Job Description

Job Responsibilities:

• Maintain a positive, empathetic, and professional attitude toward customers at all the times.
• Respond promptly to customer inquiries via various channels (i.e. phone calls, messages, email & etc).
• Acknowledge and resolve customer complaints effectively.
• Have thorough knowledge of products to provide accurate information to customers.
• Process sales orders, cash sales, official receipts, and other relevant documents. 
• To keep records of customer interactions, transactions, comments, and complaints.
• To communicate and coordinate with colleagues as necessary.
• To provide feedback on the efficiency of the customer service process.
•  Ensure customer satisfaction and always provide professional customer support.

Job Requirements

Job Requirements

• At least 1 year of experience in customer service, front desk, or receptionist role (experience in beauty, wellness, or hospitality industry is an advantage).
• Fresh graduates are encouraged to apply (training will be provided).
• Pleasant, friendly, and service-oriented personality with excellent interpersonal and communication skills.
• Able to communicate in both Mandarin and English to serve Mandarin-speaking customers.
• Customer-focused, detail-oriented, and able to multitask in a fast-paced environment.
• Proficient in basic computer skills (Microsoft Office / POS system usage preferred).
• Willing to work retail hours, including weekends and Public Holidays.
• Malaysians are welcome to apply.

Skills