We appreciate that work is important but so is family and having that work life balance, opportunity to work from home and in the office.

Flexible Hours

Working with our employees and offering health and wellbeing programmes for a happy workforce

Health and Wellbeing

Awards and recognition for hard work and contribution, yearly awards, and continuous recognition on our applause platform to employees

Awards and Recognition

Engaging with the team, quizzes, cooking classes and interacting with the team.

Monthly Social Events

Access Software

The Access Group is one of the leading providers of business management software to small and mid-sized organizations in the UK, Ireland, USA and Asia Pacific. We help over 100,000 customers across commercial and not-for-profit sectors become more productive and efficient.&nbsp;
Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace.
And it doesn’t end there, we’re on hand to offer assistance every step of the way, during your onboarding and adoption journey and beyond, at the level of support that suits you. We work in partnership with you to deliver world-class technology which adapts with your organisation.

Who We Are

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We’re passionate about our values, which guide how we all make decisions and get things done. We love to make our customers lives easier so our value to ‘Make Access better every day’ is one we’re obsessed with. From attracting the right people, helping them grow and be the best they can be, we’re helping people at Access to love what they do and be happy.
One of the great things about Access is that everyone can make a real impact. We’re all on the same team here and so when it comes to our success we feel it’s only right that everyone is recognised for the difference they make.

Our Values

We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. What does Access offer you? We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career. On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you. About you: Member of the KL leadership team, reporting to the Chief Customer Success Officer, you will lead the of Customer Success organisation (Professional Services, CSM, Support and Renewals) in KL serving our clients across the globe. Day-to-day, you will: .Develop and execute the business strategy (WW SwC and Functions) for Customer Success KL team in conjunction with KL and Customer Success leadership teams across the globe; ·Build and lead the Customer Success team of experienced and highly capable individuals that manage customer relationships and understand their strategy, desired outcomes, technical landscapes and business goals; ·Own and drive P&amp;L/KPI performance, managing CX, revenue, margin, eNPS, renewal rate and ensuring we deliver on our targets; ·Drive cross-functional alignment and execution, ensuring seamless collaboration between teams; ·Deliver measurable outcomes; in particular, driving adoption of Access products and services on scalable and replicable fashion; ·Define and optimize the customer lifecycle. Standardize and scale intervention for each point in the journey, define segmentation of the customer base and apply various other strategies; ·Develop priorities and objectives. Provide input to global customer success executives on our worldwide customer success at scale strategy; ·Partner with other customer-facing organizations to develop strategies and execute plans that maximize business growth, consumption, customer retention, and account expansion; ·Motivate your team to reach its full capabilities. Recognize and develop high-potential team members while upgrading talent where and when necessary; ·Propagate customer success-focused thinking into all areas of the business and serve as a centre of excellence and champion of the customer; ·Be a key member of the leadership team by taking ownership of business growth consumption activities post-sales. ·Champion our Customer Success products' vision within the organization, advocating for resources and strategic priorities that accelerate growth Your skills and experiences might also include: ·10+ years of customer-facing experience working for a b2b or b2c software company and driving customer transformation programs; ·Experience expanding SME &amp; mid-size customer product adoption, identifying customer patterns and best practices, and developing replicable strategies for growth (Leveraging Digital is a plus); ·Experience in hiring, developing and leading a world-class, customer-facing team; demonstrated people management capabilities including coaching, performance management and success management to drive high levels of employee engagement; ·Proven ability to execute in a customer-focused environment and advocate for customers across a cross-functional organization; ·Strong reasoning &amp; analytical skills; able to structure thinking into a logical flow and sequence that is easy for others to understand, and able to create and work with conceptual frameworks; ·Crisp, compelling and practical style of organizing thoughts into writing and speech; able to communicate with all levels in an organization; ·Effective in operating in a matrix environment What are we all about? The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together. Love Work. Love Life. Be You.

This job is leading the Customer Success team at Access Group, where you’ll help clients thrive globally. You might like this job because you’ll shape strategies, motivate a talented team, and enjoy great benefits while making a real impact!

We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. What does Access offer you? We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people serio...

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Access Software