All employees are entitled to outpatient claims, subject to limits that vary by job grade.

Outpatient

Annual leave entitlement begins at 15 days per year. The entitlement increases by 2 days for every 3 years of service, up to a maximum of 25 days/year

Annual Leave

Employees who meet or exceed expectations in their annual KPIs will be eligible for a performance bonus.

Performance Bonus

Inpatient coverage is provided upon confirmation of employment, subject to limits that vary by job grade.

Inpatient Coverage

When the company exceeds its overall performance targets, employees will have the opportunity to enjoy an overseas company trip.

Company Trip

Confirmed employees are eligible for annual dental and optical reimbursement, subject to limits that vary by job grade.

Dental & Optical

AVM Cloud Sdn Bhd

Recognized as one of the premier cloud solution providers in Malaysia, AVM Cloud Sdn Bhd has been at the forefront of cloud computing services since 2010. Throughout the past decade, AVM Cloud has established its reputation as Malaysia's foremost Enterprise Cloud Solution Provider, standing shoulder to shoulder with leading global counterparts.
AVM Cloud's robust infrastructure is supported by three state-of-the-art datacentres located within Malaysia, enabling us to offer a comprehensive range of public and virtual private cloud services with expertise in Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS), and Advanced Analytics.
Continuously pushing the boundaries of innovation and embracing the latest technologies, AVM Cloud ensures that clients receive cutting-edge enterprise cloud solutions. Through a steadfast dedication to excellence, AVM Cloud delivers top-tier cloud computing products and services, empowering enterprises to flourish in the digital age.

Our mission is to empower businesses in their cloud journey

We believe in a balanced approach to flexibility—productivity is the true measure of performance. We value results, ownership, and accountability.
We foster a culture of openness where no one should ever feel afraid to speak up, share ideas, or raise concerns. Every voice matters.
Above all, we are a team. Your colleagues are always ready to support you, collaborate, and help you succeed.

Our Work Culture

&nbsp;Responsibilities:
<ul>
<li>Handle IT service hotline and provide 1st level of support.</li>
<li>Transform tickets created by email or calls into the ticket system.</li>
<li>Identify and escalate situations requiring urgent attention.</li>
<li>Usage of remote tools (where applicable) to analyse and resolve the issue.</li>
<li>Ensure the SLA &amp; customer satisfaction levels are met.</li>
<li>Conducting basic probing to determine the next action for any related inquiries.</li>
<li>To perform any other assignment as and when required by the management.</li>
<li>Prepare the daily, weekly, and monthly reports.</li>
</ul>

This job is a Support Engineer role where you&#x27;ll help customers with tech issues over the phone or email. You might like this job because it offers hands-on problem-solving and teamwork, plus you&#x27;ll get to improve customer satisfaction daily!

Virtualization

VMware Virtualization

VMware Products

Linux

Network Infrastructure

 Responsibilities:



-Handle IT service hotline and provide 1st level of support.


-Transform tickets created by email or calls into the ticket system.


-Identify and escalate situations requiring urgent attention.


-Usage of remote tools (where applicable) to analyse and resolve the issue.


-Ensure the SLA and customer satisfaction levels are met.


-Conducting basic probing to determine the next action for any related inquiries.


-To perform any other assignment as and w...

Support Engineer

AVM Cloud Sdn Bhd

IT Support

Elang Wah Sdn Bhd

IT Support Engineer

Well Prestige

IT Support

Stampede Solution

IT Field Support Officer

DobiQueen

IT Executive - Technical Support

MOG Group of Companies

IT Support Executive

Oriental Sheet Piling Sdn Bhd

Resident Engineer (Cyber Security)

Bright Nexus (M) Sdn Bhd

Customer Service Specialist

Epos Global Solutions Sdn Bhd

IT Service Desk Analyst (Japanese Speaking)

PERSOLKELLY Malaysia

Company Profile

AVM Cloud Sdn Bhd