We got you covered in terms of insurance alongside with your immediate family members (Spouse & Children only).

Insurance Coverage

Believes in learning and people development with plenty of trainings to upskill your personal growth.

People Development

Work is important, but your mental health is a priority and we ensure you lead a healthy and happy life by walking the talk on work-life balance.

Work-Life Harmony

Unlimited coffee refills with state-of-the-art barista coffee machine where you can practice on your preferred choice of latte art.

Unlimited Coffee

Sponsored meals if you work at the office!

Company Trip

Arvato Systems Malaysia

<p>As an internationally active IT specialist, Arvato Systems supports renowned companies in their digital transformation. Around 3,400 employees at over 25 locations worldwide stand for a high level of technical understanding, industry expertise and a clear focus on customer needs. As a team, we develop innovative IT solutions, bring our customers into the cloud, integrate digital processes and take over the operation and support of IT systems. Through our strong strategic partner network with international top players such as AWS, Microsoft, Google or SAP, we continuously strengthen our technological know-how and rely on state-of-the-art technology with and for our customer(s). <br><br>Arvato Systems Malaysia has been operating since 2005 and has been one of the key development hubs for its headquarter based in Germany. As a diverse and dynamic organization, we pivot on our agility as a group to provide effective and quality performance whilst emphasizing on work-life balance. As a business that truly values the welfare of our employees, we focus and promote work-life balance through various ways and measures to ensure and upkeep a high level of employee satisfaction throughout their career.</p>

WHO WE ARE

<div>We are known for having 2 core values at a Group level which we truly believe in.<br><br>The first one would be on <strong>Creativity</strong> where we provide a home for our talents to promote creative development through continuous innovation and improvement, guide by customer needs and interests. The second core values would be on <strong>Entrepreneurship</strong> where we enable our employees to act with flexibility, responsibility, efficiency, coupled with entrepreneurial freedom.</div><div>To keep up with the business growth as we continue to evolve, we ran surveys and workshops to gather Arvatorian's input on realigning our core values. Through this meaningful activity, we were able to localised 6 applicable core values for our Malaysian team:</div><div><strong>A</strong>ttentive - We are passionate to develop innovative solutions that fulfil customer's requirements.</div><div><strong>R</strong>espect - We respect each other's differences and work together to shape the future of our business.</div><div><strong>V</strong>alue Creation - We challenge the norm to unlock growth opportunities.</div><div><strong>A</strong>gile - We collaborate to deliver business outcomes effectively and efficiently.&nbsp;</div><div><strong>T</strong>rust - We are honest, genuine, open, and ethical in guiding our actions and decisions.</div><div><strong>O</strong>wnership - We are accountable and committed to uphold the company's vision, mission, and core values.<br><br>Therefore, who we bring in and how we involve and engaged them, accompanied by purposeful work scope, development opportunities and contributions beyond the normal work scope remains the key focus for success. The overall experience for our people matters, and we have witnessed it!<br><br>The core factor to sustain the above initiatives that sets out the desired culture for Arvato Systems Malaysia is in upholding a high degree of trust throughout the company, whether it is between peers, or between the employees and the supervisors. Thus, Arvato set about building a <strong>culture of trust</strong> that emphasizes work outcome rather than the number of hours one spends in the office.&nbsp;<br><br>The Management collectively agrees that in ensuring successful implementation of this initiative that will bring alive both the values of Entrepreneurship and Creativity, we focus on the following:</div><ul><li>A corporate culture focused on results rather than being physically present</li><li>Increased higher levels of employee satisfaction</li><li>An improved work-life balance</li><li>An open communication culture</li></ul><div>&nbsp;<br>We believe that our employees are the driving force behind the quality, efficiency, innovation, and growth of our company. Therefore, we want to create an environment for our employees in which they can shape the future of the company in a healthy and productive manner. The business strongly and truly cares not only our employees but their families as well. That is why some of the programs that the business has initiated is tailored and focus to allow the employee to give back to their families.&nbsp;<br><br>Some of the areas which the business has heavily promoted are as follows; Coaching culture, Health program, Flexibility program, Mothers at work, Flexible benefits and many more. Along with that, Arvato Systems Malaysia is made up of 16 different nationalities which is why Diversity and Inclusion has always been a big focus.</div>

OUR VALUES & CULTURE

Get Hired with Arvato Systems Malaysia!

<p><strong>Responsibilities: </strong></p>
<ul>
<li><strong>Incident and Service Management:</strong></li>
<ul>
<li>Act as the primary point of contact for all IT incidents and service requests, providing timely and professional support via phone, email, and in-person.</li>
<li>Oversee the logging, prioritization, and assignment of incidents and service requests using Jira ITSM tool, ensuring thorough documentation and effective resolution tracking.</li>
<li>Take ownership of incidents, manage them through to resolution while strategically escalating to appropriate teams to maintain SLA compliance and enhance service delivery.</li>
</ul>
<li><strong>Technical Support, Network  Administration, and Application &amp; System Management: </strong></li>
<ul>
<li>Provide Level 1 and Level 2 support for laptops, standard applications, customized business application and IT infrastructure components.</li>
<li>Manage user accounts, permissions, access controls, and oversee routine backup processes to ensure data integrity and security.</li>
<li>Troubleshoot and resolve issues related to network connectivity,       infrastructure components (e.g. printers, access control systems, CCTV),       while conducting root cause analysis for recurring problems to implement       long-term resolutions.</li>
<li>Collaborate with corporate teams to manage network infrastructure,       including setup, installation and maintenance of network switches, wireless access points and controllers.&nbsp;</li>
<li>Lead in the setup, configuration, and support of Video Conferencing (VC) equipment including Microsoft Teams Rooms (MTR) and integrated VC solutions for meetings, events, and conferences, ensuring seamless communication and connectivity.</li>
</ul>
<li><strong>Asset Management and Procurement:</strong></li>
<ul>
<li>Oversee the lifecycle of IT assets, including procurement, configuration, maintenance, and disposal, ensuring optimal resource utilization and compliance.&nbsp;</li>
<li>Coordinate with vendors for quotations, manage purchase orders, and streamline delivery logistics, while ensuring adherence to contractual obligations and budget constraints.</li>
<li>Maintain comprehensive and accurate records of licenses, contracts, and statutory compliance related to IT assets and services, facilitating effective audits and reporting.</li>
</ul>
<li><strong>Security and Compliance:</strong></li>
<ul>
<li>Implement and enforce security policies and procedures to safeguard the company's IT infrastructure from cyber threats.</li>
<li>Monitor and maintain compliance with quality standards, service level agreements, and regulatory requirements.</li>
<li>Manage incident response initiatives in the event of a security breach or system failure.&nbsp;</li>
<li>Participate in ISMS audits by providing insights and documentation related to information security practices, ensuring compliance with established standards and continuous improvement of the security framework.</li>
</ul>
<li><strong>Vendor and Partner Management:</strong></li>
<ul>
<li>Engage with vendors and partners to resolve technical issues related to hardware, software, and IT services.</li>
<li>Liaise with authorized service providers for warranty claims, replacements, and service maintenance.</li>
<li>Evaluate vendor performance through regular assessments and feedback, ensuring alignment with organizational goals and service level       agreements.&nbsp;</li>
<li>Negotiate contracts and service agreements to optimize costs and enhance service delivery.&nbsp;</li>
<li>Monitor industry trends and emerging technologies to improve service offering internally.&nbsp;</li>
</ul>
</ul>

This job is for a Senior IT Executive. You might like this job because you will oversee IT incidents, manage networks, handle asset procurement, and ensure security compliance for the company.

Incident Management

JIRA

Technical Support

Network Administration

Asset Management

Procurement

Configuration Management

IT Security

Vendor Management

ITIL Security Management

Responsibilities: 



-Incident and Service Management:



-Act as the primary point of contact for all IT incidents and service requests, providing timely and professional support via phone, email, and in-person.


-Oversee the logging, prioritization, and assignment of incidents and service requests using Jira ITSM tool, ensuring thorough documentation and effective resolution tracking.


-Take ownership of incidents, manage them through to resolution while strategically escalating ...

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Company Profile

Arvato Systems Malaysia