Your health matters—our comprehensive medical coverage keeps you and your family protected.

Medical Coverage

Take the time you need to rest, recharge, and enjoy life with our paid time off benefits.

Paid Time Off

Achieve work-life harmony with our flexible work arrangements tailored to your needs.



Flexible Work Arrangements

We celebrate your hard work with meaningful awards and recognition programs.

Awards and Recognition

Prioritize your well-being with access to programs designed to support your physical and mental health.

Wellness Program

Plan for your future with confidence through our retirement savings plans.

Retirement Savings Plans

Becton Dickinson Global Services Centre Sdn. Bhd.

BD is one of the largest global medical technology companies in the world and is advancing the world of health™ by improving medical discovery, diagnostics, and the delivery of care. We support the heroes on the frontlines of health care by developing innovative technology, services, and solutions that help advance both clinical therapy for patients and clinical processes for health care providers. In 2017, BD welcomed C. R. Bard and its products into the BD family.

BD and its employees have a passion and a commitment to improve patient outcomes, streamline the care delivery process for clinicians, enable laboratory scientists to better diagnose disease, and help researchers develop the next generation of diagnostics and therapeutics. BD has a presence in virtually every country and partners with organizations around the world to address some of the most challenging global health issues. By working in close collaboration with customers, BD can enhance outcomes, lower costs, increase efficiencies, improve safety, and expand access to health care.

BD Malaysia has operated since 1987 and leads in patient and healthcare worker safety and the technologies that enable medical research and clinical laboratories.

We are proud to provide innovative solutions that help advance tomorrow’s healthcare today, as part of the BD global family.

Our Commercial span sites in Damansara Heights, Kuala Lumpur. Kulim, Kedah is the home of our manufacturing plant and Penang is our Contract Manufacturing site. Together with our Greater Asia Shared Service Center located in Bangsar South, Kuala Lumpur, we are making a difference everyday.

Source: <a href="https://jobs.bd.com/en-locations-malaysia" target="_self">BD Website</a>

Who We Are

Our standards of behavior:
<ul>
<li>We do what is right</li>
<li>We are all accountable</li>
<li>We thrive on innovation and demand quality</li>
<li>We learn and improve every day</li>
<li>We help each other be great</li>
</ul>
Source: <a href="https://jobs.bd.com/about-us" target="_self">BD Website</a>

Our Values

<div class="job-detail-wrapper"> <section id="anchor-overview" class="ajd_section ajd_overview">  <div class=""> Be part of something bigger at BD. Here, you’ll help us share our innovative solutions with more clinics, physicians, pharmacies and medical entities which will in turn benefit the health and well-being of people and patients all over the nation. It’s an exciting, challenging and rewarding role, but you’ll be working from a place of strength thanks to our trusted name, and the belief in our products that you’ll quickly develop. Here, you’ll be channeling all your sales skills and experience into one singular goal: advancing the world of health™. At BD, you can make a true difference of one. <ul class="ajd_overview__quick-facts enhance-element active actived-once"> <li class="ajd_overview__quick-fact ajd_overview__quick-fact--time"> Job Type: Full-Time </li> <li class="ajd_overview__quick-fact ajd_overview__quick-fact--level2"> Job Level: Entry to Senior </li> <li class="ajd_overview__quick-fact ajd_overview__quick-fact--travel"> Travel: Varies </li> <li class="ajd_overview__quick-fact ajd_overview__quick-fact--salary2"> Salary: Competitive </li> <li class="ajd_overview__quick-fact ajd-glassdoor"> <a href="https://www.glassdoor.com/Reviews/BD-Reviews-E88.htm" class="ajd-glassdoor__link"> <img class="ajd-glassdoor__icon" src="https://www.glassdoor.com/api/widget/verticalStarRating.htm?e=88" alt="Glassdoor Reviews and Company Rating"> </a> </li> </ul> </div> <div class="back-to-ajd-nav"><a class="back-to-ajd-nav__a" href="#nav-anchor-overview">Back to navigation (OVERVIEW)</a></div></section> <section id="anchor-responsibilities" class="ajd_section ajd_job-details job-description" data-selector-name="jobdetails" data-org-id="159" data-job-id="74021017552" data-save-jobs="true"> <h2 class="ajd_section__heading ajd_job-details__heading">Responsibilities</h2> <div class="ats-description ajd_job-details__ats-description"> <h1>Job Description Summary</h1>This position requires 1-5 years technical/customer support experience with the opportunity for accelerated growth. As a Customer Support Specialist you will be the first voice the client will hear and the first level of support. Your responsibility will be to accept inbound calls from doctors, nurses, pharmacies, and other healthcare entities; obtain the necessary information, attempt to resolve the incident or escalate if necessary. You will delegate pending callbacks to the appropriate Customer Support Specialist tiers. Documentation of the client’s name, concerns/complaints, facility and phone number is paramount before escalating tickets<h1>Job Description</h1>We are the makers of possibleBD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.&nbsp;Why Join Us?A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.&nbsp;Become a maker of possible with us!Essential/critical functions:<ul><li>Follow necessary Customer Support protocols</li><li>Interact with customers in a professional and enthusiastic manner via verbal and written communication</li><li>Promptly answer support calls, document and transfer with a high level of urgency</li><li>Accurately document client interaction in a professional manner</li><li>Work well with people from different disciplines with varying degrees of technical experience while maintaining a positive attitude</li><li>Organize caseload, troubleshoot assigned queue of cases and identify those that need escalation in a high-pressure environment</li><li>Resolve open tickets and communicate resolution to the client to confirm satisfaction</li><li>Use internal support applications to communicate professionally, effectively, and timely with the internal team and customers</li><li>Support the field implementation team to successfully complete installations</li><li>Coordinate and execute the shipment of parts and supplies to customers</li></ul>Skills and Attributes:Technical:<ul><li>Databases SQL Server (SQL 2008/2012)</li><li>SSIS (SQL Job) exposure/experience</li><li>SQL Reporting Services</li><li>OS knowledge</li><li>Windows Services</li><li>IIS and Web Applications</li><li>Running Performance Counters</li><li>Basic Understanding of Group Policies</li><li>Security Permissions</li><li>Networking topology</li><li>DNS</li><li>DHCP</li><li>LAN/WAN</li><li>Telnet</li><li>Ports (Networking/OS)</li><li>Understanding of XML language</li><li>Ability to review application and OS logs</li><li>Active Directory experience or exposure</li><li>VMware experience or exposure (1+ years)</li></ul>Soft Skills<ul><li>Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems</li><li>Excellent time management and multitasking skills Strong personal commitment to quality, customer service and patient safety</li><li>Ability to understand and communicate complex technical systems to a non-technical audience Works well in a team environment</li><li>Proven ability to maintain a professional demeanor when handling complex user issues and high pressure situations</li></ul>Other skills:<ul><li>Excellent customer service skills (written and verbal) a must</li><li>Exceptional attention to detail</li><li>Excellent organizational skills</li><li>Ability to work in a fast-paced environment</li><li>Exceptional ability to interact with customers in a professional and friendly manner, especially in high-stress situations</li><li>Ability to effectively listen, empathize and reassure clients their issues will be resolved</li><li>Ability to independently research, troubleshoot, and probe technical hardware and software issues</li><li>Ability to work in a team environment</li><li>Ability to work in a remote, home office-based environment</li><li>Experience using a computer in a work setting</li><li>Strong work ethic and initiative</li></ul>Education/Licenses/Certifications Required: Bachelor's degree preferredRequired SkillsOptional Skills.<h1>Primary Work Location</h1>MYS Kuala Lumpur - Jalan Kerinchi<h1>Additional Locations</h1><h1>Work Shift</h1>MY2 Night 10p-7a Mon-Fri (Malaysia) </div> <div class="job-detail-tab-bottom"> <a class="ajd_btn__apply button job-apply bottom" data-job-id="74021017552" data-job-organization-id="159" data-selector-name="job-apply-link" data-page-type="AdvancedJobDescription" data-page-name="ajd-page" data-override-candidate-card="False" data-delay-url="False" data-apply-url="https://bdx.wd1.myworkdayjobs.com/EXTERNAL_CAREER_SITE_MALAYSIA/job/MYS-Kuala-Lumpur---Jalan-Kerinchi/Customer-Support-Specialist--12-Month-Contract--US-Working-Hours-_R-504520/apply" href="https://bdx.wd1.myworkdayjobs.com/EXTERNAL_CAREER_SITE_MALAYSIA/job/MYS-Kuala-Lumpur---Jalan-Kerinchi/Customer-Support-Specialist--12-Month-Contract--US-Working-Hours-_R-504520/apply" rel="nofollow" data-apply-mobile="true" data-url-type="0" style="pointer-events: auto;">Apply</a> </div> <div class="back-to-ajd-nav"><a class="back-to-ajd-nav__a" href="#nav-anchor-responsibilities">Back to navigation (RESPONSIBILITIES)</a></div></section> <form id="social-share" class="social-share--wrapper" action="/subscribe/workwithme" data-error="" data-logged-in="" data-registered="" data-approved-domains="" data-ajax-url="//jobs.bd.com/subscribe/workwithme" data-workwithme="False" data-selector-name="socialshare" novalidate="novalidate"> <section class="social-share social-share--content"> <h2>Share job</h2> <ul class="social-share-items"> <li><a class="share facebook" data-job-id="74021017552" data-job-location="1735161" data-job-title="Customer Support Specialist (12-Month Contract, US Working Hours)" data-share-refer-url="//jobs.bd.com/subscribe/refer/" data-share-type="facebook" href="https://www.facebook.com/sharer/sharer.php?u=https%3a%2f%2fjobs.bd.com%2fjob%2fkuala-lumpur%2fcustomer-support-specialist-12-month-contract-us-working-hours%2f159%2f74021017552%3futm_source%3dfacebook.com%26utm_medium%3dsocial_post%26utm_campaign%3dBD_social" rel="noopener noreferrer" target="_blank">Facebook</a></li> <li><a class="share twitter" data-job-id="74021017552" data-job-location="1735161" data-job-title="Customer Support Specialist (12-Month Contract, US Working Hours)" data-share-refer-url="//jobs.bd.com/subscribe/refer/" data-share-type="twitter" href="https://x.com/intent/post?text=Customer+Support+Specialist+(12-Month+Contract%2c+US+Working+Hours)&amp;url=https://jobs.bd.com/job/kuala-lumpur/customer-support-specialist-12-month-contract-us-working-hours/159/74021017552?utm_source=twitter.com%26utm_medium=social_post%26utm_campaign=BD_social" rel="noopener noreferrer" target="_blank">X</a></li> <li><a class="share linkedin" data-job-id="74021017552" data-job-location="1735161" data-job-title="Customer Support Specialist (12-Month Contract, US Working Hours)" data-share-refer-url="//jobs.bd.com/subscribe/refer/" data-share-type="linkedin" href="http://www.linkedin.com/shareArticle?mini=true&amp;url=https%3a%2f%2fjobs.bd.com%2fjob%2fkuala-lumpur%2fcustomer-support-specialist-12-month-contract-us-working-hours%2f159%2f74021017552%3futm_source%3dlinkedin.com%26utm_medium%3dsocial_post%26utm_campaign%3dBD_social&amp;title=Customer+Support+Specialist+(12-Month+Contract%2c+US+Working+Hours)" rel="noopener noreferrer" target="_blank">LinkedIn</a></li> <li><a class="share email" data-job-id="74021017552" data-job-location="1735161" data-job-title="Customer Support Specialist (12-Month Contract, US Working Hours)" data-share-refer-url="//jobs.bd.com/subscribe/refer/" data-share-type="email" href="mailto:?subject=Customer%20Support%20Specialist%20%2812-Month%20Contract%2C%20US%20Working%20Hours%29&amp;body=https%3a%2f%2fjobs.bd.com%2fjob%2fkuala-lumpur%2fcustomer-support-specialist-12-month-contract-us-working-hours%2f159%2f74021017552%3futm_source%3demail%26utm_medium%3dsocial_post%26utm_campaign%3dBD_social">Email</a></li> </ul> </section> </form> </div>

This job is a Customer Support Specialist role with BD, a global medical technology company. You might like this job because it involves providing technical support to healthcare professionals, requires SQL and IT knowledge, and offers the opportunity to shape the future of health.

    Be part of something bigger at BD. Here, you’ll help us share our innovative solutions with more clinics, physicians, pharmacies and medical entities which will in turn benefit the health and well-being of people and patients all over the nation. It’s an exciting, challenging and rewarding role, but you’ll be working from a place of strength thanks to our trusted name, and the belief in our products that you’ll quickly develop. Here, you’ll be channeling all your sales skills and experien...

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Becton Dickinson Global Services Centre Sdn. Bhd.