We offer a range of wellbeing tools and programmes to help you think well, feel well, plan well and live well.

Wellbeing support

With our diverse up-skilling, mentorship, job mobility and career experiences, we will help shape your career, your way.

Opportunities for career growth

It's our differences that make us better together. We empower you to be your best and make a difference in your own unique ways.

Diverse team culture

AIA Malaysia (Insurance)

Do you believe in helping shape a better, more sustainable future?
As the largest listed company on the Hong Kong Stock Exchange, we've been proudly making a difference for people and communities across Asia for over a century. And we build on this every day with our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030.
Source: <a href="https://aia.wd3.myworkdayjobs.com/External?locationCountry=972dc4ba8d454bc0b893ff84b1529077" target="_self">AIA Careers Page</a>

Who We Are

At AIA, we've started an an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in.
If you work at AIA, you play an important part in this movement, which is why we are giving you every opportunity to learn, grow and shape your career - your way. Inspiring and supporting you to thrive - not just at work, but in life.
Believe in better with AIA.
Source: <a href="https://aia.wd3.myworkdayjobs.com/External?locationCountry=972dc4ba8d454bc0b893ff84b1529077" target="_self">AIA Careers Page</a>

Our Values

<h1>Are you ready to shape a better tomorrow?</h1>AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.If you want to shape a brighter future at AIA Digital+, please read on.About the RoleAs a Delivery Advocate within Group Cloud Operations, you will play a crucial role in ensuring the seamless delivery of operational services of AIA’s Group and its Business Units. This role will act as the primary point of contact for escalations from Business Units (BUs), vendors, and internal teams, driving continuous service improvement and ensuring high customer satisfaction. The role responsibilities will include managing service delivery processes, developing and implementing service improvement plans, and ensuring compliance with service level agreements (SLAs) and operational level agreements (OLAs). This role will also lead efforts to fine-tune business needs, delivery criteria, and solutions, ensuring audit readiness and compliance.Responsibilities include, but are not limited to, the following:<ul><li>Work closely with the Group Office and Business Unit technical teams on service escalation activities.</li><li>Liaise with the managed service providers and internal delivery teams on service delivery escalations and problems.</li><li>Improve operational efficiency via recommendations for process improvement.</li><li>Provide delivery reporting.</li><li>Provide data for input as well manage monthly/weekly governance meetings with AIA’s managed service partners and its Business Units.</li><li>Display high-level relationship management skills and be a liaison to the Business Unit when representing GCI - Cloud Operations</li></ul>Skills and Qualifications:<ul><li>Minimum 3+ years of relevant experience in Service Delivery Management or Customer Success roles.</li><li>Understanding and experience in public cloud implementation, workload migration, and operational support in a multi-site enterprise environment.</li><li>Mandatory ITIL v4 Foundation certification.</li><li>Practical experience supporting enterprise delivery services or similar roles.</li><li>Good understanding of IT operating model design and best practices.</li></ul>Preferred Qualifications:<ul><li>Experience with ServiceNow.</li><li>Professional certifications in cloud (Azure Fundamentals and/or AWS Foundational or above).</li><li>Experience in the life insurance industry within a regional or multinational scope.</li><li>Experience working within a decentralized organization, preferably within a Group unit.</li><li>Proficiency in PowerBI or Power Platform.</li></ul>Characteristics:<ul><li>Ability to demonstrate independent leadership, judgment, and decision making.</li><li>Adaptability to changing business priorities and requirements</li><li>Ability to create and maintain cooperative working relationships with internal and external stakeholders of peer levels.</li><li>Analytical and communication skills to understand business context</li><li>present solutions in an understandable and simple manner.</li><li>Be a self-starter and possess the confidence and skills to operate well within a team of highly skilled peers.</li></ul>Build a career with us as we help our customers and the community live healthier, longer, better lives.You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

This job is for an Assistant Manager in Cloud Operations, helping improve services at AIA Digital+. You might like this job because it allows you to impact people&#x27;s lives and work with cutting-edge technology in a dynamic team.

Are you ready to shape a better tomorrow?AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, ever...

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