Job Description

About Accenture

Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

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Job Title: Senior BE Developer (L3 Support)
Domain: Digital Banking
Sub-Domain: L3 Support
Experience Level: Senior (L3: 6-9 Years)
Location: Kuala Lumpur

Job Summary:
We are seeking a Senior Backend Developer to provide Level 3 (L3) support for Digital Banking applications and services. The ideal candidate will possess strong backend development expertise in Java-based technologies, experience in production support environments, and the ability to troubleshoot, enhance, and maintain mission-critical banking systems. The role requires close collaboration with application support teams, business stakeholders, and infrastructure teams to ensure system stability, performance, and timely issue resolution.

Key Responsibilities:

• Provide L3 production support for Digital Banking applications and backend services.
• Analyze, troubleshoot, and resolve complex production incidents and system issues.
• Develop, maintain, and enhance backend services using Java, Spring, and Spring Boot frameworks.
• Perform root cause analysis (RCA) and implement preventive solutions for recurring issues.
• Support application deployment, patching, and release activities across multiple environments.
• Collaborate with cross-functional teams including infrastructure, database, middleware, and business support teams.
• Optimize application performance and database queries in Oracle environments.
• Prepare technical documentation, incident reports, and management updates.
• Participate in on-call support and critical issue escalation handling when required.
• Ensure adherence to security, compliance, and operational standards within banking systems.

Job Requirements