At Astro, you can take up apprenticeships, train your technical skills, foster your soft skills and enhance the quality of your leadership.

Career development

We commemorate significant achievements and plan enjoyable events and activities to maintain the engagement of our staff all year round.

Employee engagement

We have curated a robust rotation and development plan so you can apply your knowledge with experience in Malaysia’s leading entertainment space!

Astro Young Talent Programme

Astro

Astro Malaysia Holdings Berhad (“Astro”) is Malaysia’s leading content and consumer company, serving 75% of Malaysian households across our TV, radio, digital and commerce platforms.
As a trusted brand, Astro keeps Malaysians entertained and informed with a variety of vernacular, international and live sports content, engaging with 24 million individuals.
We are Malaysia’s biggest content creator, in a market where viewing share is dominated by local content. Our three distinct video services, namely Astro Pay-TV, NJOI and sooka, our own OTT for millennials, are designed to serve Malaysians across all segments.
As we stride forward in our transformation journey to be Malaysia’s No.1 Entertainment Destination, we will continue to grow and evolve to serve customers better, inspiring and bringing Malaysians together along the way.
Source: <a href="https://astro.wd3.myworkdayjobs.com/en-US/Astro_Careers" target="_self">astro.com.my</a>

Who We Are

The Group adopts an holistic and comprehensive approach to sustainability to drive long-term growth by leveraging on our multiplatform reach and content, creating both tangible and intangible value for stakeholders.&nbsp;
Astro is guided by our five ESG Pillars namely Responsible Business, Caring for our Environment, Voice for Good, Education for All and Community Development. We are committed to achieving Carbon Neutrality by 2040 and are developing a Climate Roadmap to get there.
Source: <a href="https://corporate.astro.com.my/our-company/about-us" target="_self">astro.com.my</a>

Our Values

WHY JOIN US?<ul><li>We practice a vibrant &amp; energetic office culture.</li><li>We provide opportunities for career advancement within the company.</li><li>Good performance is always rewarded accordingly.</li></ul>“It's our people that make Astro Malaysia’s leading entertainment company. We are an inclusive employer, to enable everyone at Astro to be their best. We embrace differences – we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products/services and our community. We also understand and appreciate that diversity is a driver of creativity and innovation, which will make our business more competitive, compelling and profitable.”JOB RESPONSIBILITIES:WHAT YOU WILL DO:<ul><li>Network and System monitoring, fault resolution, technical support and attend to trouble ticket for all areas under departmental responsibilities.</li><li>Responsible on technical support for Astro Go, Sooka and 3rd party integrated App.</li><li>Responsible to act as Incident Manager in the event of any failure on OTT Platform.</li><li>Address and resolve technical complaints from internal and external parties.</li><li>Create/Config pay per view live event on CMS and on multiple payment method.</li><li>Create/Config promo/product on Google/apple console</li><li>Manage UI/UX/Rail/Swimlane creation and config</li><li>Perform first level troubleshooting, and technical fault rectification within agreed KPI.</li><li>Attend to Trouble Ticket (TT), escalate to appropriate internal/external parties, and close TT within the established SLA/KPI.</li><li>Perform proactive monitoring on the content and system/network performance to ensure compliance with specifications.</li><li>Execute escalation as per departmental SOP.</li><li>Update stock keeping and inventory operations.</li><li>Develop technical documentation including scope of coverage for all computing requirement&nbsp;</li><li>Assist Delivery/QA team and Senior Engineer in project implementation.</li><li>Liaise with vendors on technical matters.</li><li>Carry out system upgrade and modification work.</li><li>Generate daily shift reports, performance data reports, incident reports and ad-hoc reports as required.</li><li>Check performance of the application, fine tuning and find fault for improvement</li><li>Design and build custom application or system for internal team</li></ul><ul></ul><ul></ul><ul></ul><ul></ul><ul></ul><ul></ul><ul></ul>REQUIREMENTS:WHO YOU ARE:<ul><li>Degree in IT/Computer/Communication Engineering, Computer Science or equivalent</li><li>Experience in OTT support and operations 1 or 2 years</li><li>Knowledge in AWS &amp; CDN Management</li><li>Knowledge in database applications and programming skills, e.g. Microsoft SQL, ASP.</li><li>Good understanding on networking protocols</li><li>Knowledge is multi type of Operating System eg Windows, Linux</li><li>Interest and knowledge in Mobile Devices</li><li>Computer literate and good knowledge on Windows, Microsoft Office</li><li>Ability to understand and review technical drawings, e.g. Visio</li><li>Good oral/written communication</li><li>Willing to work on irregular hours, 12 hour’s shift base including weekends</li></ul>

This job is an Associate, OTT Ops &amp; Support Engineer. You might like this job because you’ll support exciting platforms like Astro Go and work in a vibrant team, with chances for career growth and rewards for great performance.

WHY JOIN US?

-We practice a vibrant and energetic office culture.

-We provide opportunities for career advancement within the company.

-Good performance is always rewarded accordingly.“It's our people that make Astro Malaysia’s leading entertainment company. We are an inclusive employer, to enable everyone at Astro to be their best. We embrace differences – we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products/services and our community. W...

Associate, OTT Ops & Support Engineer

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