Job Description

Retail & Luxury Experience

• Strong background in retail, preferably in luxury boutique or premium brands.
• Experience in client servicing, store operations, and selling.
   

Leadership & People Management

• Able to lead, coach, and supervise junior staff.
• Experience managing rosters, new hire training, and staff performance.
• Capable of motivating a team to meet sales targets and KPIs.

Boutique Operations Knowledge

• Experience with front & back-office operations: merchandising, store maintenance, stock management, and daily operational tasks.
• Understanding of sales reporting, petty cash handling, and basic administrative duties.
   

Customer Experience Skills

• Strong ability to deliver first-class customer service.
• Good product knowledge, presentation, and professional appearance.
   

Event & Client Relationship Management

• Able to assist with internal/external events, client follow-ups, and relationship-building.

Technical Skills

• Comfortable using IT/sales/CRM tools for reporting and daily operations.

Job Requirements

 Customer Service Skills

• Strong customer service experience (hospitality, retail, front desk, concierge, receptionist, etc.).
• Able to greet, assist, and manage customer flow professionally.
• Comfortable serving guests (e.g., beverages, welcome materials).

Communication Skills

• Good communication skills in English (and other languages are a plus).
• Able to handle phone calls and emails politely and efficiently.
• Able to coordinate customer appointments with sales staff clearly and accurately.
   

Administrative & Coordination Skills

• Experience with basic admin tasks: scheduling, data entry, handling CRM, updating calendars, tracking emails.
• Ability to assist with roster planning and support boutique operations.
   

Multitasking & Organisation

• Able to manage incoming calls, emails, and walk-in visitors at the same time.
• Strong attention to detail — recording appointments, tracking client communications, and ensuring accuracy.
   

Professionalism & Presentation

• Well-groomed, professional appearance (front-of-house role).
• Friendly, warm, and confident in interacting with clients.
   

Boutique/Front Office Support

• Experience monitoring boutique access, informing staff of guest arrivals, and ensuring the front area is always neat and presentable.

Skills