Job Description

Job Purpose:

To support the bank’s day-to-day operational and documentation activities by ensuring accurate processing, verification, and maintenance of banking transactions and records in compliance with internal policies, regulatory standards, and service quality expectations.

Key Responsibilities:

1. Operational Support

• Process daily banking transactions including account opening, fund transfers, remittances, deposits, and withdrawals in an accurate and timely manner.
• Ensure proper authorization and verification of all operational activities in accordance with standard operating procedures (SOPs).
• Assist in end-of-day reconciliation, balancing, and reporting activities.
• Monitor operational workflows to ensure efficiency and compliance with service-level timelines.
   

1. Documentation Management

• Prepare, verify, and maintain all operational and customer-related documentation (e.g., account forms, loan documents, trade finance papers).
• Ensure all documents are complete, valid, and compliant with internal and regulatory requirements.
• Maintain proper filing, indexing, and archiving of physical and digital documents for easy retrieval and audit readiness.
• Liaise with relevant departments (Compliance, Legal, Credit, etc.) for document verification and approval.
   

1. Compliance and Risk Management

• Adhere strictly to the bank’s internal controls, compliance policies, and regulatory guidelines (e.g., AMLA, BNM, and internal audit standards).
• Report any discrepancies, irregularities, or operational risks to the superior immediately.
• Support internal and external audit processes by providing relevant documentation and clarification.
   

1. Customer Service

• Deliver prompt and professional service to both internal and external customers.
• Handle customer documentation queries and ensure timely resolution.
• Promote a culture of accuracy, accountability, and continuous improvement in operations and documentation handling.
   

1. Other Duties

• Participate in process improvement initiatives and system enhancements related to operations and documentation.
• Perform other duties as assigned by the supervisor from time to time.
   

Job Requirements

Job Qualification

1. Recognized Degree in Banking / Business Studies / Accounting / Economic / Public Administration or equivalent and obtained at least:

a) CGPA 3.00 & above (Accounting & Finance).

b) CGPA 3.25 & above (related to Banking / Islamic Banking).

1. Excellent written & interpersonal communication skills.
   

Note:

1) Please be inform that only successful applicants will be contacted & the placement is subject to the vacancies availability.
2) Fresh Graduate is encourage to apply

Skills