Job Description

What you'll be doing

• Answering inbound calls from customers and responding to enquiries
• Providing accurate information and assisting customers with problem-solving
• Handling customer complaints and escalations effectively
• Updating customer records and documentation accurately
• Providing feedback to managers on customer trends and areas for improvement
• Adhering to company policies and procedures

Job Requirements

What we're looking for

• Previous experience in a customer service or call centre environment
• Strong communication and interpersonal skills
• Excellent problem-solving and decision-making abilities
• Proven track record of delivering high levels of customer satisfaction
• Ability to work well in a fast-paced, dynamic environment
• Proficient in English and Bahasa Malaysia

Skills