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This job is all about helping people! As a Contact Centre Advisor at AIA, you'll answer inquiries from corporate clients about claims and policies. You might like this job because you get to make a positive impact while growing your career!
Undisclosed
Cyberjaya, MY-AIA Shared Services Malaysia, Kuala Lumpur
Job Description
At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.
And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.
Sound like you? Then read on.
About the Role
Responsible for handling customer inquires via telephone, email, or online platform received from corporate clients and to ensure service level agreement is maintained within target.Attend to inbound call, email and fax enquiries regarding claims, letter of guarantee and policy member maintenance request received from corporate clients (Insured Employees/Members, HR personnel, Agents, Brokers)
Escalate enquiry to other relevant departments, follow-up and keep customer informed consistently.
Update enquiry details and claim documents into system.
Issue Letter of Guarantee to panel hospital and insured member.
Delivering and maintaining minimum customer service standard as set by the company.
Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and/or other requirements
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
Job Requirements
Company Benefits
Wellbeing support
We offer a range of wellbeing tools and programmes to help you think well, feel well, plan well and live well.
Opportunities for career growth
With our diverse up-skilling, mentorship, job mobility and career experiences, we will help shape your career, your way.
Diverse team culture
It's our differences that make us better together. We empower you to be your best and make a difference in your own unique ways.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
0 - 10 Years of Experience
Company Profile
