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This job is for an Inflight Technical Support Assistant at AirAsia. You might like this job because you'll manage devices, troubleshoot technical issues, and work in a diverse environment. Rotating shifts and basic technical skills required.
Undisclosed
Sepang, Kuala Lumpur
Full-Time
few days ago
Job Description
Job Description
Key Responsibilities:
1. Device Handling:
Manage the daily collection, return, and inventory of operational devices.
Ensure devices are prepared and available for use at the start of each shift.
2. Maintenance and Charging:
Oversee device charging to ensure readiness for use.
Conduct routine cleaning and basic maintenance to maintain device functionality.
3. Troubleshooting:
Identify and address minor technical issues promptly.
Escalate unresolved issues to the technical support team when necessary.
4. Software Updates and Configuration:
Perform routine software updates and ensure devices are properly configured.
5. Documentation and Reporting:
Maintain accurate records of device usage, status, and troubleshooting activities.
Provide regular reports on device performance and operational issues.
Requirements:
1. Qualifications and Experience:
Minimum SPM or equivalent.
Fresh graduates are encouraged to apply; prior experience in inventory or device management is a plus.
2. Skills and Competencies:
Strong organizational and multitasking skills.
Basic technical aptitude to perform troubleshooting and updates (training provided).
Ability to work independently and collaborate effectively within a team.
3. Personal Attributes:
Punctual, reliable, and detail-oriented.
Good communication and interpersonal skills.
Willingness to work on a rotating shift schedule, including night shifts, weekends, and public holidays.
4. Other Requirements:
Physically capable of handling and organizing multiple devices as required.
Basic proficiency in Microsoft Excel or similar inventory-tracking tools is an advantage.
We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.
Search Firm Representatives - AirAsia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.
Job Requirements
Company Benefits
Comprehensive Benefits Package
The company offers various perks such as travel discounts, which include reduced rates for flights and access to e-coupon schemes.
Career Development Opportunities
The company invests in its employees through training programs, workshops, and skill development initiatives.
Dynamic Work Environment
The company is known for its innovative culture and encourages employees to bring creative ideas to the table.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
0 - 10 Years of Experience
Company Profile
AirAsia X
Now, that dream has sparked half a billion more dreams and will continue to do so through new experiences from Asean fast food and food deliveries to a network of gateways and getaways.