbsp;a first&nbsp;point&nbsp;of&nbsp;contact&nbsp;for&nbsp;escalation&nbsp;from&nbsp;customers.&nbsp;</li><li>Escalate&nbsp;specific&nbsp;issues&nbsp;to&nbsp;the&nbsp;appropriate&nbsp;level&nbsp;of&nbsp;management.&nbsp;</li><li>Facilitate&nbsp;team&nbsp;communications.&nbsp;</li><li>Consistently&nbsp;implement&nbsp;and&nbsp;exceed&nbsp;the&nbsp;company's&nbsp;key&nbsp;performance&nbsp;indicators&nbsp;and&nbsp;quality&nbsp;standards.&nbsp;</li></ul></div></div><div><div></div></div></div><div>&nbsp;</div>

This job is leading a logistics team to ensure smooth operations and client satisfaction. You might like this job because you’ll train others, solve problems, and help everyone meet their goals while communicating effectively with clients.

Kerja ini adalah untuk memimpin pasukan operasi logistik, memastikan semuanya berjalan lancar. Anda mungkin berminat dengan kerja ini kerana anda akan memainkan peranan penting dalam menyokong rakan sekerja dan membina hubungan baik dengan pelanggan.

Summary:_The operations team lead supports the general operation of a program’s functioning. He/She is responsible for general supervision and performance of a designated team, and aids the management of the client relationship. He/She also determines daily workload requirements and distribution, performs daily database maintenance and troubleshooting, supports logistics service representatives to achieve process adherence, productivity and quality goals through training and mentoring. Additi...

Logistics Operations Team Lead

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Accenture Malaysia