Job Description

Responsibility

The role of the Customer Success is to own and manage the customer experience of our clients. This includes proactively monitoring and managing the end-to-end service cycle in compliance with the company procedures, ensuring our services are best delivered to the customer.

• Customer Success role involves overseeing the customer experience for clients by managing service cycles and ensuring efficient service delivery.
• Address customer inquiries via different channels like calls emails and messages providing product and service information and resolving issues.
• Engage with potential customers by answering questions suggesting relevant products and services and resolving any complaints.
• Meet clients understand their needs and maintain strong customer relationship management.
• Manage communication across various platforms and social media suggesting strategies for enhancing customer experience and satisfaction.
• Participate in additional projects such as marketing and analysis.

Job Requirements

• Strong talent with a minimum of 1 years of working experience in the customer care/client servicing/business field (preferably).
• Ability to interact effectively with a wide range of staff throughout the company.
• Excellent communication skills in English and Mandarin (Writing & Spoken)
• Pleasant personality and attentiveness to listen to the customer's needs.
• Able to work well in a team and build diverse collaborative relationships with others

Benefits

• An exciting career opportunity in an international, challenging business environment characterized by high pace and diversity with focus on creating valuable relations with our customers.
• Fun and exciting working environment
• Salary range – RM2,500- 4,000 (plus performance incentive/bonuses)
• Company outings, dinner and trip
• Training provided
• Nice and modern working environment and space
• Fast paced and career advancement
• EPF and SOCSO

Skills