Job Description

Are you ready to shape a better tomorrow?

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

Responsibilities include, but are not limited to, the following:

• Work closely with the Group Office and Business Unit technical teams on service escalation activities.
• Liaise with the managed service providers and internal delivery teams on service delivery escalations and problems.
• Improve operational efficiency via recommendations for process improvement.
• Provide delivery reporting.
• Provide data for input as well manage monthly/weekly governance meetings with AIA’s managed service partners and its Business Units.
• Display high-level relationship management skills and be a liaison to the Business Unit when representing GCI - Cloud Operations

Skills and Qualifications:

• Minimum 3+ years of relevant experience in Service Delivery Management or Customer Success roles.
• Understanding and experience in public cloud implementation, workload migration, and operational support in a multi-site enterprise environment.
• Mandatory ITIL v4 Foundation certification.
• Practical experience supporting enterprise delivery services or similar roles.
• Good understanding of IT operating model design and best practices.

Preferred Qualifications:

• Experience with ServiceNow.
• Professional certifications in cloud (Azure Fundamentals and/or AWS Foundational or above).
• Experience in the life insurance industry within a regional or multinational scope.
• Experience working within a decentralized organization, preferably within a Group unit.
• Proficiency in PowerBI or Power Platform.

Characteristics:

• Ability to demonstrate independent leadership, judgment, and decision making.
• Adaptability to changing business priorities and requirements
• Ability to create and maintain cooperative working relationships with internal and external stakeholders of peer levels.
• Analytical and communication skills to understand business context
• present solutions in an understandable and simple manner.
• Be a self-starter and possess the confidence and skills to operate well within a team of highly skilled peers.

Build a career with us as we help our customers and the community live healthier, longer, better lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Job Requirements