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This job is leading a logistics team to ensure smooth operations and client satisfaction. You might like this job because you’ll train others, solve problems, and help everyone meet their goals while communicating effectively with clients.
Undisclosed
Full-Time
few days ago
Job Description
Summary:
The operations team lead supports the general operation of a program’s functioning. He/She is responsible for general supervision and performance of a designated team, and aids the management of the client relationship. He/She also determines daily workload requirements and distribution, performs daily database maintenance and troubleshooting, supports logistics service representatives to achieve process adherence, productivity and quality goals through training and mentoring. Additionally, to provide proactive communication both to and from Clients and OnProcess Management.
Responsibilities:
Demonstrate and adhere to company’s values.
Support their colleagues and is cooperative with the client.
Assist in tracking and controlling the key performance standards. Provides feedback to agents through monthly meetings to effectively improve their knowledge, skills, attitudes and overall presentation.
Track and monitor the agents’work, namely the fulfillment of company and client requirements, in order to maximize the achievement of daily goals.
Distribute the daily work of the team.
Escalate database issues.
Responsible for reporting on various activities: create and analyze Tier I & Tier II client reports (eg escalation files, logistic requests).
Communicate with both internal and external clients.
Act as a first point of contact for escalation from customers.
Escalate specific issues to the appropriate level of management.
Facilitate team communications.
Consistently implement and exceed the company's key performance indicators and quality standards.
Job Requirements
Company Benefits
Optical coverage
Employees have access to claim for prescription glasses and contact lenses.
Employee assistance program
Employees have access to employee assistance on challenges related to work, family, relationships and finances.
Health screening program
Employees can enjoy the benefits of comprehensive health screening at any clinic of their choice.
Bonuses
Our bonus programs reward our people for their achievements and their contributions to our business.
Recognition awards
Our recognition program involves both monetary and non-monetary awards which can be endorsed by fellow colleagues.
Performance equity
Our leadership equity grants are awarded to recognize exceptional performance or a significant career milestone.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
0 - 10 Years of Experience
Company Profile
