Employees have access to claim for prescription glasses and contact lenses.

Optical coverage

Employees have access to employee assistance on challenges related to work, family, relationships and finances.

Employee assistance program

Employees can enjoy the benefits of comprehensive health screening at any clinic of their choice.

Health screening program

Our bonus programs reward our people for their achievements and their contributions to our business.

Bonuses

Our recognition program involves both monetary and non-monetary awards which can be endorsed by fellow colleagues.

Recognition awards

Our leadership equity grants are awarded to recognize exceptional performance or a significant career milestone.

Performance equity

Accenture Malaysia

Reinvent what your business could be
Our wide range of capabilities, ecosystem partnerships and unmatched industry expertise can help your business become the next best version of itself.
Accenture can drive a "One Ecosystem" approach via collaboration across multiple organizations with common objectives and driving completely new sources of value.
We help our clients advance their environmental, social and governance goals by connecting sustainability to their transformations; operate our business with a strong commitment to the environment, ethics and human rights; and work to create value in communities around the world.
Source: <a href="https://www.accenture.com/my-en/about/company-index" target="_self">accenture.com</a>

Who We Are

360° value is at the heart of our business.&nbsp;
Financial
Meeting financial expectations and outcomes for resilience and growth.
Experience
Creating better experiences for people using technology, data, creativity and innovation.&nbsp;
Sustainability
Embedding environmental and social responsibility from the beginning.
Talent
Attracting talent, upskilling people and unlocking potential for a resilient workforce.
Inclusion &amp; Diversity
Accelerating equality to unleash innovation and drive business results.&nbsp;
Custom
Personalizing value with a custom dimension to measure client-specific priorities. We use these same six dimensions to measure ourselves, and Accenture's Custom dimension is always Client.
Source: <a href="https://www.accenture.com/my-en/about/company-index" target="_self">accenture.com</a>

Our Values

#LI-GM&nbsp;The Order Management Process Lead is primarily responsible for managing and overseeing telecom transactions according to the Service Level Agreements and the company quality and quantitative standards by ensuring that complex customer care needs are resolved promptly. Telecom Expense Management involves the entire life cycle of a telecom service, from new requests to order validation and submission to the telecom provider, tracking and receipt of service, termination, and wireless plan optimizations.RESPONSIBILITIES AND AUTHORITIES <ul><li>Order Processing Comes to work on time according to the defined shift schedule.</li><li>Manage and oversee the process of telecom requests and incidents within the defined expected number of transactions and quality level.</li><li>Ensures that orders/tickets and requests are processed by the team timely and accurately within the defined time frame or agreed Service Level Operations based on the agreed Japan Mobility process scope.</li><li>Ensures that all activities are recorded and tracked using the prescribed productivity tool.</li><li>Ensures accurate maintenance of the client's inventory and ledgers of telecom subscriptions, equipment, and services through the orders processed.</li><li>Submit agreed reports based on frequency, ensure data accuracy which aligns to client requirements.</li><li>Ensures the Client Stakeholder's requests, concerns, and escalations are managed and responded to promptly according to the agreed-upon process.</li><li>Analyzes and finds solutions/appropriate information to accurately manage and process requests. Alerts Operations Lead of any potential customer service problems or issues.</li><li>Performs various Customer Care duties and accountabilities as business needs dictate.</li><li>Develop strong working relationships within the team and demonstrate uncompromising commitment to client and Accenture core values.</li><li>Implements quality methods and process improvements.</li><li>Seeks opportunities to improve knowledge, skills, and performance through various channels, including but not limited to actively participating in Knowledge-Sharing, Brownbag sessions, and Training.</li><li>Manage and guide the direct reports on day-to-day transactions by assisting and sharing knowledge relevant to the agreed process and feedback when necessary.</li></ul>

This job is for a Telecom Expense Management (Specialist) - Order Management Process Lead. You might like this job because you&#x27;ll oversee telecom transactions to ensure customer care needs are met and get to optimize wireless plans.

#LI-GM The Order Management Process Lead is primarily responsible for managing and overseeing telecom transactions according to the Service Level Agreements and the company quality and quantitative standards by ensuring that complex customer care needs are resolved promptly. Telecom Expense Management involves the entire life cycle of a telecom service, from new requests to order validation and submission to the telecom provider, tracking and receipt of service, termination, and wireless plan...

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