Bank Rakyat Malaysia 

Job Purpose:
To support the bank’s day-to-day operational and documentation activities by ensuring accurate processing, verification, and maintenance of banking transactions and records in compliance with internal policies, regulatory standards, and service quality expectations.
Key Responsibilities:
<ol>
<li>Operational Support</li>
</ol>
<ul>
<li>Process daily banking transactions including account opening, fund transfers, remittances, deposits, and withdrawals in an accurate and timely manner.</li>
<li>Ensure proper authorization and verification of all operational activities in accordance with standard operating procedures (SOPs).</li>
<li>Assist in end-of-day reconciliation, balancing, and reporting activities.</li>
<li>Monitor operational workflows to ensure efficiency and compliance with service-level timelines. &nbsp;</li>
</ul>
<ol>
<li>Documentation Management</li>
</ol>
<ul>
<li>Prepare, verify, and maintain all operational and customer-related documentation (e.g., account forms, loan documents, trade finance papers).</li>
<li>Ensure all documents are complete, valid, and compliant with internal and regulatory requirements.</li>
<li>Maintain proper filing, indexing, and archiving of physical and digital documents for easy retrieval and audit readiness.</li>
<li>Liaise with relevant departments (Compliance, Legal, Credit, etc.) for document verification and approval. &nbsp;</li>
</ul>
<ol>
<li>Compliance and Risk Management</li>
</ol>
<ul>
<li>Adhere strictly to the bank’s internal controls, compliance policies, and regulatory guidelines (e.g., AMLA, BNM, and internal audit standards).</li>
<li>Report any discrepancies, irregularities, or operational risks to the superior immediately.</li>
<li>Support internal and external audit processes by providing relevant documentation and clarification. &nbsp;</li>
</ul>
<ol>
<li>Customer Service</li>
</ol>
<ul>
<li>Deliver prompt and professional service to both internal and external customers.</li>
<li>Handle customer documentation queries and ensure timely resolution.</li>
<li>Promote a culture of accuracy, accountability, and continuous improvement in operations and documentation handling. &nbsp;</li>
</ul>
<ol>
<li>Other Duties</li>
</ol>
<ul>
<li>Participate in process improvement initiatives and system enhancements related to operations and documentation.</li>
<li>Perform other duties as assigned by the supervisor from time to time. &nbsp;</li>
</ul>

This job is all about supporting day-to-day banking operations. You might like this job because you’ll handle transactions, manage important documents, ensure compliance, and help customers, all while promoting efficiency and accuracy!

Microsoft Excel

Verbal Communication Skills

Job Purpose:
To support the bank’s day-to-day operational and documentation activities by ensuring accurate processing, verification, and maintenance of banking transactions and records in compliance with internal policies, regulatory standards, and service quality expectations.
Key Responsibilities:



-Operational Support




-Process daily banking transactions including account opening, fund transfers, remittances, deposits, and withdrawals in an accurate and timely manner.


-Ensure prope...

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Bank Rakyat Malaysia