Job Description

Job Description: ​

• Configures monitoring/alerting/Dashboards/reporting for related application performance monitoring using Dynatrace APM Monitoring tool

• Analyzing application performance issues by performing root cause analysis within Dynatrace

• Makes technical recommendations on monitoring improvements (by creates Technical PoCs to demonstrate performance improvements), and partner with Engineering team on new standards for logs, business events, and tags

• Building out of new Dynatrace monitoring solutions, including the testing and implementation of new features and metrics

• Frontend application performance monitoring of RUM applications as well as creating and monitoring Synthetic transactions

• Performing assessment analysis to identify scope of problems and escalate recurring issues to management

• Train application teams on using Dynatrace for root cause analysis to resolve issues as well as provide guidance to address their needs

• Maintaining proficiency in application and product expertise.

• Keeping abreast of the new Dynatrace features and how that impacts licensing and monitoring opportunities

• Demonstrating ability to communicate effectively with all levels, including customers, technical personnel and management.

• Thoroughly document processes and standard operating procedures

Job Requirements

Job Qualifications: ​

• Bachelor's degree in computer science or a related discipline, or equivalent work experience is required.

• 2-3 years of experience in APM tools such as Dynatrace

• Expertise in Python/Shell scripting/automation

• Expertise in application instrumentation and monitoring

• Working knowledge of infrastructure components. (E.g. routers, load balancers , cloud products , container systems , compute, storage and networks)

• Collaborate with development and support teams to resolve performance related issues

• Able to function rationally and methodically in a high productivity environment.

• Proven understanding of web technologies and distributed application architecture is required

• Proven understanding of full life cycle software development methodologies is required

Preferred Skills:

• Must have Experience with APM tools such as Dynatrace

• Must have Excellent debugging and trouble shooting skills

• Strong communication skills

• Good to have Knowledge on Log analysis tools like Splunk / ELK / etc.

• Should have Knowledge on Windows Server 2008-2019 OS, Linux, Solaris and AIX

• Worked with Service Reliability Engineering team to design SLI and SLO for respective applications

• Design and build Service Level Indicator (SLIs) metrics, including but not limited to Service Level Objectives (SLOs), Error Budget, Burn Rate Alerts