Our 5 day work week and our flexi working hours allows employees to choose when they work to compliment their respective aspects of life.

Work-life balance 

We have a CSR program where we send donations and plan activities with organisations our employees care about most. 

Our CSR Initiatives

We provide a good career advancement prospect, staff training and development program with an attractive salary with bonuses.

Employee Advancement Benefits 

Festive lunches with festive gifts, annual dinner/company trip and more. 

Office Perks 

Employee Perks 

Medical and dental coverage. Paid parental leave, compassionate leave (Death & Natural Disaster such as flood and fire),

Employee Health

Intercosmetic Asia Pacific Sdn. Bhd.

With more than 18 years of experience in the industry, we are proud to say that we are recognised by international brands for our quality performance, a proven 10-year track record in OTIF (On-Time-In-Full).

We have 2 production sites at one of the best industrial parks in Selangor, Malaysia — one dedicated for conventional products and the other for Halal. Our factory is outfitted with various machines and services for enhancing efficiency and quality. This allows our Swiss and Italian trained technical staff to carry out effective production from large to small lot production, such as:

Our History

Making Beauty Better 
Thriving in an environment in which we enjoy working and learning together; continuously improving, making better beauty products, and enriching consumers’ lives. As a result, customers will reward us with increasing value creation, allowing our employees and the community in which we live and work to prosper.

<ul>
<li>Creating superior beauty products with Italian and Swiss innovations.</li>
<li>Providing the most preferred halal cosmetic OEM/ODM facility and services.</li>
<li>Offering an agile outsourcing alternative for the global beauty brand customers.</li>
<li>Providing a total solution product development platform for our customers, by offering on trend beauty products, great packaging components, and a production capability with the best-in-class people, processes, and facilities.</li>
</ul>

Our Mission and Value 

&nbsp;
For over 20 years, Intercosmetic Asia Pacific has been a leading OEM/ODM cosmetics manufacturing one-stop platform specializing in color cosmetics. We are dedicated to providing high-quality products and services to our clients. Our expertise and innovation make us a trusted partner in the cosmetics industry. Based in Kota Damansara, we strive to meet the evolving needs of our customers and maintain our reputation for excellence.
Are you passionate about building strong client relationships and ensuring seamless project delivery? We’re looking for a warm, energetic, and detail-oriented Client Service Executive to join our team.
In this role, you will serve as the essential link between project development and production, making sure everything moves smoothly from order placement through to fulfillment and delivery.

Your key responsibilities will include:
<ul>
<li>Managing customers’ orders seamlessly from receipt to delivery, ensuring accuracy and timeliness at every step.</li>
<li>Engaging directly with clients to understand their requirements, clarify project details, and provide tailored solutions.</li>
<li>Supporting exciting new project developments alongside the sales team, helping to bring innovative products to market on schedule.</li>
<li>Collaborating with clients to enhance order forecasting and manage material planning effectively.</li>
<li>Maintaining regular touchpoints with customers, including bi-weekly meetings with key clients, to strengthen long-term partnerships.</li>
<li>Partnering with internal teams to achieve high customer satisfaction while meeting departmental KPIs.</li>
<li>Utilizing ERP systems confidently for tasks such as BOM setup, e-invoicing, and logistics documentation.</li>
<li>Responding swiftly to customer complaints within 24 hours, gathering details thoroughly, and coordinating with QA team for resolutions.</li>
<li>Handling product recalls, rework coordination, and discontinuation processes with accuracy and care.</li>
<li>Being the go-to person for inquiries and problem-solving, ensuring smooth operations and quick resolutions.</li>
<li>Identifying gaps in order fulfillment (OTIF) and updating reports in ERP for continuous improvement.</li>
<li>Supporting wider operational needs with flexibility and a proactive attitude.</li>
</ul>

This job is a fantastic opportunity as a Client Service Executive at Intercosmetic Asia Pacific. You might like this job because you’ll build strong client relationships, manage orders, and support exciting new cosmetic projects while ensuring everything runs smoothly!

Customer Service

Customer Relationship Management

Client Services

Communication

Organizational Skills

Teamwork

 
For over 20 years, Intercosmetic Asia Pacific has been a leading OEM/ODM cosmetics manufacturing one-stop platform specializing in color cosmetics. We are dedicated to providing high-quality products and services to our clients. Our expertise and innovation make us a trusted partner in the cosmetics industry. Based in Kota Damansara, we strive to meet the evolving needs of our customers and maintain our reputation for excellence.
Are you passionate about building strong client relationships...

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Company Profile

Intercosmetic Asia Pacific Sdn. Bhd.