Job Description

SUMMARY:

A Online Sales Executive is responsible for developing growth in the company through increased

sales and customer acquisition.

JOB RESPONSIBILITIES:

•  Conduct outbound calls to customers from a provided contact list.
•  Present products to prospective customers, effectively communicating their features and benefits.
• Cultivate an in-depth understanding of the products offered to address customer inquiries and objections.
•  Effectively handle objections and work towards converting leads into satisfied customers.
•  Develop and implement strategies to retain customers and reduce customer losing.
•  Identify opportunities to upsell or cross-sell products and services to existing customers.
•  Handle conflicts and complaints with professionalism and tact
•  Create a connection with the customer by showing genuine interest in their issue and offering a sympathetic response.
•  Be flexible and ready to adjust your approach based on the customer's personality and the complexity of their issue.
•  Capable of performing efficiently and effectively in high-pressure situations.
•  Build and maintain strong relationships with customers through effective communication and active listening.
•  Assess customer requirements and their potential to make a purchase.
•  Achieve or surpass monthly, quarterly, and annual sales targets and quotas.
•  Maintain precise and current records of customer interactions, including calls,Telegram, WhatsApp, and sales outcomes.
•  Stay informed about industry trends, competitors, and customer preferences to tailor sales strategies accordingly.
•  Adhere to company policies and industry regulations when conducting sales calls.
•  Fulfil any other related duties as assigned

Job Requirements

JOB REQUIREMENTS:

•  Minimum SPM qualification and fresh graduates are encouraged to apply.
•  Strong verbal communication and active listening skills in English and Bahasa are required, while proficiency in Chinese is an additional advantage.
•  Good in negotiation and persuasion abilities.
•  Effective time management abilities.
•  Ability to work independently.
•  Resilience in handling rejection.

Skills