The company offers financial perks, including transport facilities and education assistance. 

Financial Benefits

Atos supports flexible working arrangements, including work-from-home policies, to promote a healthy work-life balance.

Work-Life Balance

Employees have access to various discounts, including childcare vouchers, cycle-to-work schemes, gym memberships, and corporate offers.

Employee Discounts

Atos Services (M)

We are Europe’s top choice for cybersecurity, cloud, employee experiences, digital technology &amp; transformation services. We deliver our tailored, secure, and sustainable end-to-end digital solutions worldwide, powering the success and impact of global businesses for their clients and society at large.  
Tech Foundations is the Atos business line leading in managed services, focusing on hybrid cloud infrastructure, employee experience and technology services. We are a 48,000-strong team with a clear ambition: to apply digital technology to advance what matters for our clients and society at large in 69 countries. With our passionate experts and world-class partners, we design digital solutions from the everyday to the mission critical.&nbsp;

Source: <a href="https://atos.net/en/who-we-are" target="_self">Atos Site</a>

Who We Are

&nbsp;
Diversity and Inclusion
With a presence in 69 countries and a team of 48,000 professionals, Atos fosters a multicultural and diverse work environment. Open, informal, and flexible communication is encouraged to deliver top-quality, tailored solutions to clients worldwide.&nbsp;
Innovation and Agility
Atos focuses on applying digital technology to advance what matters for clients and society. The company designs digital solutions ranging from everyday applications to mission-critical systems, emphasizing agility and innovation.&nbsp;
Client-Centric Approach
Atos collaborates with passionate experts and world-class partners to deliver tailored solutions that meet client expectations, highlighting a commitment to client success.

Our Values

The future is our choice At Atos, as the global leader in secure and decarbonized digital, our purpose is to help design the future of the information space. Together we bring the diversity of our people’s skills and backgrounds to make the right choices with our clients, for our company and for our own futures. &nbsp; &nbsp;Job Title: (Japanese Language) Quality Analyst Job Type: Permanent&nbsp; Job Requirements <ul> <li>Bachelor Degree in Computer Science or equivalent</li> <li>3+ years working experience in Service Desk environment;</li> <li>Have received award for call handling or agent award or team award is desirable but not essential;</li> <li>A technical qualification is required</li> <li>Customer Service qualification is desirable but not essential</li> <li>Ability to speak and write well in English</li> <li>Experience in conducting call/ticket monitoring preferred&nbsp;</li> </ul> Responsibilities <ul> <li>Be accountable and ensure targeted calls/tickets per agent are monitored on a monthly level, as well as to coach the agents based on the findings.</li> <li>Document the scorings for all agents into the score sheet and ensure scores entered are based on the element definition handbook.</li> <li>Prepare the monthly management report on call/ticket quality for overall service desk with a trending analysis.</li> <li>Chair the monthly meeting with Team Leads and Operations Manager on the call/ticket quality performance for each account together with trending and improvement plans.</li> <li>To conduct call/ticket quality element training for new hires of Global Service Desk.</li> <li>Identify area of improvement and implement service improvement program to constantly improve the service quality of Global Service Desk</li> <li>To maintain and to practice efficient housekeeping on Quality Units Knowledge Base.</li> <li>Maintain good liaison with other delivery groups and teams;</li> <li>To participate and execute internal audits as per QMR/ISMR guidance.</li> <li>Maintain an effective understanding of the customers’ business, business requirements, and IT needs.</li> <li>To execute customer satisfaction surveys as per the process</li> <li>Execute CAR/PAR if any agents failed their call/ticket quality target.</li> <li>Execute WASP audits and ensure the document management process is being adhered.</li> <li>To conduct training pertaining to call/ticket quality and ISO awareness to agents as required.</li> <li>To be involved in new process implementation in order to understand the changing circumstances of Global Service Desk and ensure during audits this has been looked upon.</li> </ul> &nbsp; Lead and motivate the agents in regards to quality outputs&nbsp; <ul> <li>Provide advice to the agents based on the findings of call/ticket quality;</li> <li>Ensure effective communication across teams utilizing appropriate material;</li> <li>Coach, develop and motivate agents for quality deliverables in regards to calls/tickets handled;&nbsp;</li> <li>Perform call shadowing and additional coaching during the take on of new/ incremental business;&nbsp;</li> <li>Plan and schedule training as and when required;</li> <li>Provide on-the-job training on call/ticket quality and coaching to a team where this is appropriate and needed;</li> </ul> Drive the business <ul> <li>Assist project manager(s) for specific projects where scope is appropriate and relevant;</li> <li>Conduct regular meetings with Team Leaders and Managers to monitor and review call/ticket quality performance and to ensure teams within the group are working well across one another ensuring the Head of Operations Manager is kept informed as necessary;</li> <li>Produce regular monthly reports in predefined format to the Head of Operations and Operations Manager&nbsp;</li> </ul> #LI-Malaysia&nbsp; &nbsp; Here at Atos, diversity and inclusion are embedded in our DNA. <a href="https://atos.net/en/careers/atos-today">Read more</a> about our commitment to a fair work environment for all. &nbsp; Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. <a href="https://atos.net/en/about-us/corporate-responsibility-and-sustainability">Find out</a> more on our CSR commitment.&nbsp; Choose your future. Choose Atos.

This job is for a Quality Analyst at Atos, focusing on improving service desk quality. You might like this job because you’ll coach teams, prepare reports, and drive service improvements while working in a diverse, inclusive environment.

The future is our choice
At Atos, as the global leader in secure and decarbonized digital, our purpose is to help design the future of the information space. Together we bring the diversity of our people’s skills and backgrounds to make the right choices with our clients, for our company and for our own futures.    Job Title: (Japanese Language) Quality Analyst
Job Type: Permanent  Job Requirements  

-Bachelor Degree in Computer Science or equivalent 

-3+ years working experience in S...

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Atos Services (M)