AYD AUTO SERVICE

<p>&nbsp;</p>
<ul>
<li>Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible. </li>
<li>Greets customers in a timely, friendly manner. </li>
<li>Provides a complete and accurate written cost estimate for labour and parts. Establishes "promised time". </li>
<li>Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed. </li>
<li>Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average. </li>
<li>Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus. </li>
<li>Follows all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor. </li>
</ul>

This job is for a General Clerk who helps customers with car service appointments and ensures they understand costs and timelines. You might like this job because it involves friendly interactions and making sure customers are satisfied with their vehicle care!

Customer Relationship Management

 



-Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible. 


-Greets customers in a timely, friendly manner. 


-Provides a complete and accurate written cost estimate for labour and parts. Establishes "promised time". 


-Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additiona...

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AYD AUTO SERVICE

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AYD AUTO SERVICE