Job Description

WHY JOIN US?

• We practice a vibrant & energetic office culture.

• We provide opportunities for career advancement within the company.

• Good performance is always rewarded accordingly.

“It's our people that make Astro Malaysia’s leading entertainment company. We are an inclusive employer, to enable everyone at Astro to be their best. We embrace differences – we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products/services and our community. We also understand and appreciate that diversity is a driver of creativity and innovation, which will make our business more competitive, compelling and profitable.”

JOB RESPONSIBILITIES:

What you will do:

• Program management: Responsible for the end-to-end management of project(s) inclusive of but not limited to – set objective and goals, initiate, plan, execute, tracking / success measures, progress monitoring, mitigation, socialise and keep relevant parties as well as stakeholders updated necessarily. Manage risks/solutions with stakeholders. Program manager mindset is required.

• Customer Journey Design: Develop customer journeys for new and existing products and services. Analyse and evaluate pain points within the Customer Journey phases. Work with business owners for solutions/workarounds for pain points, or for opportunities to delight. Identify critical messaging and touchpoints as well optimum customers communications modes.
• Develop frameworks/solutions that are validated and or driven by data and insights from industry benchmarks.
• Critical and strategic thinking. Find and connect elements and data to paint a clear big picture.
• Collaborate in cross-functional project groups for new products and services to advocate or represent the customer point of view. Have customer-centric mindset.
• Model the Astro values – Inclusive, Accountable, Creative.
• Contribute to internal team building such as knowledge sharing, training, and culture setting.

REQUIREMENTS:

Who you are:

• Independent problem-solving: Display strong ability in analysing and interpreting data, arriving at a well-reasoned assessment, and developing rational next steps.
• Independent planning and delivery: Display track record of moving teams from ideation to execution, and actively managing delivery plans against limited time and resources. Able to set clear priorities.
• Stakeholder management: Support clear, focused, and effective communication / coordination between internal teams and external stakeholders.
• Have strong communication skills (written and spoken). Able to present ideas in a structured and convincing manner (via verbally and presentation materials).
• Possess a growth mindset: Flexible to learn and unlearn, experiment, contribute to the learning cycle via knowledge sharing for teamwide benefit.
• (bonus) Operational experience: To have exposure to sales and/or service operations, including organisational design, process mapping, and training.

Job Requirements