Comprehensive training and development programs.

Career Development and Growth:

Performance-based bonuses and incentives.
Health and medical insurance coverage for employees and their dependents.

Competitive Compensation and Benefits

Inclusive and Diverse Workplace

Alliance Bank Malaysia Berhad 

We believe that banking should be more than just a transactional experience. Beyond just a bank, we strive to be a true partner that supports our customers through every stage of their financial journey. We offer a wide range of solutions for any of life’s events, and aspire to be the bank for the entire lifetime of our customers.
<ul>
<li>We want our customers to recognise that we are committed to providing personalised, high-quality service that exceeds their expectations</li>
<li>We want people (customers and employees) to recognise that we will always put their interests first</li>
<li>We want our customers to see us as a trusted partner they can turn to in times of need</li>
<li>We want a bond that is not just transactional but emotional</li>
</ul>
Source: <a href="https://www.alliancebank.com.my/About-Us/Corporate-Profile/Overview-Corporate-Profile" target="_self">alliancebank.com.my</a>

Who We Are

Our Vision
The Preferred Banking Partner
We are a community-centric institution that strives to serve businesses and consumers every day in a positive and meaningful way.
We partner with our customers across all their banking needs and beyond to help them achieve their life aspirations.
We partner with our business associates to build innovative solutions with deep domain expertise for our customers.
We partner with our employees to create an engaged and inclusive workplace that fosters a strong sense of belonging.
We partner with our community to improve their well-being by promoting environmentally responsible actions, empowering financial aspirations and supporting entrepreneurship.

Our Mission
Building Alliances to Improve Lives
In line with the Bank’s strategy to build lifetime relationships with our local communities, we believe we play an important role in improving lives. Trust and community-centricity have always been the hallmark of our Bank and we strive to create meaningful engagements with our customers, shareholders, investors, employees and the community every day. We aim to do this by building alliances with partners who share our values, so that we can succeed together.

Source: <a href="https://www.alliancebank.com.my/About-Us/Corporate-Profile/Overview-Corporate-Profile" target="_self">alliancebank.com.my</a>

Our Values

<table cellspacing="0" class="Table"> <tbody> <tr> <td style="border-bottom:1.0px solid black;border-left:1.0px solid black;border-right:1.0px solid black;border-top:1.0px solid black;padding:0.0cm 7.0px 0.0cm 7.0px;width:635.0px" valign="top"> JOB PURPOSE <ul style="margin-bottom:4.0px"> <li class="NormalDS">Primarily responsible to manage the relationship of a portfolio of Privilege Banking (PB) customers in their daily transaction and service request. Resolve PB customers’ issues and advise them accordingly to ensure that the customer service level at branch is upheld at all times.</li> </ul> &nbsp; <ul> <li class="MsoBodyText" style="text-align:justify">Perform sales and service related activities for customers i.e. CASA account opening, Fixed Deposit placements/renewals/withdrawals and purchased of investment and insurance products. Through servicing customers, it identifies customer needs to recommend appropriate product solutions and refer quality sales opportunities to respective businesses.</li> </ul> &nbsp; <ul> <li class="MsoBodyText" style="text-align:justify">Drive referrals of product eg: AOA, PL and Mortgage in accordance to needs of clients.</li> </ul> &nbsp; &nbsp; KEY PRODUCTS <ul style="margin-bottom:4.0px"> <li class="NormalDS">Investment Products – i.e. Unit Trust, Amanah Saham Nasional Berhad funds, Dual Currency Investment, Bonds, Structured Investment and Equity Linked Investment</li> <li class="NormalDS">Bancassurance</li> <li class="NormalDS">Credit Cards</li> <li class="NormalDS">Deposits (CASA &amp; Fixed Deposits)</li> <li class="NormalDS">Share Margin Financing / Share Trading / Portfolio Financing</li> <li class="NormalDS">Other Consumer Loans (Personal Loan &amp; Mortgage)</li> </ul> &nbsp; </td> </tr> <tr> <td style="border-bottom:1.0px solid black;border-left:1.0px solid black;border-right:1.0px solid black;border-top:none;padding:0.0cm 7.0px 0.0cm 7.0px;width:635.0px" valign="top"> <ol style="margin-bottom:4.0px"> <li class="NormalDS">Sales and Service Management <ul style="list-style-type:disc"> <li class="NormalDS">Focus on excellent personalized service to PB customers by attending to PB customers various banking transaction needs while resolving problems/complaints within specified TAT</li> <li class="NormalDS">Actively identify and pursue sales opportunities by:</li> </ul> </li> </ol> <ol style="list-style-type:lower-alpha;margin-bottom:4.0px"> <li class="NormalDS">Expanding and growing new customer base &amp; New Investment Account through referrals from existing PB customers or through personalized service recovery efforts</li> <li class="NormalDS">Growing existing relationship AUMs i.e. CASA &amp; Fixed Deposits and ability to acquire new customers</li> <li class="NormalDS">Working with Wealth Management Office, Branch Operations, Customer Service Division, Lending Hubs to obtain comprehensive product updates that is exclusive to our affluent customers</li> <li class="NormalDS">Identifying cross-sell opportunities among existing PB customers as well as for relationship deepening</li> <li class="NormalDS">Promoting product bundles (where applicable) to higher cross-sell penetration and contribute to growth in bank’s revenue</li> <li class="NormalDS">Actively sourcing for new sales and leads within internal database and cross-referral obtained from Alliance@Work, SME, Commercial and Corporate Banking and other cross products within GCB. <ul style="list-style-type:disc"> <li class="NormalDS">Execute sales performance and tracking processes by:</li> </ul> </li> <li class="NormalDS">Supporting Branch Manager/PB Hub Manager to assist in contributing commendable achievement by ensuring both sales and service performances meet the branch target</li> <li class="NormalDS">Compiling and submitting accurate and timely sales reports <ul style="list-style-type:disc"> <li class="NormalDS">Maintain accurate and updated information by:</li> </ul> </li> <li class="NormalDS">Keeping abreast with updated product information and market changes (e.g. revised interest rates of Alliance Bank products and competitors)</li> <li class="NormalDS">Serving as the first line of defense to identify fraudulent &amp; unusual activities, uphold operational compliance&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </li> </ol> <ol start="2" style="margin-bottom:4.0px"> <li class="NormalDS">Portfolio &amp; Relationship Management</li> </ol> <ul style="margin-bottom:4.0px"> <li class="NormalDS">Grow customer franchise and contain customer attrition at low rate</li> <li class="NormalDS">Constantly grow balances and share of wallet in key products i.e. CASA, FD, Foreign Current Account &amp; Investment Products (UT, DCI, SI) and Insurance Products (RP)</li> <li class="NormalDS">Actively convert existing FD portfolio to revenue generating products i.e. CASA and/or FCA/DCI/product bundles</li> <li class="NormalDS">To actively market and sell consumer products to own portfolio of PB customers</li> </ul> <ol style="list-style-type:lower-alpha;margin-bottom:4.0px"> <li class="NormalDS">Understanding and assessing customers’ requirements and recommend appropriate consumer products </li> <li class="NormalDS">Actively cross-selling to Alliance Bank’s customers</li> <li class="NormalDS">Referring new non-consumer lending opportunities and completing the referral form to direct to the appropriate lending units (e.g. Commercial and Corporate Banking). </li> </ol> </td> </tr> <tr> <td style="border-bottom:1.0px solid black;border-left:1.0px solid black;border-right:1.0px solid black;border-top:none;padding:0.0cm 7.0px 0.0cm 7.0px;width:635.0px" valign="top"> <ul style="margin-bottom:4.0px"> <li class="NormalDS">Build and maintain long-term and profitable relationships by: <ul> <li class="NormalDS">Providing quality customer service. Obtain customers’ feedback on sales-related matters and inform BM/PB Hub Manager where appropriate</li> <li class="NormalDS">Resolving customers’ problems and complaints on sales-related matters and escalate unresolved complaints to BM/PBHM/CSH/RH and Service Quality for formal reply on an exception basis</li> </ul> </li> </ul> <ul style="margin-bottom:4.0px"> <li class="NormalDS">Ensure turnaround time for wealth products / credit applications and fulfillment processes are within service levels agreed upon. Escalate to BM/PBHM/CSH/RH when necessary</li> <li class="NormalDS">Strictly adhere to contact management &amp; service standards for calls, visit, portfolio review and market research frequency to PB customers</li> </ul> &nbsp; <ol start="3" style="margin-bottom:4.0px"> <li class="NormalDS">People Management</li> </ol> <ul style="margin-bottom:4.0px"> <li class="NormalDS">Manage stakeholders and be a team player.</li> </ul> <ul style="margin-bottom:4.0px"> <li class="NormalDS">Participate in daily / weekly service briefings conducted by Service &amp; Operations</li> <li class="NormalDS">Project a professional business image at all times through high standards of housekeeping and personal grooming </li> </ul> &nbsp; <ol start="4" style="margin-bottom:4.0px"> <li class="NormalDS">Risk, &amp; Regulatory Management</li> </ol> <ul style="margin-bottom:4.0px"> <li class="NormalDS">Manage portfolio risk exposure for own portfolio of customer’s risk exposure by checking and audit. Ensure zero mis-selling to PB customers.</li> <li class="NormalDS">Ensure that there are no discrepancies, exceptions and non-compliance when booking sales (e.g. Unit Trust, Currency and Treasury products) in the PB Hub/branch. </li> <li class="NormalDS">Ensure self compliance on Alliance Bank’s policies and procedures, Sales Compliance, KYC, AMLA guidelines, 3rd party confidentiality, including credit control procedures, audit compliance and BNM guidelines.</li> <li class="NormalDS">&nbsp;</li> </ul> NOTE: Job Descriptions are subject to change at the discretion of the Management </td> </tr> </tbody> </table>

This job is about being a Senior Customer Relationship Manager, where you&#x27;ll help affluent clients with their banking needs and services. You might like this job because it combines personalized service with sales opportunities in finance!

     JOB PURPOSE  Primarily responsible to manage the relationship of a portfolio of Privilege Banking (PB) customers in their daily transaction and service request. Resolve PB customers’ issues and advise them accordingly to ensure that the customer service level at branch is upheld at all times.     Perform sales and service related activities for customers i.e. CASA account opening, Fixed Deposit placements/renewals/withdrawals and purchased of investment and insurance products. Through se...

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