Your health matters—our comprehensive medical coverage keeps you and your family protected.

Medical Coverage

Take the time you need to rest, recharge, and enjoy life with our paid time off benefits.

Paid Time Off

Achieve work-life harmony with our flexible work arrangements tailored to your needs.



Flexible Work Arrangements

We celebrate your hard work with meaningful awards and recognition programs.

Awards and Recognition

Prioritize your well-being with access to programs designed to support your physical and mental health.

Wellness Program

Plan for your future with confidence through our retirement savings plans.

Retirement Savings Plans

Becton Dickinson Global Services Centre Sdn. Bhd.

<p>BD is one of the largest global medical technology companies in the world and is <em>advancing the world of health™</em> by improving medical discovery, diagnostics, and the delivery of care. We support the heroes on the frontlines of health care by developing innovative technology, services, and solutions that help advance both clinical therapy for patients and clinical processes for health care providers. In 2017, BD welcomed C. R. Bard and its products into the BD family.</p>
<p></p>
<p>BD and its employees have a passion and a commitment to improve patient outcomes, streamline the care delivery process for clinicians, enable laboratory scientists to better diagnose disease, and help researchers develop the next generation of diagnostics and therapeutics. BD has a presence in virtually every country and partners with organizations around the world to address some of the most challenging global health issues. By working in close collaboration with customers, BD can enhance outcomes, lower costs, increase efficiencies, improve safety, and expand access to health care.</p>
<p></p>
<p>BD Malaysia has operated since 1987 and leads in patient and healthcare worker safety and the technologies that enable medical research and clinical laboratories.</p>
<p></p>
<p>We are proud to provide innovative solutions that help advance tomorrow’s healthcare today, as part of the BD global family.</p>
<p></p>
<p>Our Commercial span sites in Damansara Heights, Kuala Lumpur. Kulim, Kedah is the home of our manufacturing plant and Penang is our Contract Manufacturing site. Together with our Greater Asia Shared Service Center located in Bangsar South, Kuala Lumpur, we are making a difference everyday.</p>
<p></p>
<p>Source: <a href="https://jobs.bd.com/en-locations-malaysia" target="_self">BD Website</a></p>

Who We Are

<p><strong> Our standards of behavior:</strong></p>
<ul>
<li>We do what is right</li>
<li>We are all accountable</li>
<li>We thrive on innovation and demand quality</li>
<li>We learn and improve every day</li>
<li>We help each other be great</li>
</ul>
<p>Source: <a href="https://jobs.bd.com/about-us" target="_self">BD Website</a></p>

Our Values

<p><div class="job-detail-wrapper"> <section id="anchor-overview" class="ajd_section ajd_overview">  <div class=""> <p class="ajd_overview__about-job"><b>Be part of something bigger at BD.</b> Here, you’ll help us share our innovative solutions with more clinics, physicians, pharmacies and medical entities which will in turn benefit the health and well-being of people and patients all over the nation. It’s an exciting, challenging and rewarding role, but you’ll be working from a place of strength thanks to our trusted name, and the belief in our products that you’ll quickly develop. Here, you’ll be channeling all your sales skills and experience into one singular goal: advancing the world of health™. At BD, you can make a true difference of one.</p> <ul class="ajd_overview__quick-facts enhance-element active actived-once"> <li class="ajd_overview__quick-fact ajd_overview__quick-fact--time"> <i class="ajd_overview__quick-fact-ico ico-time"></i> <span><b>Job Type: </b><br>Full-Time</span> </li> <li class="ajd_overview__quick-fact ajd_overview__quick-fact--level2"> <i class="ajd_overview__quick-fact-ico ico-level2"></i> <span><b>Job Level: </b><br>Entry to Senior</span> </li> <li class="ajd_overview__quick-fact ajd_overview__quick-fact--travel"> <i class="ajd_overview__quick-fact-ico ico-travel"></i> <span><b>Travel: </b><br>Varies</span> </li> <li class="ajd_overview__quick-fact ajd_overview__quick-fact--salary2"> <i class="ajd_overview__quick-fact-ico ico-salary2"></i> <span><b>Salary: </b><br>Competitive</span> </li> <li class="ajd_overview__quick-fact ajd-glassdoor"> <a href="https://www.glassdoor.com/Reviews/BD-Reviews-E88.htm" class="ajd-glassdoor__link"> <img class="ajd-glassdoor__icon" src="https://www.glassdoor.com/api/widget/verticalStarRating.htm?e=88" alt="Glassdoor Reviews and Company Rating"> </a> </li> </ul> </div> <div class="back-to-ajd-nav"><a class="back-to-ajd-nav__a" href="#nav-anchor-overview">Back to navigation (OVERVIEW)</a></div></section> <section id="anchor-responsibilities" class="ajd_section ajd_job-details job-description" data-selector-name="jobdetails" data-org-id="159" data-job-id="76889271072" data-save-jobs="true"> <h2 class="ajd_section__heading ajd_job-details__heading">Responsibilities</h2> <div class="ats-description ajd_job-details__ats-description"> <h1>Job Description Summary</h1>The purpose of the Connected Med Management Technical Support Specialist (multiskilled) is to assist in resolving complex, time sensitive, and high-risk issues, which include customer escalations, sites down, remote troubleshooting, and dispatching cases to field service technicians, within a timely and professional manner. Each CMM specialist is trained to support two core products, ES and PLX or ES and CIISafe. The specialist is also expected to understand the Legacy and NextGen systems from server to station and any integrated connections to other BD products. We strive to be the leader in support by building trusted partnerships, foster open communication, drive team and cross functional collaboration, and empower our CMM TSC Specialist to take calculated risks and continuously improve our culture, processes and service.<p style="text-align:inherit"></p><p style="text-align:inherit"></p><h1>Job Description</h1><h3>I.Department Overview</h3><h3>BD is one of the largest global medical device companies in the world and is advancing the world of health by improving medical discovery, diagnostics, and the delivery of care.&nbsp; The BD MMS Service and Support organization provides technical service and field support to BD’s dispensing customers with a mission that’s focused on knowing there’s a patient at the center of everything we do so our pledge is to deliver exceptional service to our customers.</h3><h3></h3><h3>II.Purpose</h3><h3><span>The purpose of the Connected Med Management Technical Support Specialist (multiskilled) is to assist in resolving complex, time sensitive, and high-risk issues, which include customer escalations, sites down, remote troubleshooting, and dispatching cases to field service technicians, within a timely and professional manner. Each CMM specialist is trained to support two core products, ES and PLX or ES and CIISafe. The specialist is also expected to understand the Legacy and NextGen systems from server to station and any integrated connections to other BD products. We strive to be the leader in support by building trusted partnerships, foster open communication, drive team and cross functional collaboration, and empower our CMM TSC Specialist to take calculated risks and continuously improve our culture, processes and service. </span></h3><h3>Specific Duties, Activities and Responsibilities</h3><h3></h3><h3>III.Knowledge, Skills and Abilities</h3><h3><b>Customer Service Support</b><u>Service Orientation, Initiative, &amp; Quality</u></h3><ul><li><h3>Fosters an open dialogue, maintains an approachable manner, and treats others fairly and respectfully. Preserves others’ self-confidence and dignity, and shows regard for their opinions when coaching and assisting other agents and specialists when faced with difficult technical issues</h3></li><li><h3>Demonstrates effective use of phone and email for communication channel</h3></li><li><h3>Adapts the content, tone, style, and form to suit the needs of the reader, the subject, and the purpose of the communication by use of clear and succinct information when documenting case notes.&nbsp; Uses plain talk to explain complex or technical concepts</h3></li><li><h3>Sets clear objectives and measure for expectations and timelines (Internal or External)</h3></li><li><h3>Supports the resolution of trending issues</h3></li><li><h3>Sets clear expectation and models behavior to encourage high level maintenance of data quality and integrity (CRM)</h3></li><li><h3>Provides the pertinent information agents and specialists need to be successful and promotes customer-centric concepts when creating/updating Knowledge Articles</h3></li><li><h3>Provides progress updates to customer. Seeks customer feedback and ensures needs have been fully met</h3></li><li><h3>Adapts the content, tone, style, and form to suit the needs of the reader, the subject, and the purpose of the communication by use of clear and succinct information when documenting case notes, and internal &amp; external communications.&nbsp; Uses plain talk to explain complex or technical concepts</h3></li><li><h3>Provides mentorship to others by providing guidance and feedback to help encourage and support quality customer interactions</h3></li></ul><h3><u>Accountable </u></h3><ul><li><h3>Models and sets expectations for high-quality personal case management</h3></li><li><h3>Mentors and moderates process, progress, and results to ensure adherence to process checklists &amp; collaboration process</h3></li><li><h3>Models continuous learning and fosters an environment to encourage others to continue customer education (clinical and technical)</h3></li><li><h3>Knows and supports teammates’ work and deliverables. Helps teammates who need or ask for support or assistance</h3></li><li><h3>Addresses issues in an open, constructive, professional manner, and persuades others to approach issues in the same manner</h3></li><li><h3>Displays a positive attitude about the work to be done, co-workers, customers, management, and employer policies</h3></li><li><h3>Asks for and uses feedback to improve performance. Seeks and acquires new competencies, work methods, ideas, and information that will improve own efficiency and effectiveness on the job</h3></li></ul><h3><u>Problem Solving / Decision Making</u></h3><ul><li><h3>Sponsors, selects team members, take ownership and collaboratively guides the resolution activities and Root Cause Investigation (RCA) progress</h3></li><li><h3>Ensures good decisions are made when resolving new/recurring/ongoing cases</h3></li><li><h3>Peer mentor and actively partners cross-regionally and across teams to solve issues</h3></li><li><h3>Accurately assesses priority level and actively seeks to assist peers in assessing priority</h3></li><li><h3>Remains open to many approaches to address needs or resolve issues. Seeks suggestions from other parties</h3></li></ul><h3><b>Technical</b></h3><ul><li><h3>Advanced understanding of BD products and how technical support and Field supports them in our customers' environments</h3></li><li><h3>Expected to support two related core products in parallel</h3></li><li><h3>Understanding of how our products enhance and interact with hospital workflow</h3></li><li><h3>Ability to identify issue-trends and uses available tools, resources, and team collaboration to troubleshoot customer issues</h3></li></ul><h3><br><b>Administrative/Other</b></h3><ul><li><h3>Adherence to work and call schedules</h3></li><li><h3>Timely completion of any Company or Department required training.</h3></li><li><h3>Performs other duties as assigned</h3></li></ul><h3>IV.Training</h3><ul><li><h3>Combination of in-classroom training and shadowing for 3-weeks, followed by on the job training</h3></li><li><h3>Next core product training will be provided around 6-9 months period, followed by a certification exam</h3></li><li><h3>Level 2 product certification training will be provided around the 6-9 month period, followed by a certification exam</h3></li></ul><h3>V.Education:</h3><ul><li><h3>Bachelor's degree in Computer Science, Information Technology or Information Systems&nbsp;or 4+ years or equivalent experience</h3></li></ul><h3>VI.Experience:</h3><ul><li><h3>Microsoft SQL experience (3+ Years)</h3></li><li><h3>CompTIA A+ or N+ Preferred</h3></li><li><h3>Ability to communicate technical solutions/recommendations to a non-technical audience</h3></li><li><h3>Windows Server (2008+) and Desktop Administration (Win7+)</h3></li><li><h3>Networking topology, terminology, commands&nbsp;</h3></li><li><h3>IIS and Web Application Administration</h3></li><li><h3>Group Policies&nbsp;Terminology and Administration</h3></li><li><h3>Active Directory Administration</h3></li><li><h3>VMWare Terminology and Administration</h3></li><li><h3>Installing peripherals (Scanners, Printers...)</h3></li><li><h3>Application Installation and Troubleshooting</h3></li></ul><h3>VII.Physical/Mental Requirements:</h3><ul><li><h3>Flexible in working hours , primarily supporting North America day hours</h3></li></ul><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p>Required Skills</p><p>Optional Skills</p><p></p><p>.</p><h1>Primary Work Location</h1>MYS Kuala Lumpur - Jalan Kerinchi<p style="text-align:inherit"></p><p style="text-align:inherit"></p><h1>Additional Locations</h1><p style="text-align:inherit"></p><p style="text-align:inherit"></p><h1>Work Shift</h1>MY2 Night 10p-7a Fri-Tue (Malaysia) </div> <div class="job-detail-tab-bottom"> <a class="ajd_btn__apply button job-apply bottom" data-job-id="76889271072" data-job-organization-id="159" data-selector-name="job-apply-link" data-page-type="AdvancedJobDescription" data-page-name="ajd-page" data-override-candidate-card="False" data-delay-url="False" data-apply-url="https://bdx.wd1.myworkdayjobs.com/EXTERNAL_CAREER_SITE_MALAYSIA/job/MYS-Kuala-Lumpur---Jalan-Kerinchi/Technical-Support-Centre-Specialist_R-508793/apply" href="https://bdx.wd1.myworkdayjobs.com/EXTERNAL_CAREER_SITE_MALAYSIA/job/MYS-Kuala-Lumpur---Jalan-Kerinchi/Technical-Support-Centre-Specialist_R-508793/apply" rel="nofollow" data-apply-mobile="true" data-url-type="0" style="pointer-events: auto;">Apply</a>  </div> <div class="back-to-ajd-nav"><a class="back-to-ajd-nav__a" href="#nav-anchor-responsibilities">Back to navigation (RESPONSIBILITIES)</a></div></section> <form id="social-share" class="social-share--wrapper" action="/subscribe/workwithme" data-error="" data-logged-in="" data-registered="" data-approved-domains="" data-ajax-url="//jobs.bd.com/subscribe/workwithme" data-workwithme="False" data-selector-name="socialshare" novalidate="novalidate"> <section class="social-share social-share--content"> <h2>Share job</h2> <ul class="social-share-items"> <li><a class="share facebook" data-job-id="76889271072" data-job-location="1735161" data-job-title="Technical Support Centre Specialist" data-share-refer-url="//jobs.bd.com/subscribe/refer/" data-share-type="facebook" href="https://www.facebook.com/sharer/sharer.php?u=https%3a%2f%2fjobs.bd.com%2fjob%2fkuala-lumpur%2ftechnical-support-centre-specialist%2f159%2f76889271072%3futm_source%3dfacebook.com%26utm_medium%3dsocial_post%26utm_campaign%3dBD_social" rel="noopener noreferrer" target="_blank">Facebook</a></li> <li><a class="share twitter" data-job-id="76889271072" data-job-location="1735161" data-job-title="Technical Support Centre Specialist" data-share-refer-url="//jobs.bd.com/subscribe/refer/" data-share-type="twitter" href="https://x.com/intent/post?text=Technical+Support+Centre+Specialist&amp;url=https://jobs.bd.com/job/kuala-lumpur/technical-support-centre-specialist/159/76889271072?utm_source=twitter.com%26utm_medium=social_post%26utm_campaign=BD_social" rel="noopener noreferrer" target="_blank">X</a></li> <li><a class="share linkedin" data-job-id="76889271072" data-job-location="1735161" data-job-title="Technical Support Centre Specialist" data-share-refer-url="//jobs.bd.com/subscribe/refer/" data-share-type="linkedin" href="http://www.linkedin.com/shareArticle?mini=true&amp;url=https%3a%2f%2fjobs.bd.com%2fjob%2fkuala-lumpur%2ftechnical-support-centre-specialist%2f159%2f76889271072%3futm_source%3dlinkedin.com%26utm_medium%3dsocial_post%26utm_campaign%3dBD_social&amp;title=Technical+Support+Centre+Specialist" rel="noopener noreferrer" target="_blank">LinkedIn</a></li> <li><a class="share email" data-job-id="76889271072" data-job-location="1735161" data-job-title="Technical Support Centre Specialist" data-share-refer-url="//jobs.bd.com/subscribe/refer/" data-share-type="email" href="mailto:?subject=Technical%20Support%20Centre%20Specialist&amp;body=https%3a%2f%2fjobs.bd.com%2fjob%2fkuala-lumpur%2ftechnical-support-centre-specialist%2f159%2f76889271072%3futm_source%3demail%26utm_medium%3dsocial_post%26utm_campaign%3dBD_social">Email</a></li> </ul> </section> </form> </div></p>

This job is a Technical Support Centre Specialist at BD, where you&#x27;ll solve health tech issues and help medical providers. You might like this job because you play a vital role in improving healthcare for people nationwide!

    Be part of something bigger at BD. Here, you’ll help us share our innovative solutions with more clinics, physicians, pharmacies and medical entities which will in turn benefit the health and well-being of people and patients all over the nation. It’s an exciting, challenging and rewarding role, but you’ll be working from a place of strength thanks to our trusted name, and the belief in our products that you’ll quickly develop. Here, you’ll be channeling all your sales skills and experien...

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Company Profile

Becton Dickinson Global Services Centre Sdn. Bhd.